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The aim of this paper is to scrutinize the accessibility and decay of web references (URLs) cited in five open access social sciences journals indexed by ISI.

After acquiring all the papers published by these journals during 2002‐2007, their web citations were extracted and analyzed from an accessibility point of view. Moreover, for initially missed citations complementary pathways such as using Internet Explorer and the Google search engine were employed.

The study revealed that at first check 73 per cent of URLs are accessible, while 27 per cent have disappeared. It is notable that the rate of accessibility increased to 89 per cent and the rate of decay decreased to 11 per cent after using complementary pathways. The “.net” domain, with an availability of 96 per cent (a decay of 4 per cent) has the greatest stability and persistence among all domains, while the most stable file format is PDF, with an availability of 93 per cent (a decay of 7 per cent).

Given the inevitable, destructive and progressing decay phenomenon in web citations, after estimating the extent of this decay for five journals using innovative and standard methods, this paper suggests recommendations for preventing it. The paper carries research value for web content providers, publishers, editors, authors and researchers.

The purpose of this paper is to present a new mathematical model for the unrelated parallel machine scheduling problem with aging effects and multi-maintenance activities.

The authors assume that each machine may be subject to several maintenance activities over the scheduling horizon and a machine turn into its initial condition after maintenance activity and the aging effects start anew. The objective is to minimize the weighted sum of early/tardy times of jobs and maintenance costs.

As this problem is proven to be non-deterministic polynomial-time hard (NP-hard), the authors employed imperialist competitive algorithm (ICA) and genetic algorithm (GA) as solution approaches, and the parameters of the proposed algorithms are calibrated by a novel parameter tuning tool called Artificial Neural Network (ANN). The computational results clarify that GA performs better than ICA in quality of solutions and computational time.

Predictive maintenance (PM) activities carry out the operations on machines and tools before the breakdown takes place and it helps to prevent failures before they happen.

This study aims to examine the association between nurses’ ageism and their knowledge about aging and socio-demographic and professional characteristics in recent international nursing research studies.

An extensive search of seven databases covering papers since 2000 was undertaken and Preferred Reporting Items for Systematic Reviews and Meta-Analyses guidelines were followed.

Ageism among nurses is still poorly understood. It is evident that ageism is associated with poor nurses’ level of knowledge about aging. A range of nurses’ demographical and professional characteristics have been examined as potential predictors of ageism, but they were inconsistent with positive, negative and neutral associations.

There is a lack of robustly designed studies investigating the association of nurses’ level of knowledge about aging and their socio-demographical and professional characteristics to ageism. Future descriptive-correlational and interventional studies are recommended to understand and target ageism in health-care settings.

The study aims to highlight and understand, and bring the human agency into the debate on the theory of normative control. While, the previous literature has highlighted the problem of the missing subject. However, the actual human agency in terms of agential properties has not been seriously addressed. This study is an attempt to overcome this problem of the missing subject.

A two-phase design inspired by retroductive inference was adopted for this study. In the first phase, abduction was used to explore the literature on normative control to highlight the forces of attraction, which may pull the employees to participate willingly within normative control systems. In the second phase, following retroductive inference, agential explanations of the forces of attraction identified in the first phase were explored by venturing into other related fields, e.g. psychology and sociology.

The study highlights four strategies used by organizations using normative control, i.e. comfort zoning, relational bonding, moral trapping and elitist appeal. These strategies rely on attractive forces. These forces of attraction pull employees to participate in the normative control system. The attractive element in the identified strategies is due to the fact that these strategies target specific agential properties, i.e. the need for comfort, sense of belonging, moral agency and pride. Overall, the findings suggest that individuals drive their concerns from culture but in relation to their capacity as needy beings for being enculturated.

