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Article
Publication date: 4 June 2018

Milad Shams Zare, Reza Tahmasebi and Hamidreza Yazdani

The purpose of this paper is to assess the maturity of human resource management (HRM) processes of the Sazehgostar Co. based on human resource (HR) process survey tool (PST) and…

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Abstract

Purpose

The purpose of this paper is to assess the maturity of human resource management (HRM) processes of the Sazehgostar Co. based on human resource (HR) process survey tool (PST) and provide solutions for them.

Design/methodology/approach

The HR PST was adopted as the reference model. Data were collected through interviews with HR experts and reviewing organisational documents. A scoring system (based on RADAR logic) is introduced to score the interviews and documents.

Findings

Each element of HR PST consists of ten maturity levels. The results of the assessment showed that the overall average of the organisation’s HRM processes maturity is at level 2. The process of data management and HR systems with a score of five received the highest score, and the organisational capability development, talent management and rewards and recognition processes with a score of 1 received the lowest score.

Practical implications

These findings enable management and HR management to measure the quality of HR processes and help them to prioritise development actions.

Originality/value

The existing literature does not present empirical research in the field of the maturity of HRM. Also, the analysis method used in this study will help organisations to perform self-assessment and determine the maturity of their processes.

Details

Business Process Management Journal, vol. 24 no. 3
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 16 December 2022

Fatemeh Mozaffari, Marzieh Rahimi, Hamidreza Yazdani and Babak Sohrabi

This research intends to develop a model for predicting employees at a high-risk attrition and identify the most important factors affecting them.

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Abstract

Purpose

This research intends to develop a model for predicting employees at a high-risk attrition and identify the most important factors affecting them.

Design/methodology/approach

In this study, using the triangulation technique of a mixed research method, the employee attrition problem is investigated by identifying its affecting factors. For that matter, data related to the human resources department of a pharmaceutical company in Iran are used. And to achieve the intended goal, advanced data mining algorithms and interviews with human resource managers are applied.

Findings

A model for predicting employees at a high-risk attrition is presented based on the gradient boosting machine algorithm with 89% accuracy. The use of the mixed research approach shows that qualitative and quantitative methods can be more effective in identifying the factors affecting employee churn or loss of staff. The results also contain a new situation arising out of the COVID-19 pandemic and remote working scenarios having impact on employee attrition. Finally, human resource policies are presented based on variables related to each of the identified factors.

Originality/value

The novel contributions of this study include real data related to a leading pharmaceutical company as well as a combination of two quantitative and qualitative methods. The hybrid approach can identify the reasons for attrition and, consequently, retention policies to benefit from the advantage of both approaches. Data mining can be useful to identify the factors, which are usually not mentioned in termination interviews, such as direct managers. On the other hand, the results obtained from termination interviews can also include features that the authors cannot identify through data mining, which are specifically related to the characteristics of the pharmaceutical industry such as building a more professional career path. From a practical perspective, since this company specializes in pharmaceutical marketing in a new way and is primarily comprised graduates, it is important to note that the churn of specialized people disperses organizational and technological know-how. On the other hand, the pharmacist community in Iran is small, and their attrition might adversely affect not only the reputation of an organization but the employer's brand as well. So, this research would help other similar firms in retaining their valuable human capital.

Details

Benchmarking: An International Journal, vol. 30 no. 10
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 2 November 2012

Esmaei Shaabani, Heidar Ahmadi and HamidReza Yazdani

The purpose of this paper is to evaluate the effects of infrastructure and strategy of knowledge management on acquisition of core competencies through knowledge management…

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Abstract

Purpose

The purpose of this paper is to evaluate the effects of infrastructure and strategy of knowledge management on acquisition of core competencies through knowledge management process in the Iranian automotive industry.

Design/methodology/approach

For collecting primary data a questionnaire was distributed among 1,100 experts in ten companies of the Iranian automotive industry. Then, structural equation modeling was used to measure the relationship among elements of knowledge management and core competencies.

Findings

Findings indicate that knowledge management strategy is directly related to core competencies and there is no significant relationship between knowledge management infrastructure and core competencies. Nevertheless, knowledge management process as a mediator variable affects the relationship between strategy and infrastructure of knowledge management and core competencies indirectly.

Research limitations/implications:

The paper is limited to the Iranian automotive industry. Hence, future studies of the relationship among knowledge management elements and core competencies should be conducted in different countries and industries.

Originality/value

Findings of this research will increase the practical information about a relatively unexplored relationship among strategy and capabilities of knowledge management and core competencies. These findings are valuable for both researchers and managers.

