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There has been limited research on the governance of cities coping with large numbers of tourists. Empirical studies of the ways in which elected authorities in cities balance the conflicting interests of the tourism stakeholders, other businesses, communities and residents. It is clear that this requires a whole of government approach, and cities generally have a wide range of expertise and powers.

This paper uses conceptual viewpoint approach.

As the cases of Barcelona and Venice demonstrate, they are unable to manage the flows of day visitors arriving from the surrounding region, and the airports, ports, roads and railways are managed by regional and national governments. The different functions, powers and performance of government bodies need to be researched if we are to secure a better understanding of the complex and multi-layered activity of tourism can best be governed.

This is an original viewpoint.

The purpose of this paper is to explore reactions to the introduction by the UK Government of the National Living Wage (NLW) in the UK hospitality sector and consider implications for the status of employee relations.

In-depth interviews were conducted with senior industry representatives of the hospitality sector in the UK.

Concerns surrounding an increase in the wage bill, in maintaining pay differentials and in shifting employment to youth were confirmed. Managers expressed ambiguity in face of the legislation, offering agreement at a personal level with the rationale underpinning the NLW, but also expressing concern about impacts on their businesses.

This exploratory study offers the basis for further research in understanding the foundation of employee relations in hospitality.

A reconsideration of the nature of the employment relationship is key at a time of growing concerns about the business-society relationship.

Uses reactions to the UK Government’s stipulation of a NLW to explore the basis of employee relations in the hospitality sector. This is timely where work to date in hospitality has largely focussed on symptoms but not causes of poor working conditions.

The chapter explores the perils of the unbridled growth of tourism and offers some approaches to optimise the benefits of tourism for the stakeholders. It also discusses the catalysing role of the COVID-19 pandemic in reorienting consumer preferences and thereby government policies towards a more responsible paradigm. India's fast-growing economy and rapid build-up of infrastructure would unleash a commensurate growth in its tourism sector and hence call for a need to approach it from the perspective of responsible tourism. It assesses the model of the Responsible Tourism initiative of Kerala based on the three pillars of environmental, economic and social responsibility. The chapter also proposes pilot initiatives at select destinations across the nation with primacy placed upon carrying capacity. It calls for reorienting the approach to the destination level instead of state-level and preparing a framework of administrative structures and financing. It also proposes a responsible tourism classification for tourism enterprises to which incentives and subsidies could be aligned to encourage onboarding.

In the post-industrial society, demand escalation for travels and tours led to the mobility of travellers and tourists en masse from cross sections of the society and caused tourism's dramatic growth making enormous makeovers in the national income of many states. Tourism, then, could be perceived by travel mobility paradigm. Increasing tourist mobility contributed to the growth of overtourism phenomenon at different destinations. Overtourism sets to be in opposition to responsible and sustainable tourism. Contradictory approaches towards carrying capacity, commodification and commoditisation set overtourism to be positioned so. The way of establishing control on cultural, natural and spatial capitals overlooking hosts' traditional interests, priorities and intentions like destination's economic development and sustenance also made overtourism placed in contrary to the responsible tourism. Contradictions do exist between overtourism and its counter-reactions and within the reactions. Consumerism and control over host capital in the counter-practices continue differently but in contradicting manners with the same magnitude of profit progression. Instead of mass consumerism, elite consumerism appears turning the mobility of organised mass tour packages to the tailor-made alternative tour packages. The contradictions within paradigms of overtourism's nature, aspects, causes and consequences were thus likely. Contradictions also prevail between uncontrolled or limitless and controlled or within limit mobility and activity; goals and means; growth and effect; control of entrepreneurs on tourism capital and local community involvement, etc. It defines parallel subsistence or continuation of contradictory forces. The dialectical nature of history led to make a synthesis of the existing and newly emerging mobility phenomenon. This chapter will locate how control and decontrol or delimiting and limiting of overtourism co-exist in contradiction and reconcile the contradiction to synthesis.

In case any of you are expecting a tale of mystery and intrigue on the high seas—complete with ships in hidden coves—I'm afraid I must disappoint you. My Drugs from the Sea story is not so dramatic, although it has its excitement (since the potential is always there for discovering a miracle drug from life in the sea).

This study aims to present a systematic literature review of the responsible and sustainable tourism and also to examine the relationship between responsible and sustainable tourism.

In total, 59 articles were used as a sample in this research to extract the methodological trends emanating from them. Subsequently, thematic analysis was undertaken to understand the effectiveness of responsible and sustainable tourism in the current milieu.

A detailed analysis of responsible tourism and its relation with sustainable tourism has been done, and further suggestions have been discussed to overcome the problem of mass tourism and achieve sustainability.

Sustainable and responsible tourism is the mandate of sustainability concerns in today’s era. This paper helps the stakeholders to perform responsible and sustainable tourism practices after understanding the concept and their relationship in the tourism industry.

The aim of the current study is to use a city case study from Costa Rica to evaluate the Nash equilibrium point and Anna Karenina Principle in relation to community-based tourism (CBT), collaborative destination marketing (CDM) and strategic destination branding (SDB) – all of which require similar facilitators and suffer from similar inhibitors.

The study combines a case study approach with in-depth interviewing of local business stakeholders as the aim is to reveal a specific event in a specific setting.

In-depth interviews with local tourism product and service suppliers provided evidence that numerous deficiencies stem from the lack of collaborative destination marketing and branding in Costa Rica. This undermines the Nash equilibrium, namely successful CBT marketing and branding.

The results support the theory that the success (i.e. Nash equilibrium) or the failure situation (i.e. Anna Karenina Principle) in CBT – similar to CDM and SDB – depend on similar critical factors, including a shared vision, all-inclusive stakeholder involvement and participation; and cooperation and collaboration.

Results indicated an urgent need for governments, donor organizations, universities and NGOs to partner to collectively develop campaigns and educational and training programs for human and social capital development.

This study integrates sustainable tourism, tourism development, poverty alleviation, community-based tourism (CBT), collaborative destination marketing, strategic destination branding (SDB), Nash equilibrium and Anna Karenina Principle to explain the successful application of community-based tourism, which has not been previously reported.