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Article
Publication date: 28 December 2021

Pia Andersson, Lotta Dellve, Gunnar Gillberg and Hans Lindgren

The present study aims to describe the implementation of a facilitated dialogue model intended to improve communication across professional logics and knowledge boundaries in two…

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Abstract

Purpose

The present study aims to describe the implementation of a facilitated dialogue model intended to improve communication across professional logics and knowledge boundaries in two units of a large health-care organization in Sweden.

Design/methodology/approach

This is a mixed-methods study with interviews, field observations and follow- up questionnaires that were conducted during the implementation process.

Findings

The conclusion drawn in this study is that it is possible to change and improve the dialogue between health-care professionals with the help of a tailored, facilitated dialogue model. The authors found that different professional logics can indeed meet and share perspectives if the right conditions are provided. Moreover, an improved dialogue between different professional groups may contribute to work satisfaction, engagement, social cohesion and communication between professionals.

Practical implications

This study shows that the right organizational conditions, such as support from managers, must exist if the model’s inherent possibilities are to be used. Inhouse facilitation may be a sustainable model for facilitated workplace dialogue when its implementation is supported by the overall organization.

Originality/value

The contribution is an empirically based analysis of a new form of model for mediating perspectives within an organization with distinct professional roles. This study shows how, under the right conditions, the model can contribute to a perspective awareness and thus a more mature work organization.

Details

Journal of Workplace Learning, vol. 34 no. 4
Type: Research Article
ISSN: 1366-5626

Keywords

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Book part
Publication date: 8 November 2022

Raheel Nawaz and Sara Ali

Abstract

Details

Introducing Therapeutic Robotics for Autism
Type: Book
ISBN: 978-1-80262-778-7

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