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To help reduce the increasing number of information security breaches that are caused by insiders, past research has examined employee non-compliance with information security policy. However, existent studies have observed mixed results, which suggest that an interaction is likely to exist among the variables that explain employee non-compliance. In an effort to provide evidence for this possibility, this paper aims to better explain why employees routinely engage in non-compliant behaviors by examining the direct and interactive effects of employees’ perceived costs and rewards of compliance and non-compliance on their routinized non-compliant behaviors.

Based on rational choice theory, this study used 16 hypothetical scenarios in an experimental survey, collecting data from 326 respondents and analyzing them via structural equation modeling and a four-way factorial experiment.

The results suggest that routinized non-compliance of employees is more strongly influenced by the rewards than the costs they perceive in their non-compliance. Further, employees’ routinized non-compliance behavior was found to be positively influenced by an interactive effect of perceived rewards of compliance when their perceptions of their non-compliance costs and rewards were both high and low.

This paper’s key contribution is to suggest that non-compliance behavior is influenced by direct and interactive effects of perceived rewards of compliance and non-compliance.

The purpose of this paper is to develop a clear and generalizable conceptualization of project team momentum, as well as a detailed and engaging research agenda on this concept.

A literature review was conducted to achieve the study’s objectives. The review acknowledges the meanings that researchers in the field of sports have ascribed to the concept of momentum.

The paper develops a multidimensional (cognitive, affective and behavioral) conceptualization of project team momentum, as well as a conceptual framework that clearly distinguishes this construct from its antecedents and consequences.

The paper encourages researchers to adopt the proposed conceptualization of project team momentum and to investigate the questions proposed in the research agenda.

The paper develops a strong conceptual basis for a concept that is highly relevant to, but currently not well-understood in, the project management domain. The proposed conceptualization is likely to contribute to the development of a sound theory of project team dynamics and project success.

The purpose of this paper is to introduce activity theory (AT) as a new theoretical lens to the field of information security non-compliance by explaining how research in that field can benefit from AT and to suggest eight propositions for future research.

Based on AT, the paper suggests that employees, IT systems, task characteristics, information security policies (ISPs), community and division of labor can be viewed to form an ensemble that is labeled activity. Their characteristics and/or the relationships that exist between them in organizational contexts are hypothesized to influence non-compliance behaviors.

The paper suggests that AT provides a broad lens that can be useful for explaining a large variety of non-compliant behaviors related to information security.

The paper focuses only on non-compliant behaviors that employees undertake with non-malicious intentions and offers avenues for future research based on the propositions that are developed in the paper.

The paper provides a useful step toward a better understanding of non-compliant ISP behaviors. In addition, it proposes and explains new research areas in the non-compliance field.

The lack of a clear conceptualization and operationalization of the construct of interpersonal conflict makes it difficult to compare the results of different studies and hinders the accumulation of knowledge in the conflict domain. Defining interpersonal conflict as a dynamic process that occurs between interdependent parties as they experience negative emotional reactions to perceived disagreements and interference with the attainment of their goals, the present paper presents a two‐dimensional framework and a typology of interpersonal conflict that incorporates previous conceptualizations of the construct. The first dimension of the framework identifies three properties generally associated with conflict situations: disagreement, negative emotion, and interference. The framework's second dimension identifies two targets of interpersonal conflict encountered in organizational settings: task and interpersonal relationship. Based on this framework, the paper highlights several shortcomings of current conceptualizations and operationalizations of interpersonal conflict in the organizational literature, and provides suggestions for their remedy.

This paper explores the impact of information technology (IT) on service quality in the consumer‐banking sector. It proposes a service quality model that links customer perceived IT‐based service options to traditional service dimensions as measured by SERVQUAL in the context of customer perceived service quality and customer satisfaction. The model also incorporates several variables affecting customers’ perceptions of IT‐based services, and was tested by a structural equation modeling approach using sample data collected from retail bank customers. The results indicate that IT‐based services have a direct impact on the SERVQUAL dimensions and an indirect impact on customer perceived service quality and customer satisfaction. The analyses also show that customers’ evaluations of IT‐based services are affected by their preference towards traditional services, experiences in using IT‐based services, and perceived IT policies.

