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The process of organisational transformation at the Academic Information Service (academic library) of the University of Pretoria, South Africa, is illustrated in a challenging and innovative way. Aspects of the new sciences, for example complexity theory and quantum mechanics, are related to aspects of organisational life, for example creative organisational structures and team‐based relationships.

The purpose of this paper is to describe the development of a Library 2.0 service model for an African library.

The paper focuses on the academic library at the University of Pretoria (UP), South Africa.

The UP is well on its way to becoming a Library 2/0 library.

This case study may pave the way for other academic libraries to integrate Library 2.0 within their service offering to the benefit of all.

The purpose of this paper is to report on papers presented at the ninth annual Southern African online user group conference on 3‐5 June 2008 in Pretoria.

Conference report.

The focus was very much on the changes facing librarians daily, changes in users as well as in technology. This was addressed in subthemes such as the Google generation, news alerting services, institutional repositories and end‐user training.

Librarians must be on the forefront of innovative use of technology if they are to attract and retain the new users.