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The purpose of this paper is to examine the perceptions of accused bullies in terms of their experiences of fairness in the manner in which the complaint against them was managed, and examine the subsequent health and career ramifications of being accused of workplace bullying.

This exploratory study was carried out through a mixed methodology: 30 managers who had been accused of workplace bullying completed a survey about their experiences, and 24 of these participants were interviewed. A thematic analysis of the interview data was undertaken.

A number of themes emerged from the analysis including negative psychological health outcomes for accused bullies in terms of depression, anxiety, post traumatic stress, and suicidal ideation. Other dominant themes were the poor perceptions of justice in the way in which the investigations were carried out, negative career consequences, and exit from the organization, whether the accusations of bullying were substantiated or not. Loss of confidence in the participants' managerial abilities and roles also emerged as a significant ramification for a number of the accused bullies.

Despite the methodological limitations of such exploratory research, this study highlights the importance of organizations adhering to the principles of organizational justice when addressing workplace bullying complaints, including recognising the potential health consequences of a bullying investigation for the accused perpetrators as well as for the bullying victims.

This is one of the few studies that examine workplace bullying from the perception of the accused bully and, as such, breaks a long tradition of workplace bullying research being informed only through victims' accounts of workplace bullying,

The purpose of this paper is to extend awareness that workplace bullying impacts on the health of individuals both within and outside the workplace and that there are implications for workplace health management.

The paper contextualises the problem of workplace bullying and workplace health management and introduces the five articles in the special issue.

Workplace health management is becoming more prominent in some organizations and workplace health management, and a corporate culture based on partnership, trust and respect, offers considerable potential to move the agenda forward. Moreover, there appears to be a paucity of knowledge available as to how workplace health management strategies and programmes impact on organizational culture and assembling and sharing such a knowledge base could be a useful step.

Further research is required to extend the studies presented and to address workplace bullying from the perspective of workplace health management.

Research is required to explore the extent to which the potential of workplace health management programmes to impact positively on corporate approaches to bullying and harassment has been realised and how those programmes have influenced corporate culture.

A partnership approach to knowledge creation and sharing has the most potential for successful outcomes and accords closely with the inferred ideals of the Luxembourg Declaration for Workplace Health promotion.

The paper addresses a perceived gap in the literature linking workplace bullying to the impact on individual health and the implications for workplace health management.

We are living in turbulent and uncertain times and organizations need to struggle with these circumstances in order to achieve their goals. More than ever, resilience capacity is an added value that organizations need to build to respond to obstacles in these challenging times. Resilience is a capacity of individuals, teams, organizations, communities, even society, that make them to overcome setbacks (such crises, changes, or turbulences) in a way that they not only survive but emerge even stronger. Previous research on resilience at different range of settings and groups show that resilience is a capacity that can be trained or build up. Therefore, the goal of this chapter is to review the main lines of action available to organizations that want to foster resilience at work. The chapter will review theoretical research on workplace resilience, and empirical research that links Human Resources Management and workplace resilience. Aspects covered include the role that corporate social responsibility toward employees, career development or work–family balance have in developing resilience. The chapter closes with a discussion of some practical guidelines for HR managers and practitioners.

This research focuses on the extent sharing economy transforms employability for women impacted by domestic and reproductive work. The authors explore the experience of mothers, of how digital peer-to-peer (P2P) platforms can affect their self-perceived employability and skills deterioration by unlocking human capital through technology acceptance.

This study adopted a pragmatism-based approach incorporating using a single-case study research design with the Gioia methodology. It utilised a semi-structured telephone survey to collect data to explore the decisions around usage of a newly developed mobile P2P app, aiming to support employability among mothers. Analysis was conducted inductively using thematic analysis and partial least squares structural equation modelling (PLS-SEM).

The study finds that mothers experience high rates of continued labour market attachment on a casual or part-time basis, difficulty in juggling family and work, and high levels of concern both about future employment/entrepreneurial opportunities and expected stress in balancing dual roles of carer and earner. While mothers are interested in using new sharing economy technologies to reduce skills deterioration and improve signalling, the authors find that there were both technology and non-technology related barriers. These included trust and security, life-stage mismatch, time poverty and limitation of service offerings.

