P. Lehoux, R. Pineault, L. Richard, J. St‐Arnaud, S. Law and H. Rosendal
This study examined the provision of high‐tech home care by Quebec primary care organizations (CLSCs). Four technologies were selected: IV antibiotic therapy, oxygen therapy…
Abstract
This study examined the provision of high‐tech home care by Quebec primary care organizations (CLSCs). Four technologies were selected: IV antibiotic therapy, oxygen therapy, parenteral nutrition, and peritoneal dialysis. A postal survey was sent to all CLSCs and a response rate of 69 percent was obtained; 57 percent of CLSCs have been involved in the provision of services related to three of the high‐tech interventions. The most frequently used sources of information are written material provided by manufacturers or by hospitals. CLSCs relied heavily on peer‐to‐peer training and training provided by manufacturers and hospitals. Formal agreements with hospitals regarding patient flow management were established; aspects related to the “content” of care were much less formalized. CLSCs have integrated high‐tech home care to a substantial extent. Our findings raise quality‐of‐care issues. The interface with hospitals needs to be reinforced and emphasis given to the appropriate use of technology.
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Ruth Vogel, Gerrie Bours, Petra Erkens, Silke Metzelthin, Sandra Zwakhalen and Erik van Rossum
This study aims to provide a detailed description of the nurses in the lead (NitL) programme for empowering community nurse leadership in implementing evidence.
Abstract
Purpose
This study aims to provide a detailed description of the nurses in the lead (NitL) programme for empowering community nurse leadership in implementing evidence.
Design/methodology/approach
The NitL programme is described using the template for intervention description and replication-checklist.
Findings
The NitL programme consists of two components. The first component is a systematic approach with implementation steps and tools to empower community nurses in implementing evidence targeted at encouraging functional activities of older adults offered via a Web-based eLearning programme. The second component is training to empower community nurses in enabling team members to change their practice, which focussed on motivational interviewing, influencing behaviour, dealing with resistance to change and coaching delivered as a combination of group training in practice and background theory via a web-based eLearning programme.
Research limitations/implications
Further research is needed to evaluate the feasibility and effects of the NitL programme.
Practical implications
The NitL programme has been developed in cooperation with community nurses to meet their needs in practice and has the potential to develop leadership for the core tasks of community nurses.
Originality/value
The NitL programme has been developed to empower the leadership of community nurses in implementing evidence targeted at encouraging functional activities of older adults. The leadership role of community nurses is key for delivering high-quality care and implementing evidence within the community care setting for encouraging functional activities of older adults to preserve their independence.
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Bert Meijboom, Saskia Schmidt‐Bakx and Gert Westert
The purpose of the present paper is to discuss organisational problems that occur in situations that are complex because the treatment of patients requires input from multiple…
Abstract
Purpose
The purpose of the present paper is to discuss organisational problems that occur in situations that are complex because the treatment of patients requires input from multiple health care providers, and to argue conceptually how to resolve these problems by using SCM practices.
Design/methodology/approach
First SCM, being related to settings where several companies contribute to the production of one particular product, will be discussed in general. Since patient care is about service provision, the next to be examined will be service supply chains. Subsequently, major challenges in patient‐oriented care provision follow in settings where several health care providers are involved, based on which opportunities for applying SCM in patient care will be presented.
Findings
Based on literature addressing country comparisons of patient experiences, four major problem categories are distinguished: communication, patient safety, waiting times, and integration. Although problems also occur within organisational boundaries, the steps from one provider to the next generally represent the weakest spots in a system of health care providers. By applying insights from SCM, these problems can be tackled.
Practical implications
Problems with communication and integration might well benefit from the nomination of care coordinators. Information gathering and processing, i.e. both the availability of medical records of individual patients and information on provider performance, has to be improved. Breaking down functional barriers between care “silos”, within health care providers as well as inter‐organisationally, is a necessary condition for enhanced patient‐centred integration. Policy should also stimulate the provision of more coordinated services, for example, through integral cost prices for separate diseases (“case‐mixed accounting”).
Originality/value
This paper contributes to the emerging literature on using industrial processes or applying business concepts in health care. More specifically, insights from SCM are presented that contribute to patient‐oriented integration in situations where patients' needs cannot be fulfilled by one single (type of) institute. A supply chain perspective on patient care, combined with cross‐functional and cross‐organisational teams, continuous integration practices, lead time control, and appropriate information technology, shows to be promising.
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Svein Ole Borgen and Bernt Aarset
The purpose of this paper is to investigate the impact of biotechnological inventions and innovations on the organization of the burgeoning Atlantic salmon farming industry.
Abstract
Purpose
The purpose of this paper is to investigate the impact of biotechnological inventions and innovations on the organization of the burgeoning Atlantic salmon farming industry.
Design/methodology/approach
The authors study how novel biotechnological inventions are utilized within Atlantic salmon aquaculture. The authors compare the findings with the historical development path of invention and innovation in the plant sector, and explore parallels and dissimilarities between the plant breeding sector and Atlantic salmon aquaculture.
