Search results

This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies.

This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context.

This article helps to understand the mind-set and leadership qualities of leaders hailing from family-run businesses in India.

The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations.

The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The purpose of this paper is to examine the impact of the five dimensions of service quality on customer satisfaction in the UK fast food market and to indicate which factors among the five dimensions have a main role in driving overall customer satisfaction.

Primary data in the form of 147 questionnaire responses were been collected from a variety of quick service fast food restaurants in the UK. Likert seven-point rating scales were used to structure the questionnaire. Data were collected from the customers at two KFC restaurants, two McDonald’s restaurants, and one Burger King Restaurant.

The results of the analysis indicate that tangibles, responsiveness and assurance play the most important role in driving customer satisfaction in the UK fast food industry, followed by reliability and empathy. Results of correlation and regression analysis show that physical attributes (tangible) of service quality are key to customer satisfaction. In a nutshell, the tangibles variable is the most important factor driving customer satisfaction in the context of the UK fast food market.

This research incorporates unique and original insights in relation to the British fast food restaurants market and the results constitute novel findings pertaining to the importance of physical facilities and attributes. This account of the relative importance of service quality dimensions in fast food restaurants in the UK adds value to the field. The findings of this research have contributed to a better understanding of the main factors that influence service quality and customer satisfaction and have implications from a managerial point of view in the highly competitive UK fast food and wider foodservice industry.

The emergence of India as an economic power over recent years has created a need to understand the way in which business is carried out in that part of the world. It is also important to realize how businesses are founded and structured in India. Many Indian companies are family‐run businesses just like their Italian counterparts. This research attempts to study a typical Italian company, its experiences in India, its aspirations, the challenges faced in the context of an emerging economy and the possible roadways to map the future.

The work is based on an interview with Pietro Valfre'di Bonzo, chief corporate representative of Fiat International in India, conducted under the aegis of the GLOBE project (Global Leadership and Organizational Behaviour Effectiveness Research Programme). The GLOBE study was conducted across 62 nations worldwide. It was initiated to study the leadership behaviours of top leaders across the globe and attempts to find out the key leader behaviours that are vital to the businesses. It also studies what leader behaviours are important in different countries and what might click in India may not click in France, and so on.

The automobile industry is a fast‐moving industry as far as India is concerned with global competitors present on Indian soil. Many authors observe that the industrial sector to which an organization belongs and the common kinds of pressures encountered by organizations, such as the rate of technological change and the general level of environmental turbulence, affect organizational cultural practices. Fiat too is trying to adapt with the changing dynamics of the Indian automobile industry.

Western companies like Fiat face stiff competition from Indian car makers like Tata, Mahindra, Maruti etc. Pricing will play an important factor because of the emergence of a huge middle‐class population in India, promptly tapped by Tata, which has recently launched Tata Nano, touted as a triumph of Indian ingenuity and the world's cheapest car, costing just 100,000 rupees ($1,979; £1,366).

This is an original piece of work.