Organizations, would they be individual companies or large multi-firm networks, face a wide variety of potential risks requiring dedicated keen management. It all the better applies to supply-chains as risk, related to both physical and information flows, pervades the whole logistics network and has acquired a new and growing security dimension since 9/11. More specifically, as they are now under the permanent threat of terrorism, and because offering sufficient security levels is bound to become a necessary condition for global supply-chain membership, seaports need to adjust their risk management strategy and processes accordingly. In such a context, this paper aims at describing the project of a decision-support system, dedicated to container transit security-wise decision making and which features an expert-system architecture.

This study aims to reveal the association between task conflict and job satisfaction with the mediating role of incivility and the moderating role of self-esteem. In addition, the data collected from the UK and Turkey were analyzed separately, and the aim was to contribute to the literature in this field by analyzing the research model in a cultural context.

This research focuses on the relationship between managers and subordinates in organizations. In this study, a survey method was applied to 708 subordinates, both UK and Turkish citizens, working in nine different industries. The obtained data were first analyzed in combination; then, the data of both countries were analyzed separately, and the effect of cultural differences on the research model was investigated.>

According to the results obtained, the relationship between task conflict and job satisfaction is negative, and subordinates’ perceptions of incivility play a mediating role in this relationship. In addition, subordinates’ self-esteem level has a moderating role in the effect of task conflict on job satisfaction through incivility. However, there is no evidence of an effect of culture on this model.

This study contributes to the literature by presenting new evidence on the antecedents of job satisfaction. In addition, it is one of the pioneering studies that provides evidence of the impact of the perceptions and personal characteristics of disputants in a task conflict on task conflict outcomes. Furthermore, this study contributes to the limited cross-cultural studies in the conflict and job satisfaction literature.

This paper aims to unpack the relationship between the interactive use of project control systems (PCS) and project performance by examining the role of stakeholder analysis effectiveness in enacting this relationship. A conceptual framework was developed based on the stakeholder theory and the levers of control framework.

Partial least square-structural equation modelling analysis was conducted on the cross-sectional questionnaire data collected from 109 information technology (IT) projects.

The interactive use of PCS enables project managers to effectively deal with the stakeholders-related uncertainty, and stakeholder analysis effectiveness partially mediates the positive relationship between the interactive use of PCS and IT project performance.

This study extends the project control literature by explaining the positive relationship between the interactive use of PCS and project performance. The findings contribute to the stakeholder analysis literature by operationalizing the stakeholder analysis effectiveness construct and identifying it as a new mediator between the interactive use of PCS and project performance.

Over the past two decades, technological advances have spurred companies to design collaborative processes. Yet most such efforts are difficult to implement, with only a few resulting in sustained competitive advantages. The purpose of this paper is to leverage the tenets of socio-technical theory to examine how collaborative process design may lead to improved collaborative performance.

The authors employ a multi-method – survey and interview – approach to examine the roles of technical and social initiatives in mitigating resistors to collaborative performance, and identify both the short-term appeals of technology investments and long-term social resistors that inhibit additional performance gains.

While initial investments in information technology yield alluring gains, performance benefits diminish as social resistors create limiting conditions. The dynamic capability for firms to recognize and respond to the dual and integrative nature of technical and social systems is required for firms to overcome powerful limiting conditions and change resistors through collaborative process design in order to cultivate new value-creation processes.

This study is the first in the discipline to utilize socio-technical systems theory to examine an issue in supply chain process redesign. The multi-method approach elaborates the difficulty inherent in cultivating new value-creation processes. The results collectively illustrate a need for recognizing the influence of both the reinforcing and limiting processes. Whereas, technical initiatives enable new capabilities, social initiatives remove fear, create vision, and inculcate skills, enabling technology adoption and process change.