Findings
The innovation capacity within Atlantic salmon aquaculture is distinct from the plant sector, but nonetheless likely to become equifinal. Similar to plants, the female fecundity of salmon is high. Hybridization, which is an effective mechanism for protection of investments in high fecundity organisms, is less effective in salmon farming because the genetic variability is higher in salmon. Hybridization provides plant breeders with significant power over grow-out farmers. The development path in Atlantic salmon sector is distinctively dissimilar from plants, but salmon farmers nonetheless appear to move toward the structural configurations that are parallel to the plant sector. The significance of new breeding technologies in Atlantic salmon farming ascends, and will play an increasingly important role in the further development of this industry.
Research limitations/implications
The study contributes to the prevailing knowledge of how inventions and innovations influence the future development of the Atlantic salmon industry.
Originality/value
Biotechnological inventions are evolving within aquaculture. So far, the implications of novel biotechnological possibilities for the Atlantic salmon sector have been underanalyzed. The paper explores these implications from the perspective of political economy.
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Auxane Boch and Bethany Rhea Thomas
Social robotics is a rapidly growing application of artificial intelligence (AI) in society, encompassing an expanding range of applications. This paper aims to contribute to the…
Abstract
Purpose
Social robotics is a rapidly growing application of artificial intelligence (AI) in society, encompassing an expanding range of applications. This paper aims to contribute to the ongoing integration of psychology into social robotics ethics by reviewing current theories and empirical findings related to human–robot interaction (HRI) and addressing critical points of contention within the ethics discourse.
Design/methodology/approach
The authors will explore the factors influencing the acceptance of social robots, explore the development of relationships between humans and robots and delve into three prominent controversies: deception, dehumanisation and violence.
Findings
The authors first propose design factors allowing for a positive interaction with the robot, and further discuss precise dimensions to evaluate when designing a social robot to ensure ethical design technology, building on the four ethical principles for trustworthy AI. The final section of this paper will outline and offer explicit recommendations for future research endeavours.
Originality/value
This paper provides originality and value to the field of social robotics ethics by integrating psychology into the ethical discourse and offering a comprehensive understanding of HRI. It introduces three ethical dimensions and provides recommendations for implementing them, contributing to the development of ethical design in social robots and trustworthy AI.
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Outdoor signage, a key aspect of store atmospherics which influence consumer perceptions and behaviour, is largely overlooked in research on restaurants. Studies show that food…
Abstract
Purpose
Outdoor signage, a key aspect of store atmospherics which influence consumer perceptions and behaviour, is largely overlooked in research on restaurants. Studies show that food perceptions relate positively to restaurant choice, but how outdoor signage influences these perceptions is unclear. Hence, the study aims to investigate the effect of signage colour and restaurant name on consumers' attitudes and purchase intentions.
Design/methodology/approach
This study uses a two (signage colour: blue-white vs. red-yellow) by two (restaurant name: typical vs. atypical) experimental design to investigate the impact of two key elements of corporate visual identity – logo colour and corporate name – on consumers’ attitudes (perceptions of food tastiness and healthiness) and purchase intentions. Two-way analysis of covariance, confirmatory factor analysis and PROCESS are used for data analysis.
Findings
There is a main effect of signage colour on consumers’ perceptions of food healthiness and purchase intentions, and restaurant name significantly affects consumers’ purchase intentions. In addition, there is an interaction effect of signage colour and restaurant name on food healthiness and purchase intentions, and food tastiness and healthiness are associated with purchase intentions.
Practical implications
A key managerial insight emerging from this study is that restaurants’ outdoor signage may be manipulated by restaurateurs to enhance consumers’ perceptions of food healthiness and tastiness, as well purchase intentions.
Originality/value
This study adopts a new angle on corporate visual identity and links existing theories with research on restaurant atmospherics, to explore how brands employing national identity symbols leverages consumers’ prior knowledge to enhance the influence of outdoor signage on their food perceptions and purchase intentions.
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M A Shariful Amin, Vess L. Johnson, Victor Prybutok and Chang E. Koh
The purpose of this research is to propose and empirically validate a theoretical framework to investigate the willingness of the elderly to disclose personal health information…
Abstract
Purpose
The purpose of this research is to propose and empirically validate a theoretical framework to investigate the willingness of the elderly to disclose personal health information (PHI) to improve the operational efficiency of AI-integrated caregiver robots.
Design/methodology/approach
Drawing upon Privacy Calculus Theory (PCT) and the Technology Acceptance Model (TAM), 274 usable responses were collected through an online survey.
Findings
Empirical results reveal that trust, privacy concerns, and social isolation have a direct impact on the willingness to disclose PHI. Perceived ease of use (PEOU), perceived usefulness (PU), social isolation, and recognized benefits significantly influence user trust. Conversely, elderly individuals with pronounced privacy concerns are less inclined to disclose PHI when using AI-enabled caregiver robots.
