Neda Khatibian, Tahmoores Hasan gholoi pour and Hasan Abedi Jafari
The purpose of this paper is to develop a model for measuring knowledge management maturity level in organizations.
Abstract
Purpose
The purpose of this paper is to develop a model for measuring knowledge management maturity level in organizations.
Design/methodology/approach
This paper defines and extracts effective factors and indicators on knowledge management and proposes a schema for prioritizing and specifying the weight of each factor and variable. The paper further surveys and evaluates existing knowledge management models and presents a knowledge management maturity model with defined factors and variables.
Findings
Defining and extracting 8 factors and 42 variables that affect knowledge management and subsequently developing a knowledge management maturity model. The model of this study is practical and helps to determine the maturity position of an organization in knowledge management by defining existing status of in factors and variables, and from the prioritization of factors and variables enabling the organization to optimize its profile.
Research limitations/implications
For increasing generalization of model, future should utilize other organizations in diverse industries.
Originality/value
The base model of this research is CMMI instead of CMM and instead of KPAs we use CSFs and for measuring maturity position of organization using a questionnaire. This research model can be utilized as an alternative model in comparison to existing models.
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Constantin Bratianu, Alexeis Garcia-Perez, Francesca Dal Mas and Denise Bedford
Mona Jami Pour and Seyed Mohammadbagher Jafari
The advent of new technologies and change of patients’ behavioral patterns have triggered the provision of medical services through social media. Although the intersection between…
Abstract
Purpose
The advent of new technologies and change of patients’ behavioral patterns have triggered the provision of medical services through social media. Although the intersection between social media and health has received considerable research attention, there is little research on how health institutions implement social media strategy; thus a roadmap is required to navigate these technological initiatives. So, the purpose of this paper is to overcome this challenge by developing the Health 2.0 maturity model in the healthcare field.
Design/methodology/approach
To obtain this aim, the mixed method was applied in this research. In the first step, qualitative research method was used. In this step, along with comprehensive literature review, semi-structured interviews were conducted with the healthcare professionals to find the practices and capabilities of Health 2.0. In the second step, the proposed key dimensions (KD) were assessed and prioritized based on the views of the healthcare professionals using the quantitative survey method. Finally, by considering the architecture of Health 2.0 maturity model, the KDs were assigned to maturity levels based on their priority of implementation using a focus group.
Findings
The proposed maturity model is composed of six KDs and five maturity levels based on the Capability Maturity Model Integration architecture. The KDs, as well as their implementation order and weights in the proposed maturity model are presented as a roadmap for applying Health 2.0 effectively.
Practical implications
Employing the Health 2.0 maturity model enables health institutions to assess the current social media capabilities and guide them to select appropriate strategies for progress. Due to the descriptive nature of the proposed model, it allows managers to conduct process-based assessments regarding health 2.0 implementation.
Originality/value
Health 2.0 has been a recurring theme on the agenda of healthcare institutions, but no sensitive tool is available to measure its growth processes. This paper explores the much ignored but critically important subject of Health 2.0 maturity model and its implementation roadmap. The main contribution of this paper is to introduce an integrated roadmap containing the most important capabilities of Health 2.0. The proposed model is both descriptive and prescriptive in nature, and has a significant theoretical contribution to healthcare studies. This paper provides a mechanism to benchmark Health 2.0 efforts and to develop a progressive strategy that would improve its activities.
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Fatemeh Sheikhshoaei, Nader Naghshineh, Sirous Alidousti and Maryam Nakhoda
There are many challenges in the development of a digital library (DL) and their complexity can be approached effectively with a maturity model. In a maturity model, the features…
Abstract
Purpose
There are many challenges in the development of a digital library (DL) and their complexity can be approached effectively with a maturity model. In a maturity model, the features of a phenomenon are divided into different levels and at each level, they are first improved before going on to the improvement or realization of the next level. The purpose of this study is to design a digital library maturity model (DLMM) in Iran.
Design/methodology/approach
The DLMM was designed using a qualitative approach, meta-synthesis and the Delphi technique. First, the maturity features of a DL were identified by assessing 68 sources of study concerning DLs and maturity models using meta-synthesis. The maturity features were then validated by experts using the three-round Delphi technique. Finally, the experts were asked to categorize these features into the five levels of the capability maturity model (CMM) as the base model.
