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Most women who serve time in prison will eventually be released and expected to reintegrate back into society. To maximize the chances of success, careful support is usually required. An example of this support work was the Healthy Relationships Program (HRP, 2016) offered to women inmates of the Adelaide Women’s Prison (South Australia) pre-release. The content of the HRP was influenced by a gender-responsive framework and constructed as a social work program. The purpose of this paper is to report on a small qualitative study that used semi-structured interviews pre- and post-program to explore women participants’ expectations, perceptions and experiences of the program. In this paper, the focus is on the women inmates’ interview transcripts where a thematic analysis was conducted. Two main research questions drove this analysis. First: How did the women experience the HRP? Second: What does their reported experience reveal about the ongoing need for gender-responsive support? The key findings are that domestic violence and relationships with children are strong motivators for participation in programs; therefore, gender-responsive support is still required in prison programs. However, the paper also advocates that future iterations of gender-responsive support and social work interventions become more consciously intersectional feminist in orientation.

A qualitative design was used to explore what women thought the HRP taught them. Individual face-to-face interviews were used to explore women’s perceptions, ideas and experiences of healthy relationships. Thematic analysis was used to draw out the themes across interviews.

The key arguments made are that gender-responsive support is still required but that future iterations of gender-responsive support become more consciously intersectional feminist in orientation.

The researchers experienced strict time restrictions to conduct interviews and therefore depth was somewhat compromised. To try and compensate for this restriction, the researchers visited potential participants as part of program recruitment and information sharing to help enable and build general rapport before the interviews. Time restrictions and prison security protocols did not allow for researchers to check transcripts with the women.

Reporting on this case study also showed that social work practice can influence relationships with institutions, such as prisons, that perpetrate marginalization and therefore enable a setting that facilitates safe participation in programs.

Gender-responsive frameworks provide the much needed validation of gender differences, but also require a feminist intersectional lens to more consciously aid in the conceptualization and evaluation of future programs for women in prison. It is this intersectional lens that is more likely to bring multiple experiences of oppression into focus so that personal issues and problems can be analyzed in a richer wider social context, particularly intersections between gender, class and/ethnicity race.

This paper has reported on women’s expectations and experiences of a health relationships program and provides insight and learnings for future practitioners intending to run similar programs. Overall, the women participants were able to articulate their own personal learnings about interpersonal relationships and were able to acknowledge the impacts of abuse and violence in their lives in the program.

In an environment where the challenge for businesses to stay ahead of the curve calls for new ways of strategizing for future success, design holds some important clues. By broadening the definition of “design” and expanding the application of design methodologies and mindsets to business, enterprises can identify new possibilities for breakthrough multi-dimensional market solutions, step change growth strategies and organizational renewal. The purpose of this paper is to describe how to leverage design thinking into business strategies through a set of principles and practices encapsulated in the “three gears of strategic business design”.

While the methods and economic value of design in terms of objects, services, spaces, experiences and communications is well-supported, the methods for extending “design thinking” to define broader business strategies and build new models is a more recent development. In developing a more concrete development framework and substantiation for this methodology, this paper draws on evidence from two main sources. First, an in-depth review of breakthrough successes has revealed a pattern of thinking and practices that supports the core components of the strategic business design process. Second, experience in working on a variety of projects with clients across a range of industries and sectors, using the complete end-to-end methodology for business design as presented in this paper has helped construct a framework for business teams to apply in getting to bigger breakthroughs faster.

This paper demonstrates how the practice of design in a business strategy context can lead to breakthrough improvements in the delivery of human and economic value, inspire growth strategies and contribute to sustainable competitive advantage for an enterprise.

There is a growing acknowledgement of the value of design in business, and a growing interest in the value and application of design principles and practices to business in broader terms. This paper sets out to link the principles and practices of design to strategy development, and provide some concrete methods and examples of how design can be leveraged to shape more powerful strategies and breakthrough business models. This is relevant to leaders across all sectors and in any enterprise or organization seeking new ways to create high-value human-centric solutions.

The Foreign Affairs and International Trade Canada (DFAIT), Government of Canada, through Shastri Indo‐Canadian Institute, encourages Indian scholars for Understanding Canada Faculty Research, Fellowships; the author visited Canada during March 2010 to study Canadian archival system, especially records management in archives in Ontario province; the driving rationale for the study was the realization that there existed very few or no archives and record management (ARM) programs in India. This study intends to report different types of ARM programs in Canada, with special reference to e‐records management, namely automation status, creation of virtual exhibits, preservation of digital images, metadata standard for e‐records, etc.

The author visited national, provincial and municipal archives and conducted unstructured interviews with archives staff/managers.

Records are considered as commodity and attempts to improve their management has necessitated a more integrated and controlled approach. In this study, it is noted that archivist and records managers have at present very little influence on policy implementation of archives and working under university librarian and less influence on decision making. All the university archives get a nominal amount from library budget. No separate budget for archives is available; modest budgets are allocated for rare book collection. The total archives concept in English Canada is based on the American system. The responsibility for collecting and copying its historical records fell to the government; with the so‐called convergence of technologies helping to fulfill new demands and rising expectations and to empower the end‐user. It was possible to establish very good relations with the archivists of these institutions and the author is keen to keep contact with them. It is expected that this study will serve as a building block to deeper examinations of broader issues such as the core competencies with respect to records management with special reference to e‐records management.

