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Case study
Publication date: 15 January 2025

Mayank Jaiswal

The case was motivated after listening to Dr Heather Westphal’s leadership journey as a President of State University of North State (SUNS), Somerville. Several subsequent…

Abstract

Research methodology

The case was motivated after listening to Dr Heather Westphal’s leadership journey as a President of State University of North State (SUNS), Somerville. Several subsequent interviews were conducted with Heather, and she also became the chief protagonist of the case. Heather provided multiple quotes and anecdotes. The protagonist Heather and the focal organization (SUNS, Somerville) are disguised. However, the material facts of the case are authentic. Data were collected from public sources and SUNS, Somerville administration. Some of the data have been jittered to maintain anonymity yet keep the authenticity of the lesson.

Case overview/synopsis

The case exposes students to a female leader of a higher education institution in the USA. Various aspects a high-level executive must consider when deciding on career moves have been explored. Furthermore, the case draws attention to some extra particulars women leaders must consider during career transitions. The case study then dives into how a leader sets goals, executes them and repeats the process to set new goals. Two types of situations are covered – the first is where planning is followed by execution and the other is a crisis where not much planning can be done. Students will also get a glimpse into how leaders remain fit physically and mentally, as they conduct their duties in high-stress situations. Exposure to mental fitness is especially pertinent in today’s day and age where mental fatigue and issues because of work-related strain are a significant concern. Finally, the case presents students with a decision the leader is facing regarding the direction of the institution – Should she keep it traditional, go nontraditional (online) or become a hybrid?

Complexity academic level

This case is designed to target undergraduate juniors or seniors in strategy and leadership courses. The course could also be suitable for strategy students of nonprofit and not-for-profit management. It could be taught in the latter half of the course after the basic concepts have been covered. Students will be able to apply the knowledge of the core courses of management and strategy in this case. Hence, this case can act as an integrative case that brings together multiple disciplines and focuses on the leadership of a large institution.

Details

The CASE Journal, vol. ahead-of-print no. ahead-of-print
Type: Case Study
ISSN: 1544-9106

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Article
Publication date: 21 December 2015

Kate Dolan, Heather Worth and David Wilson

Injecting drug use is a global concern, with an estimated 16 million people who inject drugs (PWIDs) in over 148 countries. A number of Asian countries detain PWIDs for compulsory…

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Abstract

Purpose

Injecting drug use is a global concern, with an estimated 16 million people who inject drugs (PWIDs) in over 148 countries. A number of Asian countries detain PWIDs for compulsory treatment. The paper aims to discuss this issue.

Design/methodology/approach

The authors reviewed the literature on compulsory drug treatment in seven Asian countries.

Findings

The authors identified 1,269 closed settings which held over 600,000 drug users in eight countries. The average detainee was aged from 20 to 30 years and was predominantly male. HIV risk behaviour continued in detention in some countries. In most countries treatment comprised physical labour, military drills. Methadone maintenance treatment and antiretroviral therapy were rarely available. No data were located to show detention in a closed setting treated drug dependency. Issues of concern were; no due legal process for the detention of drug users, lack of evidence-based drug treatment, lack of HIV prevention and treatment, abusive conditions, forced labour and exercise, arbitrary exit procedures and very high relapse rates.

Research limitations/implications

The review of compulsory treatment of drug users failed to find any evaluation of effective drug treatment for detainees. Instead serious breaches in human rights conditions were evident. Prominent international organisations have called for the compulsory treatment of drug users to cease.

Practical implications

Many countries are spending vast amounts of funding on ineffective treatments for drug users.

Social implications

Funding should be directed to community-based drug treatments that have been shown to work.

Originality/value

This is the largest review of compulsory treatment of drug users to date.

Details

International Journal of Prisoner Health, vol. 11 no. 4
Type: Research Article
ISSN: 1744-9200

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Case study
Publication date: 1 December 2008

Ram Subramanian

Heather Loya started her custom designed wedding invitations business in the aftermath of the September 11, 2001 terrorist attack, when she was no longer comfortable commuting to…

Abstract

Heather Loya started her custom designed wedding invitations business in the aftermath of the September 11, 2001 terrorist attack, when she was no longer comfortable commuting to New York City from New Jersey for her corporate job. In the ensuing years, her business picked up to the extent that she was making a reasonable income from it. She was due to become a first time mother in July 2007. Her impending motherhood made her realize that she would not be able to work long hours in her one-person business after the birth of her child. She had started a webbased business that was set up to sell wedding invitation accessories (such as boxes, ribbons, etc.) procured from various vendors. This business was expected to take less of her time as compared to the custom business, but the custom business made better use of her creative talents. Heather now had to make a decision whether to emphasize the web-based business to compensate for the likely decrease in revenues from her custom business (because of motherhood) or to just continue her custom business in a scaled down form.