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Article
Publication date: 18 May 2012

SeyedReza SeyedJavadin, Hamzeh Rayej, Hamidreza Yazdani, Mehrdad Estiri and Seyed Ali Aghamiri

The purpose of this paper is to investigate the effects of internal marketing on service quality and the mediating role of OCB in their relationship.

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Abstract

Purpose

The purpose of this paper is to investigate the effects of internal marketing on service quality and the mediating role of OCB in their relationship.

Design/methodology/approach

A total of 162 random samples of the customers and employees of the Greater Tehran Gas Company were taken. The applied research methodology is based on survey design techniques, specifically structural equations modelling. To test the model questionnaire was designed, applied and then analyzed.

Findings

Findings clearly demonstrate that internal marketing actions can have a direct, meaningful and positive effect on organizational citizenship behaviours. Furthermore, the conceptual model shows that organizational citizenship behaviours act as a mediator between internal marketing and service quality.

Research limitations/implications

The present study does have a number of methodological limitations that suggest areas for future research. First, the sample was from a public company, and this unique setting may limit the external validity of the findings. Second, the country in which the authors tested the hypothesis is an Islamic country with different cultural values from western countries and this fact might limit the generalization of the findings. But the authors believe that the proposed model and results of this research can aid service organization to offer better service quality to both their internal and external customers.

Originality/value

The paper may be of high value to researchers and managers in Marketing and Human Resource Management scopes. Results of this research have valuable guideline that can have tangible outcome for organization.

Details

International Journal of Quality & Reliability Management, vol. 29 no. 5
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 22 November 2011

Mehrdad Estiri, Farshid Hosseini, Hamidreza Yazdani and Hooman Javidan Nejad

The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran.

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Abstract

Purpose

The purpose of this paper is to clarify and extend the conceptualization and measurement of customer satisfaction in the Islamic banking sector in Iran.

Design/methodology/approach

The authors perform a review of the set of attributes which are capable of being incorporated in the measure of customer satisfaction for Islamic banks. Later, the possibility is posed of grouping these attributes into dimensions of quality, proceeding to value various alternative structures by means of confirmatory factor analysis methodology and testing their reliability and validity.

Findings

The findings from this study reveal that service quality in Iranian banking adopting the commercial format of Islamic services has a two‐factor structure: Value proposition quality and Service delivery quality.

Originality/value

The paper contributes to the literature on Islamic Banking in a Middle Eastern economy.

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 4 no. 4
Type: Research Article
ISSN: 1753-8394

Keywords

Available. Content available
Article
Publication date: 22 November 2011

M. Kabir Hassan

674

Abstract

Details

International Journal of Islamic and Middle Eastern Finance and Management, vol. 4 no. 4
Type: Research Article
ISSN: 1753-8394

Available. Open Access. Open Access
Article
Publication date: 19 July 2022

Mehrgan Malekpour, Morteza Yazdani and Hamidreza Rezvani

This research aims to investigate intrinsic and extrinsic product attributes as well as the relationship between these features and customer satisfaction by confirming the…

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Abstract

Purpose

This research aims to investigate intrinsic and extrinsic product attributes as well as the relationship between these features and customer satisfaction by confirming the moderating role of competitive intensity.

Design/methodology/approach

The study is conceptual and exploratory in nature, drawing on current literature and real-time experience with conceptual framework development. The information was gathered by the face-to-face survey conducted with a sample of products, specialists and customers of the Iranian food industry. A total of 19 Kalleh products and 17 industry experts were selected to identify intrinsic and extrinsic product attributes as well as competition intensity for every product. For investigating the relationship between product attributes and customer satisfaction, 342 customers' viewpoints were received and analyzed.

Findings

The results show that the nature of competition moderates the effects of interaction between product attributes and customer satisfaction. The major findings of this research include (1) when competitive intensity is low, appropriate focus on intrinsic attributes can create better customer satisfaction; (2) When a competitive level is low, better focus on appropriate external attributes can lead to customer satisfaction; and (3) When competitive intensity is high, offering proper external attributes would lead to customer satisfaction if intrinsic attributes are already offered with high quality; (4) When competitive intensity is high and a firm is focusing more on intrinsic attributes, the lack of proper intrinsic attributes can negatively affect repurchase intentions.

Originality/value

The findings of this study can be used as a reference for food companies developing new products in various competitive environments and making the decision whether to focus on intrinsic or extrinsic attributes.

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Article
Publication date: 7 March 2016

Mahmoud Yazdani, Hamidreza Paseh and Mostafa Sharifzadeh

– The purpose of this paper is to find a convenient contact detection algorithm in order to apply in distinct element simulation.

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Abstract

Purpose

The purpose of this paper is to find a convenient contact detection algorithm in order to apply in distinct element simulation.

