Gawon Yun, Mehmet G. Yalcin, Douglas N. Hales and Hee Yoon Kwon
The purpose of this paper is to evaluate the research conducted among the interim, dyadic interactions that bridge the stand-alone measures of economic, environmental and social…
Abstract
Purpose
The purpose of this paper is to evaluate the research conducted among the interim, dyadic interactions that bridge the stand-alone measures of economic, environmental and social performance and the level of sustainability, as suggested in the Carter and Rogers (2008) framework.
Design/methodology/approach
This paper conducts a systematic literature review based on the Tranfield et al. (2003) method of the articles published in 13 major journals in the area of supply chain management between the years 2010 and 2016. Results were analyzed using an expert panel.
Findings
The area of research between environmental and social performance is sparse and relegated to empirical investigation. As an important area of interaction, this area needs more research to answer the how and why questions. The economic activity seems to be the persistent theme among the interactions.
Research limitations/implications
The literature on the “environmental performance and social performance (ES)” interactions is lacking in both theoretical and analytical content. Studies explaining the motivations, optimal levels and context that drive these interactions are needed. The extant research portrays economic performance as if it cannot be sacrificed for social welfare. This approach is not in line with the progressive view of sustainable supply chain management (SSCM) but instead the binary view with an economic emphasis.
Practical implications
To improve sustainability, organizations need the triple bottom line (TBL) framework that defines sustainability in isolation. However, they also need to understand how and why these interactions take place that drive sustainability in organizations.
Originality/value
By examining the literature specifically dedicated to the essential, interim, dyadic interactions, this study contributes to bridging the gap between stand-alone performance and the TBL that creates true sustainability. It also shows how the literature views the existence of sustainability is progressive, but many describe sustainability as binary. It is possible that economic sustainability is binary, and progressive characterizations of SSCM could be the reason behind the results favoring economic performance over environmental and social.
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Yoon Hee Kim, Luv Sharma and Daniel M. Walker
Extant research documents the cost benefits of group purchasing organizations (GPOs) to member hospitals, but understudies concerns about the market dominance of a few large GPOs…
Abstract
Purpose
Extant research documents the cost benefits of group purchasing organizations (GPOs) to member hospitals, but understudies concerns about the market dominance of a few large GPOs and the relatively weakened buyer power of hospitals in the US healthcare product supply chain. To fill the gap in the literature, this study investigates whether GPO size and a hospital’s relative power to its GPO affect the hospital’s supply expenses, and whether and how system membership moderates the power–performance link.
Design/methodology/approach
For this study, we collect the panel data from various secondary sources on GPO–hospital dyads, which include the seven largest GPOs and their 2,590 unique acute care hospital members in 51 states over the period of 2009–2017. To address the endogeneity issue associated with simultaneity, we establish a one-year time lag between dependent and independent variables and analyzed the 15,527 hospital-year observations using the time-series regression with fixed-effect.
Findings
We find that a hospital’s relative power to its GPO is the most critical factor to reduce its supply cost while GPO size has no effects. We also find that a nonsystem hospital achieves greater cost savings by leveraging its relative power to its GPO while a system hospital gains no benefits.
Originality/value
To the best of our knowledge, this study is the first to address the paradox of GPO size and a hospital’s relative power and the moderating role of system membership for the hospital’s purchasing efficiency using a large nation-wide dataset of US hospitals–GPO dyads.
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Yonjoo Cho, Jieun You, Yuyeon Choi, Jiyoung Ha, Yoon Hee Kim, Jinsook Kim, Sang Hee Kang, Seunghee Lee, Romee Lee and Terri Kim
The purpose of this qualitative study is to explore how highly educated women respond to career chance events in a Korean context where traditional cultural values and…
Abstract
Purpose
The purpose of this qualitative study is to explore how highly educated women respond to career chance events in a Korean context where traditional cultural values and male-dominated organizational culture coexist.