Details

The CASE Journal, vol. 5 no. 1
Type: Case Study
ISSN: 1544-9106

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Article
Publication date: 1 August 2004

The slogan “because you’re worth it”, used by the international cosmetics group L’Oréal, is instantly recognizable. It is a friendly phrase, which seeks to persuade people to buy…

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Abstract

The slogan “because you’re worth it”, used by the international cosmetics group L’Oréal, is instantly recognizable. It is a friendly phrase, which seeks to persuade people to buy the company’s hair or skin care products, not primarily because they need such treatments, but because they deserve them. Focusing on people’s self esteem to manipulate behavior is not exactly new; in fact it is tried and tested and certainly works for L’Oréal. So it is no surprise to learn that the company tells employees, and those thinking of applying for a job, that, because people are important and they are worth it, the corporate culture encourages learning on a daily basis, and that they will benefit from worldwide training networks which promote both personal and professional development.

Details

Development and Learning in Organizations: An International Journal, vol. 18 no. 4
Type: Research Article
ISSN: 1477-7282

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Book part
Publication date: 26 January 2022

Heidi Weigand, Heather Mackinnon, Erica Weigand and Jessica Hepworth

In this chapter the author examines intergenerational transmissions of kindness through four generations of women in her family. Employing an autoethnographic approach (Ellis

Abstract

In this chapter the author examines intergenerational transmissions of kindness through four generations of women in her family. Employing an autoethnographic approach (Ellis, Adams, & Bochner, 2011), the author shares her journey of understanding the importance of studying kindness in academia by acting as the connective tissue between the stories and how the author finds the meaning of kindness through her own experiences and interpretations. Using a research methodology called sensebreaking (Pratt, 2000), the author reveals how kindness acts as a catalyst to help recover from challenges by nurturing self-worth. Sensebreaking undoes meaning-making by disrupting the sensemaking process when contradictory evidence causes individuals to question their interpretation (Mirbabaie & Marx, 2020). The author demonstrates how these women struggle with the deep-rooted need for independence and dignity when facing a challenge and define random acts of kindness from others. Across the four generations, a theme of generativity is revealed, showing a need to nurture and guide younger people and contribute to the next generation.

Details

Kindness in Management and Organizational Studies
Type: Book
ISBN: 978-1-80262-157-0

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Article
Publication date: 27 February 2019

Sarah Wendt and Heather Fraser

Most women who serve time in prison will eventually be released and expected to reintegrate back into society. To maximize the chances of success, careful support is usually…

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Abstract

Purpose

Most women who serve time in prison will eventually be released and expected to reintegrate back into society. To maximize the chances of success, careful support is usually required. An example of this support work was the Healthy Relationships Program (HRP, 2016) offered to women inmates of the Adelaide Women’s Prison (South Australia) pre-release. The content of the HRP was influenced by a gender-responsive framework and constructed as a social work program. The purpose of this paper is to report on a small qualitative study that used semi-structured interviews pre- and post-program to explore women participants’ expectations, perceptions and experiences of the program. In this paper, the focus is on the women inmates’ interview transcripts where a thematic analysis was conducted. Two main research questions drove this analysis. First: How did the women experience the HRP? Second: What does their reported experience reveal about the ongoing need for gender-responsive support? The key findings are that domestic violence and relationships with children are strong motivators for participation in programs; therefore, gender-responsive support is still required in prison programs. However, the paper also advocates that future iterations of gender-responsive support and social work interventions become more consciously intersectional feminist in orientation.

Design/methodology/approach

A qualitative design was used to explore what women thought the HRP taught them. Individual face-to-face interviews were used to explore women’s perceptions, ideas and experiences of healthy relationships. Thematic analysis was used to draw out the themes across interviews.

Findings

The key arguments made are that gender-responsive support is still required but that future iterations of gender-responsive support become more consciously intersectional feminist in orientation.

Research limitations/implications

The researchers experienced strict time restrictions to conduct interviews and therefore depth was somewhat compromised. To try and compensate for this restriction, the researchers visited potential participants as part of program recruitment and information sharing to help enable and build general rapport before the interviews. Time restrictions and prison security protocols did not allow for researchers to check transcripts with the women.

Practical implications

Reporting on this case study also showed that social work practice can influence relationships with institutions, such as prisons, that perpetrate marginalization and therefore enable a setting that facilitates safe participation in programs.

Social implications

Gender-responsive frameworks provide the much needed validation of gender differences, but also require a feminist intersectional lens to more consciously aid in the conceptualization and evaluation of future programs for women in prison. It is this intersectional lens that is more likely to bring multiple experiences of oppression into focus so that personal issues and problems can be analyzed in a richer wider social context, particularly intersections between gender, class and/ethnicity race.

Originality/value

This paper has reported on women’s expectations and experiences of a health relationships program and provides insight and learnings for future practitioners intending to run similar programs. Overall, the women participants were able to articulate their own personal learnings about interpersonal relationships and were able to acknowledge the impacts of abuse and violence in their lives in the program.

