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The study aims to use DfX to develop a comprehensive database of smart and resilient indicators that assists city administrators and authorities alike. The Smart and Resilient Cities Indicators Bank (SRCIB) will identify the level of smart and resilience determinants that will simultaneously provide ways to improve the city's infrastructure to meet smart and resilient objectives.

Design of excellence (DfX) is adopted in dissecting from four best indicators of established systems, and a database of indicators is developed and specified in diverse ways. A new indicator system is then created for smart and resilient cities.

The proposed indicator bank consists of four layers consisting of dimension, sub-dimension, key issues and the number of indicators resulting from four different indicator systems that the study have analysed.

The proposed indicator bank is an exploratory approach that needs to be tested in a real scenario because the urban systems are complex inter-related systems with too many variables that may influence actual outcomes. Thus, the proposed indicators bank does not attempt to quantify or solve related urban issues commonly address in smart and resilient city concepts but more to enhance the management of attaining towards smart and resilient specifications.

The proposed indicator bank is an exploratory approach that needs to be tested in a real scenario because the urban systems are complex inter-related systems with too many variables that may influence actual outcomes. Thus, the proposed indicators bank does not attempt to quantify or solve related urban issues commonly address smart and resilient city concepts but more to enhance the management of attaining smart and resilient specifications.

The study builds a robust guide for assessing smart and resilient cities that is yet a widely accessible assessment framework. The proposed SRCIB allows local authorities and relevant stakeholders of typical cities to better manage its urban agenda towards smart and resilient city objectives when specific indicators are defined. Besides, a smart city can become resilient; likewise, a resilient city can become smart as the SRCIB is comprehensive.

This paper aims to develop a framework that could establish and further the terminology of smart city/resilient city discourse in that resilience could support urban “smartness”, a term that is widely argued being not easily measured nor quantifiably assessed.

The qualitative approach was employed, and based on selected keywords, a systematic literature review was carried out to understand the main themes within the smart city and resilient city concepts databases. Upon screening, 86 papers were used and synthesised through the meta-synthesis method using both synthesis approach, meta-aggregation and meta-ethnography that systematically identifies both properties and characteristics, to build an innovative framework as an indicator-based smart/resilience quantification model.

Two novel frameworks are proposed, smart resilient city (SRC) and resilient smart city (RSC), as guidelines regulatory that establish a city's smartness and resilience.

The quantitative research phase is not provided as the framework builds on the exploratory approach in which the model is proposed through the postulation of data definitions.

Although the study's scope was limited to the city, proposed frameworks may be interpreted for other contexts that deal with the topic of resilience and smart.

The established framework proposal would encourage further exploration in context, serving as an inspiration for other scholars, decision-makers, as well as municipalities to keep strengthening smart city through resilience factors.

This paper aims to examine small- and medium-sized enterprises’ (SMEs) strategic capabilities in terms of their marketing and management capabilities, their sources of environmental uncertainty and their organizational capabilities. Additionally, to what extent the effect differs across two sectors (manufacturing and service).

Partial least squares structural equation modeling was used to conduct multigroup analysis for the two sectors. Data was collected from a sample of 315 Omani SMEs, 166 from manufacturing and 149 from services.

The results show that strategic capabilities have a significant positive effect on customer satisfaction. However, the effect differs between manufacturing and service SMEs; the effect is greater in service than in manufacturing SMEs. Furthermore, the effect of organizational capabilities on customer satisfaction was found to be positive. However, the effect is higher in manufacturing as the difference is statistically significant.

Due to the growing importance of the service and manufacturing SMEs in developing countries and their considerable involvement in economic development, it is important to understand the characteristics of the strategic capabilities in both sectors. Thus, according to the authors’ knowledge, this paper is one of the first to propose a comprehensive framework that measures collectively the direct impact of strategic capabilities, organizational capabilities and environmental uncertainties on SMEs customer satisfaction and effectiveness.

The purpose of this study is to examine the factors that influence the consumer intention to adopt Islamic banking.

The study extends the theory of reasoned action (TRA) by incorporating additional variables such as government support, perceived risk, perceived image, religiosity and culture. A research instrument adapted from previous studies is administered online on a sample of 310 respondents. The data collected are subjected to exploratory factor analysis followed by structural equation modeling using SPSS and analysis of a moment structures (22.0 Version).

The results of the study reveal that consumer intention to use Islamic banking is collectively determined by attitude, religiosity, culture, government support and perceived risk. It reflects that attitude and religiosity are the major predictors of a consumer’s intention followed by government support. Furthermore, results indicate that a consumer’s attitude toward Islamic banking is determined by social influence, government support, religiosity and perceived risk. Also, it is found that culture and perceived image have no significant effect on a consumer’s attitude toward adoption of Islamic banking. Further, the results indicate that attitude mediates the effect of religiosity, perceived risk, government support and culture on a consumer’s intention to use Islamic banking.

The success of Islamic banking ultimately depends on consumer readiness and adoption of it. This study provides significant insights into various aspects of consumer attitude and intention toward Islamic banking adoption. The results provide vital inputs to policymakers and practitioners in offering and promoting Islamic banking. Also, the knowledge and understanding of key consumer specific factors can be used by banks in framing strategies for positioning and targeting Islamic banking products. The study is subjected to certain limitations such as – the study accounts only for limited factors and does not provide for factors such as pricing, behavioral control and Islamicity of the product. Second, this study is limited to the geographic area of Kashmir. Third, the study design is cross-sectional is nature.

Essentially, this study is a pioneering effort in applying an integrated TRA model to determine consumer intention to use Islamic banking in Kashmir. Furthermore, the current study examines the relationship between additional variables simultaneously within the framework of TRA. The study also explores the effect of religiosity and culture on consumer’s attitude and intention, which has remained largely unexplored in the context of Islamic banking.