Design/methodology/approach
The authors conducted 50 semi-structured interviews with highly educated women operationalized as women with doctoral degrees in and out of Korea. The authors used a collaborative research process with a team of ten Korean-born researchers who have built consensus on research themes through discussions on the collection and analysis of a large data set, thus reducing the researcher bias issue inherent in qualitative research.
Findings
In an analysis of the interview data collected, the authors report on three themes: before obtaining a doctoral degree, during and after their doctoral study and responses (coping strategies) to chance events in their careers. Highly educated women’s pursuing a doctoral degree was a way to maintain work–life balance in Korea where women are expected to take a primary caregiver role. After obtaining a doctoral degree, participants struggled with limited job opportunities in the male-dominated higher education. Women’s unplanned and unexpected chance events are intertwined with the male-dominated culture in Korea, and career interruptions as such a chance event, whether voluntary or involuntary, happened largely due to family reasons. In this context, highly educated women responded to chance events largely at individual and family levels and articulated the need for support at organizational and government levels.
Research limitations/implications
The study findings confirm the literature that women’s careers are limited by traditional family roles in non-Western countries where strong patriarchal culture is prevalent. Particularly, women’s career interruptions surfaced as a critical chance event that either disrupts or delays their careers largely because of family issues. Future research is called for to identify both individual and contextual factors that influence women’s decisions on voluntary and involuntary career interruptions as their responses to chance events.
Practical implications
Based on highly educated women’s coping strategies largely at individual and family levels, we suggest national human resource development policies put in place not to lose out on the opportunity to develop highly educated women with doctoral degrees as a quality workforce for a nation’s sustainable economic growth. Additionally, organizations need to be aligned with the government policies and programs for the provision of developmental programs for women in the workplace, beginning with highly educated women’s career planning, while creating organizational culture to promote gender equality as a long-term goal.
Originality/value
The participants’ voluntary career breaks helped them care for their children, be involved in their children’s education, reflect on work–life balance after having long hours of work for many years and move forward with personal satisfaction. Voluntary career breaks can be understood as highly educated women’s unique way of responding to chance events.
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Extant studies on the relational capital—performance benefits in buyer–supplier relationships (BSRs) give limited attention to the value of internal resources/capabilities…
Abstract
Purpose
Extant studies on the relational capital—performance benefits in buyer–supplier relationships (BSRs) give limited attention to the value of internal resources/capabilities possessed by each party, thus imply the universal benefits of relational capital regardless of a party's own abilities. To fill this gap in the literature, this paper aims to investigate whether and how a firm's operational efficiency moderates the relation between its relational ties with the largest customer and its performance outcomes.
Design/methodology/approach
This study employs a large panel data of US public firms and their major customer relationships for the period of 1980–2018 from Compustat and a two-stage least square regression to address endogeneity concerns.
Findings
The authors find that suppliers achieve different performance benefits and disbenefits from their relational ties with major customers depending on their own operational efficiency. Specifically, strong suppliers achieve higher market share and lower profitability as relational ties with major customers increase. In contrast, weak suppliers who develop high levels of relational ties with their major customers tend to increase their profit-generating potential, yet their market share declines. Thus, the findings suggest that suppliers make different trade-offs between profit enhancement and pie expansion depending on their operational efficiency.
Research limitations/implications
As a secondary data study, this research relies on proxy measures to capture relational ties in BSRs. Although the validity of the proxy measures are well established in the literature, additional primary information on sample firms and their relationships may be able to identify other types of internal and external resources and capabilities that can be leveraged as relational capital.
Practical implications
Relational ties with major customers entail both relational capital and relational liabilities. Strong suppliers trade off their profit-maximizing potential for the pie expansion opportunity via sales growth to major customers. On the other hand, weak suppliers achieve higher profits from relational ties with major customers, but this benefit comes at the expense of pie expansion due to decreasing sales to major customers. Managers should be aware of performance trade-offs between profit enhancement and pie expansion depending on a firm's internal capabilities and carefully choose to develop and exploit relationship-based assets with customers depending on their performance goals.
