Guang-Xin Gao, Zhi-Ping Fan and Yao Zhang
The purpose of this paper is to develop a method for solving the multiple attribute decision-making (MADM) problem in which the decision maker can provide the five types of…
Abstract
Purpose
The purpose of this paper is to develop a method for solving the multiple attribute decision-making (MADM) problem in which the decision maker can provide the five types of attribute aspirations, namely: benefit type with requirements; cost type with requirements; interval type; benefit type; and cost type.
Design/methodology/approach
First, for each type of attribute aspiration, the calculation formula of utility values of alternative concerning attributes is given. Then, using the calculation formulae, the attribute values are transformed into the corresponding utility values. On the basis of this, the overall ranking value of each alternative is calculated. Further, a ranking order of alternatives can be determined according to the obtained overall ranking values.
Findings
Research shows that it is necessary to develop the method for MADM with attribute aspirations. The example shows that the proposed method is applicable.
Practical implications
The proposed method can be applied to the selection of wastewater treatment technologies or other areas.
Originality/value
This paper proposes a new MADM method with multiple types of attribute aspirations. It develops and enriches the existing MADM methods.
Details
Keywords
Umar Iqbal Siddiqi, Jin Sun and Naeem Akhtar
The study aims to examine the effects of ulterior motives in peer and expert supplementary online hotel reviews on consumers' perceived deception, dissatisfaction, and its…
Abstract
Purpose
The study aims to examine the effects of ulterior motives in peer and expert supplementary online hotel reviews on consumers' perceived deception, dissatisfaction, and its downstream effects on altruistic response and repurchase intentions. The research also examines the moderating role of hotel attribute performance on perceived deception and its consequents.
Design/methodology/approach
This study used convenient non-probability sampling and collected data from 448 inbound tourists in China. It used partial least square structural equation modeling technique and SmartPLS 3.0 for analyzing the main and moderating effects of the variables.
Findings
The ulterior motives in peer and expert supplementary reviews significantly affect perceived deception, further leading to consumers' dissatisfaction and engagement in altruistic response. Noticeably, consumers' dissatisfaction is positively associated with repeat purchase intentions. Hotel attribute performance significantly moderates the relationship between the ulterior motives in supplementary reviews and consumers' perceived deception.
Originality/value
The study examines the key issue in online hotel reviews using the expectancy disconfirmation theory and identifies consumers' altruistic behavior because of their dissatisfaction, contributing to ethics and consumer behavior literature. Moreover, the research offers prolific implications for hotel and travel websites and hoteliers in the study context.