Findings
By analyzing these sources, three categories, seven concepts and 35 codes for the maturity features of a DL were identified. The majority of previous studies focused on the use of hardware/software systems as the backup and empowerment of DLs and the concept of DL content. The maturity features were then validated by experts using the three-round Delphi technique. Like the base model, DLMM has five levels, and most features were categorized into the third and fourth levels by the experts. Features such as human resources, needs assessment of DL and readiness to create a DL were included in the second level.
Originality/value
This work adds the concept of the maturity model to the literature of DLs.
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Peyman Akhavan and Maryam Philsoophian
Selection of knowledge management strategies (KMS) is one of the most important and effective factors in acquiring the competitive advantage and elevating the knowledge level of…
Abstract
Purpose
Selection of knowledge management strategies (KMS) is one of the most important and effective factors in acquiring the competitive advantage and elevating the knowledge level of the organizations. Those organizations that have taken steps toward knowledge management necessarily need to pay utmost attention to the matter of KMS before taking any further steps in their activities. One of the effective ways in adopting the proper KMS is evaluating the knowledge management maturity level in the organization. The purpose of this paper is to design an expert fuzzy system to adopt the KMS based on Bloodgood model in accordance with the maturity level of the organization.
Design/methodology/approach
In this method, with the help of expert fuzzy system, a model has been designed, by using MATLAB software, to adopt the KMS. The KM maturity level, tacit knowledge and explicit knowledge are chosen as inputs, and each one of Bloodgood’s KMS (production, transfer and protecting the knowledge) are chosen as outputs. To perform the system, the maturity level of knowledge management of an industrial organization that has been evaluated by the standard Asian Productivity Organization questionnaire is used as the input, which has been given to expert fuzzy system. Then, considering the output of the system, KMS for the organization have been recommended.
Findings
Knowledge management maturity level of the organization is on Level 4; considering the expert fuzzy system that has been designed, “knowledge production” strategy is recommended for the organization under study.
Originality/value
An expert fuzzy system has been designed regarding the maturity of knowledge management and Bloodgood model that can be used as a guide for organizations and academic people as an appropriate practical model for selecting knowledge management strategies.
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Jayaraman Krishnaswamy, Zarif Hossain, Mohan Kumar Kavigtha and Annamalai Nagaletchimee
Within the higher education structure, students have the desire for both virtual and face-to-face learning and demand for diverse simulations from the higher education…
Abstract
Purpose
Within the higher education structure, students have the desire for both virtual and face-to-face learning and demand for diverse simulations from the higher education institutions. The purpose of this study is to highlight the significance of higher education success (HES) for one of the top private universities in Malaysia. In the paper, a research model for HES has been proposed and tested within the management perspectives. This research model has five dimensions, namely, smart classroom, user-friendly technology, peers support, partnership and social governance, as potential determinants for HES.
Design/methodology/approach
A structured survey questionnaire using an extensive literature review was conducted from a No. 1 private university in Malaysia. The target population included students who have passed out under-graduate or post-graduate or are studying in their final trimester. The questionnaire was administered to 107 respondents using an interview method in order to have scientific and authentic data with minimal common method bias. The data collection process was taken over a one-month period during May 2018 and it ensured the rectification of missing data. The study utilized an inclusive criterion as those students who have complete knowledge about the university in terms of academic, administrative and technical matters.
Findings
Out of 107 survey respondents, 76 (71 percent) respondents were favorable for HES, which implies that the targeted education institution strives toward career development for students. The study reveals that the partnership of the institution has a positive influence on HES. Smart classroom and social governance are the other determinants which have a positive impact on HES. An excellent infrastructure facility together with formal and informal activities to cultivate knowledge sharing, trustworthiness, quality education and academic excellence of the institution makes it a healthy atmosphere for students to pursue their studies. However, user-friendly technology and peers support were not found to be significant.
Practical implications
The proposed research model is crucial for educationalists to design the course curriculum for higher education institutions. The significant results and scope discussed in the present study can be applied and customized to any higher education institution in the globe for long-term sustainability to orient students toward career development.
Originality/value
Since the present paper investigates the No. 1 private university, the current findings can be used as a guide for other private universities to enhance their course curriculum. The conceptualization of the research model includes new dimensions which highlight the latest development in HES. Emerging studies have claimed that HES depends on effective administration of the institution by the management and appropriate industry linkages, with the highest priority for student learning capabilities to exhibit their talents.