Originality/value
The contrasting performance outcomes demonstrated by strong and weak suppliers in this study challenge the prevailing assumption about the broad performance benefits of relational ties in BSRs. To the best of the authors’ knowledge, this research is the first to empirically substantiate the contingency role of suppliers' operational efficiency in the relational capital—performance link.
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Hee‐Yoon Yoon, Sun‐Kyung Oh and Sin‐Young Kim
The purpose of this article is to offer some considerations for the implementation of hub‐based collaborative repositories. The current situation of Korean public libraries is to…
Abstract
Purpose
The purpose of this article is to offer some considerations for the implementation of hub‐based collaborative repositories. The current situation of Korean public libraries is to be examined, centering upon the issue of storage space, and possible solutions are to be presented.
Design/methodology/approach
A corroborative analysis is done to determine the seriousness of the problem and the plausibility of the assertion by looking only at the National Library of Korea and public libraries.
Findings
By the end of 2005 Korean public libraries as a whole had reached 92 percent capacity, which suggests that there is an immediate need to secure additional storage space. Library collection size increased at a rate of 11.5 percent over a period of ten years (1996‐2005). Even if a more moderate rate of 7 percent is applied to projections for 2015 storage space we will exceeded by 38.9 percent and the ratio of shortage in storage space to storage limit is expected to amount to 82.1 percent.
Originality/value
This paper proposes the establishment of collaborative repositories, borrowing the principle of selection and concentration. The model for hub‐based collaborative repositories is provided and the roles of the repository network are outlined. This will effectively increase the circulation turnover rate while reducing a user's opportunity costs. In the meantime, the National Library will be contributing to the country's decentralization and balanced national development and also increasing its own value.
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Hee‐Yoon Yoon and Sin‐Young Kim
Disabled people have the same information needs as non‐disabled people. Nevertheless, only 5 per cent of the world's publishing output is made accessible in alternative formats…
Abstract
Purpose
Disabled people have the same information needs as non‐disabled people. Nevertheless, only 5 per cent of the world's publishing output is made accessible in alternative formats for people who cannot access and use printed materials. This paper aims to suggest the strategy for a national development plan, role models for production and distribution of the alternative format materials for the equitable library service for Koreans with print disabilities.
Design/methodology/approach
The paper is based on a series of pre‐research studies and discusses arguments for and principles of an alternative format materials development plan in terms of protecting access to information, eliminating the knowledge and information gap, the role of libraries and their social responsibilities, the inadequacy of materials currently available, production plans at the national level, and the advent of an era of digital distribution.
Findings
This research presents a strategic development plan as well as a role division model concerning the production of alternative format materials based on the mid‐ to long‐term plan and a nation‐wide cooperative network centring on the National Library Support Center for Disabled People in Korea.
Originality/value
The strategic development plan and a role division model concerning the production of alternative format materials presented in this study will improve consciousness about the gap in information.
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Mahn Hee Yoon and David J. Yoon
This paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX) with customer service…
Abstract
Purpose
This paper aims to examine the mediating roles of self-efficacy and team commitment in linking service employees’ relative leader-member exchange (RLMX) with customer service behaviors and also the moderating roles of team-level differentiations in leader-member exchange (LMX) and team-member exchange (TMX) in influencing these mediation processes.
Design/methodology/approach
Data were collected from 467 customer-contact employees working in hotel restaurants. Hierarchical linear modeling analysis was used to test the mediation hypotheses, and moderated path was used to assess the moderated mediation.
Findings
Self-efficacy and team-commitment both mediated the relationship between RLMX and customer service behaviors. The differentiations in LMX and TMX significantly interacted with RLMX in predicting self-efficacy and team commitment and also moderated the indirect effects of RLMX on customer service behaviors.
