Paul Gill, Zoe Marchment, Sanaz Zolghadriha, Nadine Salman, Bettina Rottweiler, Caitlin Clemmow and Isabelle Van Der Vegt
Purpose – This chapter provides a roadmap for future research and evaluation on violent extremist risk analysis.Methodology/Approach – The authors synthesize the lessons learned…
Abstract
Purpose – This chapter provides a roadmap for future research and evaluation on violent extremist risk analysis.
Methodology/Approach – The authors synthesize the lessons learned from process evaluations of general violence risk assessment, bias research, survey designs, linguistic analyses, and spatial analyses, and apply them to the problem of violent extremist risk assessment and management.
Findings – The next generation of violent extremist risk assessment research will necessitate a focus upon process, barriers to effective implementation and taking the human element of decision-making into account. Furthermore, the development of putative risk factors for violent extremist attitudes and behaviors necessitates a movement toward more survey-based research designs. Future risk assessment processes may additionally take language and spatial components into account for a more holistic understanding.
Originality/Value – Based on existing literature, there is a paucity of research conducting process evaluations, survey designs, linguistic analyses, and spatial analyses in this area. The authors provide several roadmaps, assessments of respective strengths and weaknesses, and highlight some initial promising results.
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In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of…
Abstract
In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.
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Larry E. Pate and Kendrith M. Rowland
In a recent issue of the Journal of Applied Behavioral Science, Blake strongly criticised an article on organisational change by Blumberg and Wiener for the authors' failure…
Abstract
In a recent issue of the Journal of Applied Behavioral Science, Blake strongly criticised an article on organisational change by Blumberg and Wiener for the authors' failure thoroughly to review the literature and for missing important material relevant to their study. In response, Blumberg simply stated that they were not aware of the material, because it had appeared in a relatively obscure journal. Indeed, a later writer (Zurcher) criticised one of Blake's papers on the same grounds, and then suggested that an event such as this might easily happen to any of us. Despite their apparent conflict, each of these individuals did agree, of course, that a thorough review of the literature on any given topic is necessary to good research and reporting. Our purpose here is not to pour salt on wounds, but rather to illustrate our raison d'être for presenting the material below.
H.S. Gill, M.J. Pedler and J.D. Shipton
As managements increasingly apply behavioural science findings in the development of their organizations, the opportunities grow for organization development techniques to be…
Abstract
As managements increasingly apply behavioural science findings in the development of their organizations, the opportunities grow for organization development techniques to be introduced in the field of industrial relations. In discussing themes for student projects and staff seminars during the Autumn of 1973, we thought that this would be an interesting area to consider. Because there is relatively little written about organization development and industrial relations we felt that there was a need to undertake some research in the area. As a starting point, we chose to look at union attitudes to organization development, and this article describes the investigation we carried out and discusses some implications which seem to arise from our findings.
Academics in industrial relations have for many years been attempting to define their field of study. Recently, we were asked, by a client interested in training, to find out how…
Abstract
Academics in industrial relations have for many years been attempting to define their field of study. Recently, we were asked, by a client interested in training, to find out how practitioners (managers and shop stewards) would react to a systems model of industrial relations. Their responses are reported here and suggest an approach to industrial relations training which may be helpful in clarifying, improving and changing practice.
Many academics in the area of personnel management and industrial relations tend to take the problems that they are dealing with as given. This may not be too much of a problem…
Abstract
Many academics in the area of personnel management and industrial relations tend to take the problems that they are dealing with as given. This may not be too much of a problem when highly trained and perhaps overtly scholastic academics and their associates (eg econometricians and manpower planners) are currently providing the dominant framework in which many of these problems are to be tackled. But what is alarming is the increasing tendency to begin with the solution to the problem and then proceed to justify this as the answer to the problem with little or no analysis of its nature.
In an earlier paper in this Journal the present writer outlined some of the interpersonal factors likely to affect staff specialists' credibility with their clients. These…
Abstract
In an earlier paper in this Journal the present writer outlined some of the interpersonal factors likely to affect staff specialists' credibility with their clients. These included the specialist's diagnostic ability, his skill in forming multiplex relationships with his clients, the ease with which he coped with the stresses in his role and his facility as a diagnostician and actor in the political arena surrounding any changes he may be recommending. This paper seeks to develop aspects of the political context of the specialist's (or internal consultant's) work by focusing on some of the strategic factors which affect the long term viability of specialist units. A framework is provided which described some of the evolutionary phases specialist groups might go through and practical implications are drawn from this phase model about strategic aspects of the management of specialist activity.
This monograph seeks to supply a contribution to the debate on the major formative factors which have led to current perceptions of the roles which either should be, or are…
Abstract
This monograph seeks to supply a contribution to the debate on the major formative factors which have led to current perceptions of the roles which either should be, or are, undertaken by industrial training officers. Any attempt to ascertain these developmental paths must be limited by the relative importance which the interpreter gives to writings and events. To this extent it must be a subjective and selective viewpoint. Whatever our perspective, there is one undoubted fact: there has been a considerable increase in the number of industrial training officers over the last 20 years — and a corresponding increase in training activities. This increase has been more than matched with an outpouring of literature on training and, to a much lesser extent, research into training themes.
Yung-Kuei Huang, Ning-Kuang Chuang and Linchi Kwok
Guided by the social exchange theory, this study aims to examine the mediating relationship among trust in employee, felt trust, and trust in supervisor, and these trust-related…
Abstract
Purpose
Guided by the social exchange theory, this study aims to examine the mediating relationship among trust in employee, felt trust, and trust in supervisor, and these trust-related factors’ direct and indirect effects on frontline hotel employees’ customer-focused voice and silence.
Design/methodology/approach
Survey questionnaires were distributed to collect 307 valid paired supervisor–employee responses from 32 hotels in Taiwan. Structured equation modeling was used to test the hypotheses.
Findings
First, treating trust-related variables as two-dimensional constructs (reliance and disclosure), the results confirmed that reliance-based trust in employee increases trust in supervisor through felt trust. Second, supervisor trust in employee was generally stronger than employee felt trust. Third, while felt reliance and disclosure-based trust in supervisor were found to promote customer-focused voice and discourage silence, such opposite effects on voice and silence were not observed for reliance-based trust in employee, felt disclosure and reliance-based trust in supervisor. Fourth, indirect effects of trust in employee and felt trust on voice and silence through trust in supervisor received partial support.
Practical implications
This study provides business insights into managing frontline hotel employees’ voice/silence behaviors through trusting relationships.
Originality/value
This study verified employee felt trust as a mediating mechanism in their trusting relationships with supervisors as well as supervisors’ roles in initiating trust in vertical dyads. Using a two-dimensional trust measure, our analysis illustrated the differential effects of trust-related variables on customer-focused voice and silence, shedding light on the double-edged effects of felt trust and trust in supervisor as well as the conceptual distinction between voice and silence.