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Mohammed Arif, Mohammed Al Zubi, Aman Deep Gupta, Charles Egbu, Robert O. Walton and Rubina Islam
The purpose of this paper is to present a maturity model developed to assess knowledge sharing (KS) for the Jordanian construction sector.
Abstract
Purpose
The purpose of this paper is to present a maturity model developed to assess knowledge sharing (KS) for the Jordanian construction sector.
Design/methodology/approach
The research was conducted in three stages. The first stage consisted of the review of literature and documenting variables from the literature that highlight influence on KS in organizations. The second stage was designed for maturity model development by identifying the cultural factors that affect KS in the Jordanian construction sector through questionnaires and interviews. Factor analysis was used to find possible relationships between the cultural variables followed by semi-structured interviews. In the third stage the initial maturity model was refined through another set of semi-structured interviews.
Findings
The model presented in the paper includes three levels of maturity. The first level identifies whether the variable barely exists in company’s KS practices. The second level shows the occasional techniques which the company uses to increase KS activities. The final level demonstrates the importance of the variable in affecting KS as being fundamentally ingrained in the company’s vision, mission, strategy and operations.
Originality/value
The research has developed a model that can be used to measure the KS in an organization. Although the model has been applied to the construction industry, it can easily be modified to fit in the other sectors.
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Malgorzata Zieba, Ettore Bolisani and Enrico Scarso
The purpose of this paper is to investigate the knowledge management (KM) approach followed by small companies. In particular, after introducing the notion of emergent approach…
Abstract
Purpose
The purpose of this paper is to investigate the knowledge management (KM) approach followed by small companies. In particular, after introducing the notion of emergent approach, the paper aims to examine if that notion is useful to properly describe the way small businesses approach their KM activities.
Design/methodology/approach
The study is based on the results of a qualitative survey involving 12 owners and managers of small companies belonging to the knowledge-intensive business services (KIBS) sector. The survey uses the case-study method.
Findings
The findings confirm that the approach to KM adopted by small companies can be defined as emergent: in the analysed cases, there were no formal KM plans, despite the fact that the examined companies have all introduced various KM practices. This shows that there can be the need to define KM approaches that better fit smaller companies.
Practical implications
Although an emergent approach may be seen as unplanned, companies should learn how to be aware of their KM practices and, once they are, how to develop them properly. For executives to be able to recognize emergent KM practices, notions and elements of KM need to be introduced in their business background and professional education (e.g. how KM fits into a small organization, what KM processes are, what KM tools and practices exist, etc.).
Originality/value
The study contributes to the understanding of KM in really small entities, still a much under-explored topic.
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Jayesh Pandey, Shubh Majumdarr, Rayees Farooq, Santushti Gupta and Pallav Bose
This study aims to conduct a bibliometric analysis of knowledge sharing during COVID-19 and highlight prominent contributors, diverse trends and themes followed with provisions of…
Abstract
Purpose
This study aims to conduct a bibliometric analysis of knowledge sharing during COVID-19 and highlight prominent contributors, diverse trends and themes followed with provisions of future research avenues.
Design/methodology/approach
The study through scientific procedures and rationales for systematic literature reviews framework analyses 148 peer-reviewed journal publications and conference proceedings indexed in Scopus and WoS databases from 2020 to 2022. It uses general statistics and diverse bibliometric techniques, including co-occurrence analysis for trend and cluster identification in the literature.
Findings
The findings reveal an exponential annual growth rate of 150% in the domain, highlighting the global research focus. With regards to domain contribution, the Journal of Knowledge Management and China leads with ten publications in their respective categories. The co-occurrence analysis further highlights four diverse clusters in the domain, which are further discussed in detail. The study highlights significant contributions from developed economies, thus providing scope for future research from developing or transitioning economies in the Middle East, Central Asia or Africa. The study concludes by presenting the elementary role of knowledge sharing in response to external crises.
Originality/value
The interest in the knowledge sharing domain has grown exponentially during the COVID-19 pandemic. This research is the first bibliometric analysis with comprehensive and rigorous analytic techniques to unearth critical developments and insights for a holistic understanding.