This research was limited to mothers in one state in Australia and by the case study research design, the measurement model and the self-report nature of the data collection. Hence, the findings may lack generalisability in other contexts. It also limits the ability to make conclusions regarding causality.

This exploratory study contributes to research in the intersection between human resources (HR) and entrepreneurship by illustrating how sharing economy platforms can offer women a means to overcome the issues of signalling and skills deterioration in relation to aspects of human capital theory by developing new skills that may act as positive signals signal to potential employers or investors. Additionally, the social interactions between mothers, through technology adoption, can provide a basis for improving future self-employment or entrepreneurship and employability.

The work of academics has intensified, but the focus for most remains on teaching, research and contribution to service. Institutional imperatives and positioning within universities impact significantly on how individual academics fashion themselves to fit with expectations and demands. There is, of course, no simple version of scholarly identity and Barnett (2000) called attention to the ‘super complexity’ of academic work some time ago. ‘Scholarly’ has been deliberately used in the title of this chapter, even though ‘academic’ is also used throughout. The purpose here is to draw attention to – and avoid – the binary that Stuart Hall notes: Academic work is inherently conservative in as much as it seeks, first, to fulfill the relatively narrow and policed goals and interests of a given discipline or profession and, second, to fulfill the increasingly corporatized mission of higher education; intellectual work, in contrast is relentlessly critical, self-critical, and potentially revolutionary for it aims to critique, change, and even destroy institutions, disciplines and professions that rationalize exploitation, inequality and injustice. (reported in Olsen & Worsham, 2003, p. 13)

This study aims to explore the community strengths/ weaknesses and the opportunities/ threats of the Nepalese communities in Hong Kong that have faced during the COVID-19 pandemic. The infection of COVID-19 among the ethnic minorities (EM) population in western democracies was reported higher, and it was wondered whether it was due to structural discrimination of the underprivileged.

This study is situated in Hong Kong during the peak of pandemic in 2020–2021. The authors followed the work of an EM service agency and interacted with their Nepalese clients to explore their reactions in coping with the sudden physical and economic adversities and examined their capacity amid the pandemic.

The authors noticed their effective self-mobilization that was strategically facilitated by veteran social workers and thus have strong resilience compared to other EM clusters in the territories.

The ways of their interactions offer useful insights for the authors to examine the prevailing strategy for achieving the mission of social inclusion in Hong Kong with 8% of the EM population.

This study aims to expose the challenges associated with theory development and its implementation, as it relates to services marketing and hospitality management. The author summarizes the literature, creates a conceptual model and proposes directions to bridge the theory–practice divide.

The author synthesizes and extends the literatures of services marketing, general marketing and hospitality management through a systematic literature review. A conceptual model is created to illustrate the challenges related to theory development and implementation.

Four types of theory challenges and three contemporary practical challenges are presented. The challenges for theory development include a communications gap, difficulties in applying universal theories into idiosyncratic organizations, researchers disconnected from practice and practitioners disconnected from research. Contemporary practical concerns include: human resource constraints, customer behavior and misbehavior and the organizational and business environment.

Managers can bring contemporary business challenges to the forefront by collaborating and writing with scholars. Similarly, keeping abreast of the latest advances in customer service, applying best practices in human resource management, educating and cocreating with customers are among several recommendations proposed to managers and marketers. Internal and external scanning can assure that managers engage in efforts to reduce barriers to implementation and improve services in their organizations.

Despite the decades-long study of customer service, organizations still struggle to deliver exceptional service. This study informs scholars on developing and communicating theories and managers on how to better access and interpret the latest research. In order for research to be successfully generated and implemented, scholars can engage in efforts aimed at joint (researchers and managers) idea generation, publication in multiple outlets, sampling that resembles real life, adoption of contingency theories and reconsidering journal editorial and institutional policies.