Details

International Journal of Prisoner Health, vol. 15 no. 2
Type: Research Article
ISSN: 1744-9200

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Article
Publication date: 1 October 1998

Philip A. Harriman and Heather Moir Fitz Gibbon

Administrators and funding agencies are legitimately asking whether our huge investment in information technology is improving higher education. Two surveys conducted at The…

494

Abstract

Administrators and funding agencies are legitimately asking whether our huge investment in information technology is improving higher education. Two surveys conducted at The College of Wooster gathered students’ impressions of the impact of e‐mail discussion groups and Web pages on their classes, and they show that overall students do see these technologies as beneficial. Other studies are also summarized. But what is the right question? Is it the technology that matters, or is the benefit in how it is used?

Details

Campus-Wide Information Systems, vol. 15 no. 4
Type: Research Article
ISSN: 1065-0741

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Article
Publication date: 4 August 2023

Heather Carle, Cara-Lynn Scheuer and Stephanie Swartz

This study offers insight on the impact of virtual team projects (VTPs) of varying types (global vs domestic teams, technology vs non-tech projects) on competency and anxiety…

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Abstract

Purpose

This study offers insight on the impact of virtual team projects (VTPs) of varying types (global vs domestic teams, technology vs non-tech projects) on competency and anxiety outcomes during the COVID-19 pandemic.

Design/methodology/approach

Paired-sample t-tests and ANOVA tests were performed on student survey responses pre- and post-engagement of different VTPs.

Findings

The results demonstrated positive effects of VTPs on intercultural sensitivity (ISS), computer self-efficacy, perceived ease of use of online learning and COVID-19 anxiety. ISS (“interaction confidence”) improved more for students in the global vs. domestic teams and technology-related outcomes (CSE, PEU and computer anxiety) and ISS (“respect for cultural differences”) improved more for students that participated in tech projects, whereas COVID-19 anxiety lessened more for those that participated in non-tech projects.

Originality/value

The study expands understanding of the Technology Acceptance Model and provides insight into the ISS literature showing that VTPs could be a worthwhile pedagogical approach for improving student competencies and anxiety during times of academic disruption, but that project type can influence these changes.

Details

Higher Education, Skills and Work-Based Learning, vol. 14 no. 1
Type: Research Article
ISSN: 2042-3896

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Article
Publication date: 11 April 2016

Perry Daneshgari and Heather Moore

The purpose of this paper is to help businesses understand that as markets change, the way a company does business also must change to stay competitive in their industry. A…

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Abstract

Purpose

The purpose of this paper is to help businesses understand that as markets change, the way a company does business also must change to stay competitive in their industry. A company needs to know their share of the market to develop strategies to stay competitive and survive. This case study takes you through a successful company’s recognition and transformation involving all aspects of the organization. Cross-functional teams were developed to improve existing processes and develop new ones, as well as educate their people along the way.

Design/methodology/approach

The case study explains the process taken to help the company make the required changes to stay competitive. The company’s transformation happened through the application of Agile Construction® and the implementation of design teams to develop and test new or improved company processes and procedures. Once the improvements proved successful, the new standardized way of doing business was introduced to the rest of the organization. Tools were introduced to enhance the new processes and make them visible to the entire organization.

Findings

It was found that working together as a team and learning together to create standardized processes improved the company’s overall profitability, increased sales and expanded their market share. It takes a lot of dedication and hard work along the way to improve. The process also proved that the team has to work toward the same goals for the transformation to be successful.

Practical implications

Changes to practice that must be made is that communication is key among everyone involved in the organization. Also, there is value in understanding that the organization’s way of thinking needs to change to a learning organization.

Originality/value

Any organization, whether a company or an institution, can benefit from reading this case study. It is important to understand that the way of doing work changes over time and improvements have to be made to be successful in any industry. Team work is also important, so that everyone is reaching for a common goal.

Details

Strategic HR Review, vol. 15 no. 2
Type: Research Article
ISSN: 1475-4398

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Article
Publication date: 1 September 2004

David Thornton Moore

The term “curriculum” has been used almost exclusively in educational circles to refer to plans for the conduct of learning lessons in school classrooms. This paper argues that…

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Abstract

The term “curriculum” has been used almost exclusively in educational circles to refer to plans for the conduct of learning lessons in school classrooms. This paper argues that the concept can be productively expanded to describe learning processes in workplaces, including those in which learning is not the intentional outcome of an interaction. The article first reviews conventional conceptions of curriculum, and then draws on theories of cognition and learning base in phenomenology, symbolic interactionism and situated learning to identify some of the features of a naturally‐occurring curriculum in the workplace: the socio‐technical and pragmatic elements of the knowledge used in the work environment, the classification and framing of knowledge‐use, and the extent to which participants are expected to use the various forms of knowledge. That is, curriculum is essentially a socially‐constructed ordering of the knowledge‐use in a social context. These concepts are applied to two settings in which high school interns were supposed to be learning something: a history museum and a veterinary clinic.

Details

Journal of Workplace Learning, vol. 16 no. 6
Type: Research Article
ISSN: 1366-5626

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