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The purpose of this paper is to examine the potential success and failure of small‐ and medium‐sized enterprises (SMEs).

An exploratory business success versus failure (S/F) prediction model is introduced, modeled after the Lussier prediction model, using data from Singapore. Using logistic regression analysis, it is found that the Lussier model (p=0.057) and the exploratory model (p=0.047) are significant predictors of business success and failure.

The Lussier model accurately predicted 85.6 percent of the surveyed firms and explained 25 percent of the variance of contributing factors to S/F, and the exploratory model explained 86.3 and 38 percent of the same, respectively. SMEs regard the top four most important factors contributing to their business S/F as: employment, training, and the retainment of high‐quality staff members; prevalence of good products, services, and optimum timing in introducing these in the marketplace; excellent relationships with customers and availability of top managers with good leadership qualities.

It is surprising that while pursuing their respective business activities, the SMEs surveyed in this study regarded government policy and the availability of business finance, amongst other factors, of lesser importance compared to the above‐mentioned four broad variables.

This paper establishes benchmarks that could be helpful to decision makers for improving future business‐related policy formulation and research. Business leaders could pursue their goal of ensuring business successes with better personnel management and leadership training by, for example, taking more business management and leadership courses and personal development. Government public policy makers and others could utilize such a model to assess a firm's potential for success so that society could benefit via the allocation of limited resources toward higher potential firms.

The purpose of this study is to examine the impact of organizational cynicism (OCyn) on organizational citizenship behavior (OCB) among bank employees with a focus on the role of work alienation (WA) as a potential mediator.

Using standardized questionnaire, data were collected from 381 employees working in the banking sector of Punjab, a northern state of India. Statistical techniques such as hierarchical multiple regression and confirmatory factor analysis along with PROCESS macro were used for data analysis.

Results reveal that OCyn has a significant negative effect on OCB. Further, WA is found to be significantly partially mediating the relationship between the aforementioned constructs.

This study pertains to a single sector i.e., banking sector restricting the generalizability to other industrial and vocational settings. Further, it may be difficult to draw any causal inferences as the research design adopted for this study is cross-sectional in nature.

In order to promote OCBs among bank employees, the formation of negative workplace attitudes such as OCyn and WA needs to be regulated. This can be achieved through improving communications network, encouraging participative decision-making activities, conducting psychological counseling and stress management training sessions.

This study is one of the scarce empirical research works that have substantiated the direct impact along with the indirect impact of OCyn (through work alienation) on OCB among bank employees.