Practical implications
Given the pressing need for AI-enabled caregiver robots due to the aging population and a decrease in professional human caregivers, understanding factors that influence the elderly's disclosure of PHI can guide design considerations and policymaking.
Originality/value
Considering the increased demand for accurate and comprehensive elder services, this is the first time that information disclosure and AI-enabled caregiver robot technologies have been combined in the field of healthcare management. This study bridges the gap between the necessity for technological improvement in caregiver robots and the importance of transparent operational information by disclosing the elderly's willingness to share PHI.
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Suchada Vichitvanichphong, Amir Talaei-Khoei, Don Kerr and Amir Hossein Ghapanchi
One may categorize assistive technologies for aged care into two types, namely, supportive (helping the elderly with their everyday activities) and empowering (obtaining physical…
Abstract
Purpose
One may categorize assistive technologies for aged care into two types, namely, supportive (helping the elderly with their everyday activities) and empowering (obtaining physical or educational training to help seniors to maintain their capabilities). This paper looks at the impact of this perspective in the adoption of technologies that are used to aid already declined functions in comparison with technologies that are used to empower an elderly person’s capabilities. The purpose of this paper is to extract the factors that influence adoption of assistive technologies among seniors and the theories used in this context.
Design/methodology/approach
A systematic literature review was conducted on relevant peer reviewed papers. A preliminary exploratory search was conducted to identify keywords and online databases for the search. A total of 104 papers published since 2000 were analyzed after title, abstract and full text filtering.
Findings
The study summarizes and categorizes the factors impacting the adoption of assistive technologies among seniors. The paper analyses the theoretical support utilized by literature and maps the empirical evidence for supportive and empowering technologies.
Research limitations/implications
This research like any other literature review is limited to the search keys. However, the keys have brought to this work from a preliminary search.
Practical implications
The work informs nursing professionals on the process to adopt technologies among seniors. The paper also helps technology developers to design technological products that are easier to adopt for older adults.
Originality/value
It was found that existing adoption theories are able to handle supportive technology adoption mainly because of the direct link between usage and improved functionalities. However due to the indirect effect of empowering technologies, elderlies lag in benefit realization for empowering technologies. This opens avenues of research and requires future work and utilization of new theoretical approaches in this area. The paper indicates propositions, claims and suggested questions for future research in both supportive and empowering technologies.
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Martina Čaić, Gaby Odekerken-Schröder and Dominik Mahr
The purpose of this paper is to investigate the potential roles for service robots (i.e. socially assistive robots) in value networks of elderly care. Taking an elderly person’s…
Abstract
Purpose
The purpose of this paper is to investigate the potential roles for service robots (i.e. socially assistive robots) in value networks of elderly care. Taking an elderly person’s perspective, it defines robot roles according to their value co-creating/destroying potential for the elderly user (i.e. focal actor), while acknowledging consequences for a network of users around the elderly (i.e. network actors).
Design/methodology/approach
This qualitative, interpretative study employs in-depth phenomenographic interviews, supported by generative cards activities (i.e. Contextual Value Network Mapping), to elicit an elderly person’s tacit knowledge and anticipate the effects of introducing an automated actor on institutionalized value co-creation practices.
Findings
The proposed typology identifies six roles of socially assistive robots in an elderly person’s value network (enabler, intruder, ally, replacement, extended self, and deactivator) and links them to three health-supporting functions by robots: safeguarding, social contact, and cognitive support.
Research limitations/implications
Elderly people have notable expectations about the inclusion of a socially assistive robot as a new actor in their value networks. The identified robot roles inform service scholars and managers about both the value co-destruction potential that needs to be avoided through careful designs and the value co-creation potential that should be leveraged.
Originality/value
Using network-conscious phenomenographic interviews before the introduction of a novel value proposition sheds new light on the shifting value co-creation interplay among value network actors (i.e. elderly people, formal and informal caregivers). The value co-creation/destruction potential of socially assistive robots and their corresponding roles in care-based value networks offer insights for the design of meaningful robotic technology and its introduction into the existing service networks.
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– The purpose of this paper is to examine various aspects related to inter-organizational cooperation and how this phenomenon can be applied to healthcare institutions.
Abstract
Purpose
The purpose of this paper is to examine various aspects related to inter-organizational cooperation and how this phenomenon can be applied to healthcare institutions.
Design/methodology/approach
To fulfil the aim, a qualitative investigation was adopted, focussing on the relationship between public hospital and a higher education institution in Portugal.
Practical implications
The study supports health managers and higher education leaders, and other stakeholders involved inter-organizational cooperation drawing up strategies and understanding inter-organizational cooperation’s impact at the regional level.
Originality/value
One contribution is to help fill a gap regarding the empirical research surrounding cooperation between organizations, especially in the health sector, where scientific studies are scarce. It also provides new insights by applying competence-based theory to analyze different approaches to hospital cooperation, which has received scant attention in the health sector.