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States that the continuing structural disequilibrium in the marketing of milk and milk products is of concern in the EEC. Analyses the complex intervention mechanism established by the commission for this market.

The purpose of this study was to explore how customer-facing professionals (CFPs) created learning paths to adapt to changing customer needs in a digital environment.

Two groups of CFPs were created from a previous single-case study to examine the learning paths of the two groups. Both groups were digitally competent yet differed in their ability to adapt to the increased usage of digital technologies by their customers: adaptive or conservative CFPs. Research questions addressed perceived learning needs, learning strategies to meet needs and factors that helped or hindered success. Transcripts were coded based on the five elements of a learning path, described within the learning network theory (i.e. motives, learning themes, learning activities, social context and facilities), using the Dedoose coding software. Group findings were compared to identify similarities and differences in their learning path elements.

CFPs learning path elements varied individually and between adaptive and conservative CFPs. Individually, they varied in learning themes: digital or traditional customer-facing competencies and learning activities such as learning from experience, self-directed learning and learning from others. Drive and ambition emerged as a learning motive for several CFPs in both groups. Although small samples, adaptive CFPs saw a need for digital competencies and engaged in self-directed learning (e.g. solving problems and using digital technologies), more so than conservative CFPs. A positive work environment (e.g. healthy relationships and support from others) was perceived as necessary for success for both groups.

This study sheds light on how one’s approach toward technology influences the creation of one’s learning path. It shows the increased importance of digital competencies for CFPs in a digital world and how CFPs who embrace technology develop technological savviness, solve problems using online resources and experiment with technology and systems, strive for self-sufficiency and rely on self-directed learning.

Knowledge management (KM) is popular within the engineering industry. With increasing investment in KM projects, companies are looking for ways to justify their effort. This research develops a framework to assess the contribution of KM solutions within a business against its corporate objectives. The framework uses a set of key performance indicators (KPIs) as lead indicators. The lead indicators are developed in line with the lag indicators at the strategic level. A number of templates is developed to implement the framework within a company. A real life case study is presented where the templates are used to identify KPIs for a manufacturing solution. The paper also gives guidelines on using the templates effectively.

This paper aims to expand the scope and mitigate the biases of extant archival indexes.

The authors use automatic entity recognition on the archives of the Dutch East India Company to extract mentions of underrepresented people.

The authors release an annotated corpus and baselines for a shared task and show that the proposed goal is feasible.

Colonial archives are increasingly a focus of attention for historians and the public, broadening access to them is a pressing need for archives.

The idea that a significant portion of what consumers do, feel, and think is driven by automatic (or “implicit”) cognitive processes has sparked a wave of interest in the development of assessment tools that (attempt to) capture cognitive processes under automaticity conditions (also known as “implicit measures”). However, as more and more implicit measures are developed, it is becoming increasingly difficult for consumer scientists and marketing professionals to select the most appropriate tool for a specific research question. We therefore present a systematic overview of the criteria that can be used to evaluate and compare different implicit measures, including their structural characteristics, the extent to which (and the way in which) they qualify as “implicit,” as well as more practical considerations such as ease of implementation and the user experience of the respondents. As an example, we apply these criteria to four implicit measures that are (or have the potential to become) popular in marketing research (i.e., the implicit association test, the evaluative priming task, the affect misattribution procedure, and the propositional evaluation paradigm).

This essay is offered as advice to those who contemplate becoming or have recently become bibliographers. I begin with the admonition that neither users' studies, statistical analyses, nor approval plans compensate for a lack of knowledge of disciplinary research interests and bibliographic structure. In the final analysis, the best bibliographers are scholars. They keep current with a discipline's investigations and monitor its evolution. Even if they are unable to engage in detailed discourse on the more esoteric subjects its practitioners study, they understand its topography. That is, they possess a “feel” for what students in a given field find interesting, they understand its epistemology, know its publication trends and favored formats, and have a fine reference librarian's ability to use its bibliographic apparatus.

The aim of this paper is to investigate the development of the quality movement in Sweden since the mid-20th century. The authors are convinced that a summary of the Swedish quality journey so far will offer important lessons for further quality improvements in Sweden and elsewhere.

The authors study how the quality movement has been included in the industrial agenda and how it has been adopted in student curricula and in research. The authors have a focus on how business leaders have learnt, adopted, adapted and innovated with respect to quality development. often in collaboration with academia.

Although the quality movement has fit well with the Swedish culture and that successful corporate leaders have successfully used the specific cultural characteristics there is still a lot to be learnt with respect to the public sector, where the ideas from the quality movement have problem to overcome institutional barriers.

The study is limited to the Swedish context.

There is a serious need to revitalize the public sector by getting leaders and politicians to understand the need for systematic quality improvement.

If future Swedish achievements with respect to healthcare and other social welfare elements are to once again become world-class, the public sector needs to be open-minded and collaborate with the industrial sector and academia to find cost-effective strategies for making quality improvements. However, the private sector must also be alert not to be overtaken by some highly active Asian countries.

Swedish large companies have been very successful in applying quality leadership – however, in the public sector, this has not been the case. Suggestions for improvement are made.

IN our last issue we made appeals for publicity by means of wireless broadcasting, and we are now pleased to state that this method has been successfully adopted and carried out by Mr. L. Stanley Jast at Manchester and by Mr. G. T. Shaw at Liverpool. We venture to suggest, however, that the executive of the Library Association should approach the British Broadcasting Company with a view to obtaining permission for a simultaneous broadcast weekly on some important phase of the Library Movement. The Liverpool and Manchester broadcasts were a purely local venture and would not reach listeners‐in outside a fifty‐mile radius unless very high power instruments were used. If, however, land lines could be put into operation it would be possible to reach every portion of the British Isles, and the possessor of the smallest crystal set would be able to hear. Could we not persuade the Hon. Secretary of the Library Association to undertake the task of addressing an invisible audience of something over a quarter‐of‐a‐million?