Research limitations/implications
Future studies need to incorporate customers’ or immediate supervisors’ ratings of subordinates’ customer service behaviors and replicate the findings in different countries and work settings.
Practical implications
Hospitality managers should foster a work environment wherein they develop equal quality relationships with their subordinates in a workgroup and promote high-quality relationships among subordinates in the workgroup to improve subordinates’ self-efficacy, team commitment and, subsequently, their customer service behaviors.
Originality/value
This study incorporates both self-efficacy and team commitment as motivation-based and social exchange-based mediators, respectively, in predicting customer service behavior. It also extends the boundary condition for the mediations by considering the team-level differentiations in both vertical exchange (LMX) and horizontal exchange (TMX).
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Hee‐Yoon Yoon and Sin‐Young Kim
The purpose of this paper is to analyze jobs and duties involved in Korean public libraries and provide a clear picture of such issues.
Abstract
Purpose
The purpose of this paper is to analyze jobs and duties involved in Korean public libraries and provide a clear picture of such issues.
Design/methodology/approach
All of the various duties being executed in libraries are identified. Public libraries across the nation are requested to assist with our survey. Questionnaires are collected to survey the level of awareness of all the duties involved in public libraries and analyzed to determine the importance, difficulty, and professionalism of 194 library duties.
Findings
Through this study, perceived levels of frequency, importance, and difficulty of duties related to public libraries are surveyed and average values for each duty are compared and analyzed to formulate a standard job model and action plan.
Originality/value
This is the first paper to present a basic library duty model reflecting rapidly changing information technologies and information types of Korean public libraries based on a library duty analysis of advanced countries.
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Mahn Hee Yoon, Jai Hyun Seo and Tae Seog Yoon
This paper examines several sources of support for contact employees in service encounters. These sources of support, including organization support, supervisory support, and…
Abstract
This paper examines several sources of support for contact employees in service encounters. These sources of support, including organization support, supervisory support, and customer's participation, are proposed to affect the attitudes and behaviors of employees, and consequently affect customer's perceptions of employees' service quality. This study, which combines perceptions from customers and their contact employees, shows that three sources of support for employees contribute significantly to job satisfaction and employee service quality, while perceived organizational support and customer participation affect service effort. Also, the empirical results indicate that both employee service effort and job satisfaction play strong, central roles in determining customers' perceptions of employee service quality. They were found to be effective mediators linking employees' cognitive appraisal of various sources of support to service quality.
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Irene Lopatovska, Radhika Garg, Olivia Turpin, Ji Hee Yoon, Laura Vroom and Diedre Brown
This study aimed to understand adolescents’ experiences, negative feelings and coping mechanisms associated with the major disruption caused by the COVID-19 pandemic. The purpose…
Abstract
Purpose
This study aimed to understand adolescents’ experiences, negative feelings and coping mechanisms associated with the major disruption caused by the COVID-19 pandemic. The purpose of this study was to develop a baseline for understanding adolescents and their environment to assist future developments of technological and other solutions to mitigate adolescents’ loneliness, improve their wellbeing and strengthen their resilience.
Design/methodology/approach
The data about adolescents’ experiences during the COVID-19 pandemic was collected through virtual interviews conducted via Zoom. A total of 39 adolescents (aged 12 through 18 years) primarily from the North East of the USA participated in the study. The transcripts of the interviews were analyzed using thematic analysis.
Findings
This study found evidence of negative disruptions to adolescents’ social, learning and emotional routines. This study also found that in dealing with the effects of COVID-19 disruption, most of the participants exhibited five key attributes of individual resilience, including social competence, problem-solving, critical consciousness, autonomy and a sense of purpose. External factors supporting resilience were also mentioned, including technology resources, family, school and broader community.
Originality/value
This study relied on first-hand adolescents’ reports of their experiences, feelings and coping strategies during the pandemic. This study applied a resilience framework to interpret the findings and translate them into recommendations for further development of support systems for adolescents.