Theoretically, this study adds conceptual strength to the explanations of normative control. It is suggested that neglect of human agency renders explanations conceptually weak. The study fills this gap in the research. Practically, this study would be beneficial for better design and implementation of normative control. Several studies have pointed out that normative control does not yield the intended results. Out of many reasons, a lack of understanding of human agency is a major cause of unsuccessful attempts to normatively control employees. This study provides some basis to understand the human subject for better design of soft systems of control.

To the best of the authors’ knowledge, this is the first research study that explores agential properties with reference to normative control systems. This study is important for researchers and practitioners.

Lignite coal-fired power plants are the main electricity generators in the province of Saskatchewan, Canada. Although burning lignite coal to generate power is economical, it produces significant greenhouse gases making it a big challenge to Canada’s international commitment on emission reduction. However, abundant agricultural crops and sawdust produced in Saskatchewan put the province in a good position to produce and use agri-pellets as an alternative fuel to generate electricity. This study aims to conduct an economic and environmental analysis of the replacement of lignite coal by agri-pellets as the fuel for Saskatchewan’s coal-fired power plants.

The study estimates the economic and environmental costs and benefits of two alternative fuels for power plants. The economic analysis is based on the pellet production and transportation costs from farms to production sites and from the production sites to power plants. In the production process, biomass precursors are densified with and without additives to produce fuel agri-pellets with appropriate mechanical durability and high heating value per volume unit. The environmental analysis involves estimation of greenhouse gas emissions and their social costs for lignite coal and different types of agri-pellets under different scenarios for pellet production and transportation.

The results show that although the total cost of electricity is lower for coal than agri-pellets, the gap shrinks when social costs and specifically a carbon price of $50/tonne are included in the model. The cost of electricity in lignite coal-fired power plants would also be on par with agri-pellets-fired power plants if the carbon price is between U$68 and $78 per tonne depending on the power plant locations. Therefore, a transition from coal to agri-pellet fuels is feasible if a high-enough price is assigned to carbon. The method and the results can be generalized to other places with similar conditions.

There are a few caveats in this study as follows. First, the fixed costs associated with the transformation of the existing coal-fired power plants to pellet-fired plants are not considered. Second, the technological progress in the transportation sector, which would favor the net benefits of using pellets versus coal, is not included in the analysis. Finally, the study does not address the possible political challenges facing the transition in the context of the Canadian federal system.

The study results indicate that the current carbon price of $50 per tonne is not sufficient to make the agri-pellets a feasible source of alternative energy in Saskatchewan. However, if carbon pricing continues to rise by $15 annually starting in 2022, as announced, a transition from coal to agri-pellets will be economically feasible.

Canada is committed to reduce its emission according to the Paris agreement, and therefore, needs to have a concrete policy to find alternative energy sources for its coal-fired power plants. This study examines the challenges and benefits of such transition using the existing agri-pellet resources in Saskatchewan, a province with abundant agricultural residues and coal-fired power plants. The findings indicate that a significant emission reduction can be achieved by using agri-pellets instead of coal to produce electricity. The study also implies that the transition to renewable energy is economical when social costs of carbon (carbon tax) is included in the analysis.

As far as the authors know, this is the first study providing a socio-economic analysis for a possible transition from the coal-fired power plants to a more clean and sustainable renewable energy source in one of the highest carbon dioxide (CO₂) producer provinces in Canada: Saskatchewan. The study builds upon the technical production of three agri-pellets (oat hull, canola hull and sawdust) and estimates the economic and environmental costs of alternative fuels under different scenarios.

This chapter introduces the concept of an intelligent organization in the context of the twenty-first-century knowledge economy. An intelligent organization is one in which individuals behave intelligently, work is grounded in intelligent methods and choices, and rich stocks of intelligence in the form of knowledge capital to support intelligence work and choices. Intelligence is defined as both a thing and attribute and behavior and way of working. The chapter also highlights examples of intelligent behaviors and or organizational pathologies. The chapter also highlights the importance of becoming aware of intelligent and unintelligent choices.

