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Article
Publication date: 5 August 2021

Harri Jalonen, Jussi Kokkola, Harri Laihonen, Hanna Kirjavainen, Valtteri Kaartemo and Miika Vähämaa

This paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise…

2417

Abstract

Purpose

This paper considers the potential of social media for developing public services. The paper approaches social media as a context that can provide information that might otherwise be unattainable. The focus of analysis is on a special hard-to-reach group of marginalized youths who appear to have isolated themselves from society.

Design/methodology/approach

The authors answer the question: How can the experiences of socially withdrawn youth as shared on social media be used to enrich the knowledge base relating to the initiation phase of co-creation of public services? The data retrieved from the Finnish discussion forum are analyzed using the combination of unsupervised machine learning and discourse analysis.

Findings

The paper contributes by outlining a method that can be applied to identify expertise-by-experience from digital stories shared by marginalized youths. To overcome the challenges of making socially withdrawn youths real contributors to the co-creation of public services, this paper suggests several theoretical and managerial implications.

Originality/value

Co-creation assumes an interactive and dynamic relationship where value is created at the nexus of interaction. However, the evidence base for successful co-creation, particularly with digital technology, is limited. This paper fills the gap by providing findings from a case study that investigated how social media discussions can be a stimulus to enrich the knowledge base of the co-creation of public services.

Details

International Journal of Public Sector Management, vol. 34 no. 7
Type: Research Article
ISSN: 0951-3558

Keywords

Available. Open Access. Open Access
Article
Publication date: 28 January 2025

Hanna Kirjavainen and Harri Jalonen

Digitalization is transforming public service delivery, potentially increasing efficiency and availability but risking excluding vulnerable people with weak digital skills…

101

Abstract

Purpose

Digitalization is transforming public service delivery, potentially increasing efficiency and availability but risking excluding vulnerable people with weak digital skills. Despite technological advances, frontline professionals remain a crucial element of service value creation, as many services require human interaction, even if it is digitally mediated. This study surveys frontline professionals to capture their experiences and assess whether digital encounters meet their clients’ needs.

Design/methodology/approach

The dataset comprises 15 interviews with professionals assisting migrant clients. The data were analysed using abductive thematic analysis, utilizing viewpoints about the digital divide and digital public services from previous literature.

Findings

The study emphasizes three pivotal elements inherent in digital public encounters with migrant clients: (1) a high administrative burden due to clients’ weak technological competency, Finnish skills and knowledge of the local public service system, (2) the importance of interpersonal trust and (3) the shifting and pressurized role of the professional.

Originality/value

The main novelty of this study lies in illustrating that administrative burden and trust are interconnected. This study contributes to public management research by enhancing the understanding of digital public service development. It provides crucial insights from frontline professionals, which could pave the way for applying technology to public services to benefit all citizens, including vulnerable populations.

Details

International Journal of Public Sector Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0951-3558

Keywords

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Article
Publication date: 13 November 2009

Harri Jalonen and Antti Lönnqvist

The purpose of this paper is to present a conceptual analysis of the theoretical and managerial bases and objectives of predictive business. Predictive business refers to…

1322

Abstract

Purpose

The purpose of this paper is to present a conceptual analysis of the theoretical and managerial bases and objectives of predictive business. Predictive business refers to operational decision‐making and the development of business processes on the basis of business event analysis. It supports the early recognition of business opportunities and threats, better customer intimacy and agile reaction to changes in business environment. An underlying rationale for predictive business is the attainment of competitive advantage through better management of information and knowledge.

Design/methodology/approach

The approach to this article is conceptual and theoretical. The literature‐based discussion and analysis combines the perspectives of business performance management, business intelligence, and knowledge management to provide a new model of thinking and operation.

Findings

For a company predictive business is simultaneously a practical challenge and an epistemic one. It is a practical challenge because predictive business presupposes a change in the company's modes of operation. It is also an epistemic challenge, since it concerns the company's ability to find appropriate balance between knowledge exploitation and knowledge exploration.

