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Whenever groups of workers are made the subject of research, it should not come as any surprise when they start saying things like “We like to feel appreciated”, “We want management to listen to our views”, or “If we’re doing a good job we want someone to tell us so”. But sometimes, amazingly, these sorts of answers do come as a surprise – perhaps not to the researchers but to the organization they are conducting the study for.

Suggests that various workplace factors, such as challenging work, reward and innovation, are key components in attracting and retaining information technology (IT) workers. A 2001 research study focused on capturing work environment satisfaction opinions gathered through intensive interviews with 26 IT workers and managers throughout the Government of British Columbia. Illustrates several key themes: all of the participants yearned to feel that their input and knowledge are valued; IT workers want to feel as though they had made a difference to others; there is a need for effective management and leadership skills for managers and more career advancement opportunities for IT workers. Recommends that future British Columbia government research utilizes this study’s baseline data as a progress indicator and adopt many of the retention and recruitment best practices from other public and private sector jurisdictions.

Extensive ethnographic research with wives of professional athletes revealed that in certain sport families, the mother-in-law/daughter-in-law relationship is among the numerous unique marital and occupational stressors these wives confront in their everyday life. Many wives believe they must compete with their mothers-in-law for their husbands’ attention, love, and support. This chapter makes a case for their use of the intersecting and complementary processes of “control management” and emotion management, which involve a variety of interactional strategies, in maintaining these relationships. Although these self-management processes tend to further entrench the wives in the subordinate status to which they are relegated in this male-dominated occupational world, they learn to skillfully use these processes as they struggle to preserve their marriages, support their husbands’ careers, and maintain a well-defined sense of self.

Communications regarding this column should be addressed to Mrs. Cheney, Peabody Library School, Nashville, Term. 37203. Mrs. Cheney does not sell the books listed here. They are available through normal trade sources. Mrs. Cheney, being a member of the editorial board of Pierian Press, will not review Pierian Press reference books in this column. Descriptions of Pierian Press reference books will be included elsewhere in this publication.

Beginning with a brief history and explanation of the project, this article goes on to discuss the system in some detail, emphasising its simplicity and flexibility, and stresses the implications of the system for library management. The evaluation, although relevant, is already out of date because the system is now working successfully on an “in‐house mini”. Written for librarians by a librarian, this paper should be of interest and assistance to those who are involved in or are considering automating their systems.

In the last four years, since Volume I of this Bibliography first appeared, there has been an explosion of literature in all the main functional areas of business. This wealth of material poses problems for the researcher in management studies — and, of course, for the librarian: uncovering what has been written in any one area is not an easy task. This volume aims to help the librarian and the researcher overcome some of the immediate problems of identification of material. It is an annotated bibliography of management, drawing on the wide variety of literature produced by MCB University Press. Over the last four years, MCB University Press has produced an extensive range of books and serial publications covering most of the established and many of the developing areas of management. This volume, in conjunction with Volume I, provides a guide to all the material published so far.

The management of children′s literature is a search for value and suitability. Effective policies in library and educational work are based firmly on knowledge of materials, and on the bibliographical and critical frame within which the materials appear and might best be selected. Boundaries, like those between quality and popular books, and between children′s and adult materials, present important challenges for selection, and implicit in this process are professional acumen and judgement. Yet also there are attitudes and systems of values, which can powerfully influence selection on grounds of morality and good taste. To guard against undue subjectivity, the knowledge frame should acknowledge the relevance of social and experiential context for all reading materials, how readers think as well as how they read, and what explicit and implicit agendas the authors have. The good professional takes all these factors on board.

This research aims to examine some of the main sources of frustration in the relationship between retailers and teen shoppers and the coping strategies they use as they interact with each other in a mall environment.

Data were collected from retailers and teen shoppers via depth interviews and the data were coded using a grounded theory approach.

Retailers in the study expressed frustration with teen shoppers arising from disruptive behavior, and refusal to accept assistance. Retailers attempt to deal with these issues at both the individual and the corporate level. Teens' frustration with retailers stems from being ignored, and/or treated with suspicion. Teens also indicated that retailers attempt to manipulate and persuade them. Teens deal with these issues by neutralizing or proactively coping with the situation.

The results of this study provide some significant insights for retailers. Most of the retail informants did not report any specific training with respect to interacting with teenage shoppers. The results of this study, however, suggest that providing retail employees with an understanding of teens' shopping behaviors and perceptions might promote more positive interactions with teen shoppers. This study utilized two independent sets of data to capture informants' perceptions and self‐reported behaviors. Studying actual interactions between retailers and teen shoppers might help to address any potential bias associated with self‐reported data.

The findings suggest that it is not a question of whether or not retailers should interact with teens but rather a question of how to interact with them so they do not feel ignored but also not pressured or treated with suspicion. Retailers should review the current strategies they use when customers first enter the store. By allowing teens to initiate the interaction, they are likely to feel more in control and less pressured.

Very little, if any, previous research has combined data from both retailers and teen shoppers in one study. Novel managerial suggestions are made as well as conceptual contributions in the under‐researched area of teen persuasion detection and persuasion coping.