The prime objectives were to overview the current state of active and passive record keeping in the Government of Canada and identify the core competencies required to build effective record keeping infrastructures in the digital environment that has emerged in most government institutions. During a period of one month, the author was able to visit only selected archives in Toronto and Ottawa. The archives in other parts of Canada are not included in this study due to time limit.

The paper presents a study of the archival system in Canada and its role and contribution towards promoting a knowledge society in Canada.

Explains why International Training Service, a human resource development consultancy, decided to work towards BS 5750 and how it achieved registration to BS 5750 Part One across all of its six sites. Covering aspects such as time and cost involved, also describes resistance that had to be overcome among consultants who felt the BS procedures would mean new, less flexible ways of working. Although it is as yet too early to assess long‐term benefits, looks at some of the early signs that all the effort and expense were worthwhile.

This paper aims to strengthen the process of design thinking by aligning it with netnography, specifically auto-netnography, which this paper asserts is particularly suited to the task of studying and enriching the actions of “designerly types” who seek to fashion monetisable businesses.

This paper conducts an auto-netnography with a structure divined from established design thinking theory – that of empathising, defining, ideating, prototyping and testing – to afford an understanding of how a popular health food influencer designs a successful vegan restaurant.

This paper illustrates the empathetic relationship between a long-term audience member and an entrepreneur/designer/marketer. The intimate cultural analysis reveals the nature of their symbiotic entwinement. In a way that few other methods could, the method shows how this sense of reciprocity, deepens over time.

Conducting an auto-netnography is a prolonged and difficult task. Nonetheless, by revealing the rituals, expectations, roles and routines of content creators, designers and followers, this paper illustrates exciting possibilities for the enactment and development of design thinking in the marketing field.

Designerly types such as marketers and content creators should closely study, listen to and interact with consumers by using a similarly staged process that draws equally from design thinking and auto-netnography.

Prior to this study, existing research has not previously linked design thinking with either netnographic or auto-netnographic research.

The purpose of this study was to explore potential witnesses' memories for a day that was experienced an unremarkable. There may be instances in an investigation in which all leads have been exhausted, and investigators use a broad appeal for witnesses who may have witnessed something important. Investigators can benefit from knowing the types of information that may be recalled in such circumstances, as well as identifying specific methods that are effective in eliciting useful information.

The present study explored how the delay to recall and recall method influenced the recollection of a seemingly unremarkable day that later became important. Participants were asked to recall an experienced event that occurred either recently (a few weeks prior) or in the distant past (a year prior). Participants recalled via either a written method, in-person individual-spoken or collaborative-spoken interviews.

Results suggest an independent benefit for individual-spoken in-person recall (compared to written or collaborative-spoken recall) and recall undertaken closely after an event (compared to delayed recall). Both individual-spoken interviews as well as more recent recollection resulted in a greater number of overall details recalled. The authors further examined the types of details recalled that might be important to progressing an investigation (e.g. other witnesses and records).

The present work provides important implications for interviewing witnesses about a seemingly unremarkable event that later became important.

This study aims to extend service climate research from its existing focus on routine service for external clients into a knowledge-intensive, internal (KII) service setting. This extension was important because internal knowledge workers may operate from a monopolistic perspective and not view themselves as service providers because of the technical/professional nature of their work.

Two surveys were distributed in participating organizations. One survey, completed by employees in information technology (IT) service units, contains measures of service climate, climate antecedents and technical competence. The second survey, filled out by members of their corporate customer units, taps their evaluations of service quality.

Service climate in IT service units significantly predicted service evaluations by their respective customer units. Importantly, service climate was more predictive than IT service employees’ technical competency. Role ambiguity, empowerment and work facilitation were also found to be significant service climate antecedents.

These results provided strong empirical evidence supporting an extension of the existing service climate research to KII service settings. To the extent that front-line service employees rely on internal support to deliver quality service to external customers, managers should work to enhance the service climate in internal support units, which ultimately improves external service quality.

This is the first study that establishes the robustness of the service climate construct in KII service settings. It makes service climate a useful managerial tool for improving both internal and external service quality.

This article identifies a new transactional system–the business ecosystem. It describes the characteristics and drivers of these complex webs of interdependent enterprises and other participants which create unique value through synergistic relationships.

The article explains how innovative organizations can seek new opportunities and develop new competencies in business ecosystems they will explicitly create or participate in.

Ecosystems provide stimulus for, and a path to organizational and industry transformation – connecting people and organizations in new and different ways, and providing access to skills and expertise often unavailable outside the ecosystem.

The authors have identified a spectrum of ecosystem archetypes that they call the Shark Tank, the Hornet’s Nest, the Wolf Pack and the Lion’s Pride. They analyze the success strategies for each.

This article methodically diagrams the strategies for success in the emerging ecosystem economy. It identifies the key drivers of value in these new kinds of networks and offers corporate leaders actionable advice on how to position their firms in specific types of ecosystems.

The authors explain how companies can use open innovation to embrace game-changing innovation through intensive collaboration with society’s stakeholders on fraught cultural and human resource issues.

The InnovationJam is a technology platform that enables a form of crowdsourcing connecting audiences of several hundred to hundreds of thousands of concurrent ‘jammers’ over a 30-72 hour period to explore business and societal issues in an open, collaborative format.

Crowdsourcing insight from committed participants can help to engage communities in active problem solving and implementing solutions.

The approach gives voice to individuals who are often unheard within organizations given traditional confines of a job role, function and hierarchy.

In a time when social media often has a negative impact, the Jam proved that technology can serve as a catalyst for important, sensitive discussion and to bring people together who otherwise could never meet.