Research limitations/implications

Further research should be carried out on the functionality of practical applications as well as the attitudinal and technical preparedness of companies to adopt a new mode of operation. As a subject of investigation, the world of business events offer interesting methodological possibilities, since the basis of the work is the gathering and analysis of large quantities of information on operational activities.

Originality/value

There has been little research concerning business events in knowledge management context. This article presents a theoretically founded basis for predictive business, combining the concept of analysing business events with previous research in the field of knowledge management.

Details

Management Decision, vol. 47 no. 10
Type: Research Article
ISSN: 0025-1747

Keywords

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Article
Publication date: 4 November 2014

Harri Jalonen

This paper aims to argue that the value of social media in knowledge management (KM) can be evaluated on the basis of how social media helps to overcome four generic knowledge…

1484

Abstract

Purpose

This paper aims to argue that the value of social media in knowledge management (KM) can be evaluated on the basis of how social media helps to overcome four generic knowledge problems – i.e. uncertainty, complexity, ambiguity and equivocality. Drawing upon the relevant KM and social media literature, the paper discusses the four knowledge problems surrounding the KM and presents a framework for overcoming them through social media.

Design/methodology/approach

A literature synthesis involving inductive interpretation of qualitative research was used.

Findings

The paper shows how different knowledge problems can be approached through social media: uncertainty can be reduced by decent problem formulation and effective information acquisition, complexity can be simplified by increasing knowledge process capacity and decomposing problems, ambiguity can be dissipated by sensemaking and equivocality can be encountered by creating trust and allowing polyphony of perceptions.

Research limitations/implications

The paper contributes to the KM research by providing a theoretically founded framework which illustrates the relationship between social media and knowledge problems.

Practical implications

The framework can be used not only for identifying and understanding epistemological differences between knowledge problems but also for developing social media guidelines for KM purposes. The paper provides a categorisation of knowledge problems, which can be applied in the crystallisation of an organisation’s knowledge strategies in terms of codification and personalisation.

Originality/value

Social media means not only new possibilities but also new threats to organisations’ KM practices. The paper establishes the association between social media and the management of fundamental knowledge problems not previously discussed.

Details

VINE: The journal of information and knowledge management systems, vol. 44 no. 4
Type: Research Article
ISSN: 0305-5728

Keywords

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Article
Publication date: 1 June 2002

Paavo Jalonen and Aulis Tuominen

Photolithographic techniques are universally employed in multi‐layer printed circuit board manufacturing. The growing demand for miniaturization of electronics means that finer…

327

Abstract

Photolithographic techniques are universally employed in multi‐layer printed circuit board manufacturing. The growing demand for miniaturization of electronics means that finer lines and smaller vias are increasingly required and these very fine lines on the substrate are increasingly difficult to produce by conventional means. One very promising means of meeting these fine line requirements is via the etching of sputtered thin films on a substrate and then growing copper on these lines using an additive method. In this work we tested the capability of an electrodeposited, positive‐acting photoresist for patterning thin film circuits on sputtered seed layers such as chromium. A fully additive electroless copper was then used to produce the copper lines. Epoxy reinforced fibreglass was used as a core material. The performance and quality properties of the process were examined, along with limitations of the process when compared with both a conventional dry film method and a spin coating method.

Details

Circuit World, vol. 28 no. 2
Type: Research Article
ISSN: 0305-6120

Keywords

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Article
Publication date: 4 September 2009

Harri Raisio

The purpose of this paper is to examine the planning of the National Health reform – especially the “guarantee for care” reform within it – from the perspective of the concept of…

1573

Abstract

Purpose

The purpose of this paper is to examine the planning of the National Health reform – especially the “guarantee for care” reform within it – from the perspective of the concept of wicked problems. This concept asserts that it is of the utmost importance to see the true level of complexity of the problems in order to survive them. The paper tries to the answer the question of how the planners of the health care reforms see the problems they are trying to solve.

Design/methodology/approach

This is an interview study. A total of 12 people who participated in the planning of the examined reforms at some level were interviewed. The interview method was a semi‐structured thematic interview. The research analysis is theory‐originated content analysis.