We examine whether supervisor support and empathy moderate the relationship between customer injustice and employee display rule deviance through a reduction in employee anger.

Working adults (N = 214) completed an online survey assessing their experiences with customer injustice, feelings of anger, and the extent to which they deviated from emotional display rules over the past month. Participants also completed a measure of trait anger (a control variable), and they rated their supervisor’s general support and empathy.

Supervisor empathy (but not supervisor support) buffered the relationship between customer injustice and employee anger. In turn, reduced employee anger is related to lower display rule deviance. Country (United States vs. India) also moderated the effect of anger on display rule deviance; the relationship was stronger in India than in the United States.

Service industry employees typically are expected to regulate their emotional displays by displaying positive emotions and hiding negative emotions. Meeting these display rules is considered paramount to providing good service. Unfortunately, customers sometimes treat service employees in a disrespectful or unfair manner, and the resulting employee anger may cause employees to break emotional display rules. It is difficult to control customer behavior, but our results suggest that empathetic managers may help employees manage the negative emotions that result from customer mistreatment. Thus, selecting and training managers to show empathy may improve customer service by resulting in more resilient employees.

This paper aims to investigate the effects of plasma nitriding and Ti-C:H coating deposition on AISI 316L and to find the best tribological performance of various specimens.

An experimental investigation is performed into the effects of plasma nitriding and Ti-C:H sputtering on the tribological properties of AISI 316L biomedical stainless steel. Five samples are prepared, namely, original AISI 316L stainless steel (code: 316L), nitrided 316L (code: N316), 316L and N316 sputtered with Ti-C:H (codes: D316 and DN316, respectively) and polished N316 sputtered with Ti-C:H (DN316s). The microstructure, mechanical properties and coating adhesion strength of the various samples are investigated and compared. The tribological properties of the samples are then evaluated by means of reciprocating wear tests performed in 8.9 Wt.% NaCl solution against three different counterbodies, namely, a 316L ball, Ti₆Al₄V ball and Si₃N₄ ball.

It is shown that plasma nitriding followed by Ti-C:H deposition (DN316s) improves the tribological properties of AISI 316L; the sample provides the best tribological performance of the various specimens and has a wear rate approximately 156 times lower than that of the original 316L substrate.

The results suggest that nitriding followed by polishing and Ti-C:H sputtering provides an effective means of improving the service life of AISI 316L biomedical implants.

This paper seeks to discuss reliability problems associated with questionnaires, commonly employed in library and information science. It aims to focus on the effects of “common method variance” (CMV), which is a form of bias, and ways of countering these effects.

The paper critically reviews the use of existing tools for demonstrating reliability in questionnaire‐based studies. In particular, it focuses on Cronbach's alpha, “Harman's single factor test” and Lindell and Whitney's “marker variable” approach. The paper introduces an illustrative case study based on the work on metacognition and web searching. It goes on to make recommendations for researchers considering using a questionnaire‐based approach.

CMV is a problem affecting questionnaire‐based studies in different disciplines across social and information science. Where questionnaire items are more abstract, CMV has been found to be more of a problem. The widely used Cronbach alpha measure, of the reliability of a questionnaire, may often be affected by CMV. Where method bias dominates the results, a high alpha score may do no more than indicate that the questionnaire consistently allows participants to accede to their biases. “Harman's single factor test” is criticised as lacking sufficient foundation, and it is concluded that it should not be used. The marker variable approach is a useful option but must be applied with caution.

A number of practical implications for researchers are drawn. Questionnaire‐based work investigating abstract constructs should be assumed to carry a high likelihood of CMV, and therefore should attempt to avoid it and demonstrate the degree of success in this regard. Otherwise, interpretation of the results should assume CMV. A number of approaches to assessing and isolating CMV are discussed.

The paper draws attention to a problem that is arguably often overlooked in questionnaire‐based studies, namely method bias. It discusses a number of approaches whereby it may be identified and controlled.