Design/methodology/approach

Taking the most computation effort, the performance of the contact detection algorithm highly affects the running time. The algorithms investigated in this study consist of Incremental Sort-and-Update (ISU) and Double-Ended Spatial Sorting (DESS). These algorithms are based on bounding boxes, which makes the algorithm independent of blocks shapes. ISU and DESS algorithms contain sorting and updating phases. To compare the algorithms, they were implemented in identical examples of rock engineering problems with varying parameters.

Findings

The results show that the ISU algorithm gives lower running time and shows better performance when blocks are unevenly distributed in both axes. The conventional ISU merges the sorting and updating phases in its naïve implementation. In this paper, a new computational technique is proposed based on parallelization in order to effectively improve the ISU algorithm and decrease the running time of numerical analysis in large-scale rock mass projects.

Originality/value

In this approach, the sorting and updating phases are separated by minor changes in the algorithm. This tends to a minimal overhead of running time and a little extra memory usage and then the parallelization of phases can be applied. On the other hand, the time consumed by the updating phase of ISU algorithm is about 30 percent of the total time, which makes the parallelization justifiable. Here, according to the results for the large-scale problems, this improved technique can increase the performance of the ISU algorithm up to 20 percent.

Details

Engineering Computations, vol. 33 no. 1
Type: Research Article
ISSN: 0264-4401

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Article
Publication date: 17 October 2018

Ali Ebrahimi and Hamidreza Banaeifard

The purpose of this paper is to evaluate the influence of internal and external factors of SNOWA Corporation on its marketing strategic planning. Is there a relationship between…

2101

Abstract

Purpose

The purpose of this paper is to evaluate the influence of internal and external factors of SNOWA Corporation on its marketing strategic planning. Is there a relationship between internal and external factors and strategic marketing planning? How severe is this relationship?

Design/methodology/approach

The present study is an applied research using a descriptive-analytic method. The statistical sample of this research includes 300 personnel of SNOWA Corporation. Data were collected applying a standard questionnaire in a five-point Likert scale. Content validity ratio and content validity index were used to evaluate the content validity of the questionnaire, and a Cronbach’s alpha test was applied to assess its reliability. SPSS Software (factor analysis) and Amos Software (structural equation modeling) were applied to analyze the collected data. Results of this research show that internal and external factors influence the development of its marketing strategic planning.

Findings

Results of this research show that internal and external factors influence the development of SNOWA marketing strategic planning. Another result of this study is that the severity of the relationship between the independent and dependent variables varies from the viewpoint of the employees of different departments.

Practical implications

The study will help managers deal with environmental opportunities effectively while formulating corporation strategies. In addition, findings reveal that having vision and mission help managers find a clear way to reach the goals.

Originality value

This is one of a few papers to provide empirical evidence of the influence of internal and external factors of SNOWA Corporation on its marketing strategic planning. Identification of the external-internal factors used in formulating marketing strategic planning may prove useful for other researchers working in this under-researched area.

Details

Journal of Business & Industrial Marketing, vol. 33 no. 8
Type: Research Article
ISSN: 0885-8624

Keywords

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Article
Publication date: 8 January 2021

Milad Alipour-Bashary, Mehdi Ravanshadnia, Hamidreza Abbasianjahromi and Ehsan Asnaashari

Demolition is a high-risk operation in construction projects that may lead to serious accidents. Risk assessment is a fundamental step in managing demolition risk and preventing…

341

Abstract

Purpose

Demolition is a high-risk operation in construction projects that may lead to serious accidents. Risk assessment is a fundamental step in managing demolition risk and preventing casualties and financial losses. The present study aims to provide a framework to identify, analyse and evaluate the risks in building demolition operations.

Design/methodology/approach

According to previous studies and the use of expert knowledge, 10 possible risks of the building demolition operation were identified. Subsequently, these risks were assessed using a combination of fuzzy logic with fault tree analysis (FTA), criteria importance through inter-criteria correlation (CRITIC) and technique for order preference by similarity to ideal solution (TOPSIS). Then, the risks were classified with the help of a risk decision matrix (RDM), and appropriate treatment strategies were presented according to the level of importance of each risk.

Findings

Considering the obtained magnitude for each risk and its rating, building collapse and noise pollution were identified as the most and least significant risks, respectively. The results of this study were in good agreement with the data provided by the Iranian Ministry of Cooperatives, Labour and Social Welfare, as well as obtained results of the previous studies on demolition.

Originality/value

This paper provides a novel framework for assessing the risks in building demolition operations. The findings of this study help demolition project managers to manage the risks in their projects properly.

Details

International Journal of Building Pathology and Adaptation, vol. 40 no. 1
Type: Research Article
ISSN: 2398-4708

Keywords

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