Findings

The hypothesis is that the planners of the examined reforms do not focus enough on the complexity of the problems they tried to solve. The research, however, shows that the wickedness of the problems was often noticed. Unfortunately it was not taken as seriously as it should have been. In other words, the planners mostly saw that the problems were very complex, but even then the solutions were only like solutions for tame problems or messes.

Originality/value

The paradigm shift from Newtonian science – which sees the world as a deterministic system – to a more complexity‐endorsing view is on its way. The world is a dynamic and open system, which cannot be controlled. The paper makes its own contribution, from the perspective of health care problems and reforms, to advance this paradigm shift.

Details

Journal of Health Organization and Management, vol. 23 no. 5
Type: Research Article
ISSN: 1477-7266

Keywords

Available. Open Access. Open Access
Article
Publication date: 16 October 2023

Sofi Perikangas, Harri Kostilainen and Sakari Kainulainen

The purpose of this article is to show (1) how social innovations are created through co-production in social enterprises in Finland and (2) how enabling ecosystems for the…

1940

Abstract

Purpose

The purpose of this article is to show (1) how social innovations are created through co-production in social enterprises in Finland and (2) how enabling ecosystems for the creation of social innovations can be enhanced by the government.

Design/methodology/approach

This study is a descriptive case study. The data comprises focus group interviews that were conducted during a research project in Finland in 2022. The interviewees represented different social enterprises, other non-profit organisations and national funding institutions.

Findings

Social enterprises create social innovations in Finland through co-production, where service innovation processes, activism and networking are central. Also, to build an enabling ecosystem, government must base the system upon certain elements: enabling characteristics of the stakeholders, co-production methods and tools and initiatives by the government.

Originality/value

The authors address an important challenge that social enterprises struggle with: The position of social enterprises in Finland is weak and entrepreneurs experience prejudice from both the direction of “traditional” businesses and the government which often does not recognise social enterprise as a potential partner for public service delivery. Nonetheless, social enterprises create public value by contributing to the co-production of public services. They work in interorganisational networks by nature and can succeed where the traditional public organisations and private businesses fail.

Details

International Journal of Public Sector Management, vol. 37 no. 3
Type: Research Article
ISSN: 0951-3558

Keywords

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Article
Publication date: 3 August 2012

Harri Laihonen

This paper aims to hypothesize that modern health systems are transforming towards what has been called a health ecosystem in complexity‐based health care literature. It has been…

976

Abstract

Purpose

This paper aims to hypothesize that modern health systems are transforming towards what has been called a health ecosystem in complexity‐based health care literature. It has been argued that complexity arises from the interconnectedness, which in this paper is equated with knowledge flows between actors. The paper seeks to discuss the possible implications of a health ecosystem approach to health system management.

Design/methodology/approach

The paper is conceptual in nature but the transition towards a health ecosystem is illustrated with an example of a regional health care system in Finland. The case description and related analysis presented are based on qualitative data gathered by interviewing leading office‐holders, by process modeling and by observing management group meetings.

Findings

Conceptually, a health ecosystem seems to have potential for the system‐level analysis of the health care system. The discussion concludes that management of knowledge flows should be a strategic management function for individual health organizations as well as for the wider health system.

Research limitations/implications

This study focuses on a Finnish health care system. The operations and structures of health care services and systems vary in different areas and countries.

Practical implications

The practical illustration of the health ecosystem provides a reminder that health care systems are dynamic and largely based on interaction between different actors. The approach provides new strategic insights for the development of health care systems by concentrating on interrelationships and knowledge flows.

Originality/value

The literature has suggested that the ecosystem metaphor offers useful insights for the development of health care systems. Nevertheless, this approach has not been thoroughly studied so far. This paper makes a contribution by presenting a practical illustration of the framework and in light of this discusses the possible implications for health care management.

Details

Journal of Health Organization and Management, vol. 26 no. 4
Type: Research Article
ISSN: 1477-7266

Keywords

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