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This study aims to contribute with an extended framework on synergy realisation in acquisitions. The study conceptualises synergy realisation after acquisitions, in interaction with other companies in a business network and that synergy can be the result of both intended and not intended actions.

The study is based on a company involved in acquisitions, being both the acquirer and the acquired. The data for analysis were collected through semi-structured interviews with managers involved in the described acquisition processes. The semi-structured interviews were guided by overarching themes to cover relevant areas of the described acquisitions.

This study develops a framework in which synergy is used as a concept in business networks. The framework offers a more dynamic perspective on acquisition processes and extends the view of acquisition performance beyond more financial and company internal aspects of acquisition processes. Further, the findings show that related companies such as customers and suppliers, play important roles in synergy realisation.

From a managerial perspective, the study shows the importance of understanding the underlying forces of integration processes.

The concept of synergy used in this study not only includes the companies integrated in an acquisition but also their business networks. Including the integrated companies and their business networks provides a more dynamic perspective from which to plan and realise synergy.

The value of transverse skills, including human capabilities, has been acknowledged for a significant period of time by major organisations such as UNESCO and the World Economic Forum. This paper reports on the application of microcredentials linked to the Human Capability Framework in a major telecommunications organisation that has a vision to establish a baseline to develop the levels of capability for both individual employees and the entire workforce. In this case study, capability is evidenced through learning and applied performance specified in a microcredential that carries a credit-entry score into higher education qualifications. The value of the microcredentials lies not in recognising learning outcomes; rather, it lies in an individual's ability to validate their full potential, open sustainable employment opportunities and prepare for emergent new roles.

This commentary offers a case study of how a major Australian telecommunications organisation implemented microcredentials that are aligned to the Human Capability Framework Standards reference model.

The approach in this case study demonstrates how a company that confidently invests in non-traditional learning approaches that increase the value of human capital can tangibly grow the capacity of the workforce to deliver not only its strategy but also its cultural values.

The multi-award-winning model described in this case study is novel and clearly informs current research and thinking addressing this topic.

The purpose is to identify and explore barriers to overcome for developing collaborative innovation between a global service supplier and two of its industrial customers in Sweden.

The research had an action-based research approach in which the researchers were interacting and collaborating with the practitioners in the companies. The empirical part includes primary data from multiple interviews, and two workshops with dialogues with participants from the involved companies. The use of complementary data collection methods gave rich input to understanding the context for collaborative innovation, and to uncovering barriers, to develop solutions for collaborative innovation. The empirical barriers were analysed using theoretically derived barriers from a literature review. The analysis generated four broad themes of barriers which were discussed and led to conclusions and theoretical and practical implications on: the customer's safety culture, the business model, the parties' understanding of innovation and the management of collaborative innovation in supply chains.

The thematic analysis generated four broad themes: the customer's safety culture, the business model, the parties' understanding of innovation and the management of collaborative innovation. These themes where analysed using theoretically derived barriers from a literature review. The industrial context, the understanding of innovation and its management created barriers.

The unique access to the service supplier and its two independent industrial customers adds a rich contextual framing to the process of identifying and exploring the barriers to collaborative innovation. The conclusion emphasizes the importance of an industrial business context, the business logic in terms of business models and for the understanding and management of collaborative innovation.

Online learning is developing rapidly in higher education. As a result, in the Initial Teacher Education Division at The University of Northampton, UK, academics have experimented with methods to embed blogs and online communities into courses to enhance learning for staff and students. The paper aims to discuss this issue.

This paper critically analyses the approach used to examine media-rich multimodal content that was shared through these tools.

The paper models how blogs and communities have enhanced interdisciplinary subject teaching, staff development and student engagement. This is achieved by sharing case studies from the courses which model the strengths and limitations of practices adopted.

Focused discussion demonstrates how reflexivity, communities of practice and experimentation with technological teaching strategies fuel the learning that occurred.

The emerging material flows of recycled goods have effects on roles, responsibilities and positions of a range of industrial actors, but also on the consumer as a part of the industrial recycling process. The purpose of the paper is to discuss the changing role and position of the final‐product customer, the consumer, as recycling is introduced into the supply chain.

This is a conceptual paper, building on theory and concepts from literature on marketing channels, industrial actors and material flows. Those concepts were developed basically for traditional forward material flows, while recycling complicates their application and further development.

Through recycling the consumer is given a new role; as a supplier, however, not as a seller in traditional terms. This new nature of its role complicates the conception of the consumer's position, vis‐à‐vis the recycler. It also addresses the consumer seen as an economic entity vis‐à‐vis other actors.

Including recycling in the concept of material flow structures and the consumer as an actor in industrial processes becomes more and more vital; both for theory development where this is still novel, and for practice, as the mechanisms of recycling and consumer behaviour need to be better described and understood for both industry and authorities.

The purpose of this paper is to develop the value concept for recycling contexts.

The paper is a conceptual discussion supported by empirical illustrations of value development for recycled paper and electric and electronics products.

Demonstrates the fundamental effects of applying the economic value concept for recycling. Suggests that value can be seen as negative and decreasing, besides positive and increasing. The end customer actually and voluntarily pays in both monetary terms and own work in order to help another actor further along the supply chain to exploit the value created.

Any supply chain analysis including recycling must also consider the consumption of value. Traditional models and concepts are based on the end customer as the endpoint. In striving for a societal development towards “closing the circles” this more holistic understanding of value development becomes crucial.

Recycling is traditionally seen as a cost‐adding activity, for firms and also for consumers in terms of direct and indirect costs and time consumption. As industrial firms are supposed to include recycling of their products in their total business offering (e.g. product stewardships), the value creation and consumption mechanisms regarding recycling need to be better understood.

The value concept has been widely researched in different settings, however the value development of products and material in supply chains including recycling has not been addressed. The inclusion of the end‐customer among industrial actors in a supply chain provides a new complexity, which this paper addresses.

A theater/drama perspective is used to gain insights into the participatory nature of service creation and to assess the relative importance of service elements across service scenarios.

Drama production principles are applied to situations where customers co‐create the service offering. Using a theater arts model, elements in service settings can be delineated into director, lead actor, set designer, scriptwriter, supporting cast member, and/or traditional audience roles. To understand the relative importance of the service provider, the customer, and other service encounter elements, three variations of a service setting (educational services) in which the consumer's participatory role moves from passive to proactive are compared.

As the service context became more participatory‐based, service provider roles significantly decreased in importance rankings while customer roles significantly increased, supporting the paper's hypotheses. The ranking of other service setting elements followed a similar pattern with greater importance being placed on elements as they became more central to the participatory experience.

The model is tested in only one service setting and the procedure for assigning theater roles to a service setting needs further refinement.

By merging theories from theater and services literature, a means of assessing the relative importance of service components across service scenarios is illustrated. Principles in theater arts provide the tactical detail needed to fit service creation elements into analogous roles in a drama setting. The model provides insights on the importance of service creation elements when transitioning from a spectator‐based to a participatory‐based service environment.

On April 2, 1987, IBM unveiled a series of long‐awaited new hardware and software products. The new computer line, dubbed the Personal Systems 30, 50, 60, and 80, seems destined to replace the XT and AT models that are the mainstay of the firm's current personal computer offerings. The numerous changes in hardware and software, while representing improvements on previous IBM technology, will require users purchasing additional computers to make difficult choices as to which of the two IBM architectures to adopt.