Andrew Ridge, Gregory Peterson, Bastian Seidel and Rosie Nash
Psychosocial problems, including social isolation and loneliness, are prevalent in rural communities and can impact the use of health services and health outcomes. Current…
Abstract
Purpose
Psychosocial problems, including social isolation and loneliness, are prevalent in rural communities and can impact the use of health services and health outcomes. Current approaches to managing patients with predominantly psychosocial issues may not be the most appropriate. Social prescribing (SP) is a relatively new way of linking patients with sources of non-medical support within the community. Emerging literature suggests that community-based, non-medical activities are an effective and preferred approach to managing psychosocial problems. However, there is little evidence describing the attitudes of general practitioners (GPs) towards formal SP pathways.
Design/methodology/approach
This research will occur in a general practice in a rural area of Tasmania, Australia. The project will deliver an education module to rural GPs to highlight the benefits of SP and provide a streamlined pathway for referring patients to community support hubs. Existing community organisations will act as “link workers” to connect patients with suitable community activities. GPs will complete a baseline and follow-up survey to measure their perception of SP and the acceptability, feasibility and appropriateness of such an intervention.
Findings
The acceptability, feasibility and appropriateness of the pathway will be assessed using published measures. Free-text responses to open-ended questions will be used to complement the quantitative data. A hybrid effectiveness-implementation method will be used to gather information about the rate of uptake and quality of the SP referral process and identify barriers and facilitators of the process in a real-world setting.
Research limitations/implications
While qualitative data for SP programmes is predominantly positive, quantitative data is lacking. Although the planned project is relatively short, it will provide a basis for future SP programme implementation and guide the approach to data collection and implementation assessment.
Social implications
The barriers to and facilitators of introducing a SP programme in a rural general practice setting may be used to guide the development and implementation of future large-scale SP interventions. This research is both timely and relevant as the problem of social isolation and loneliness, especially in rural areas of Australia, is becoming more well-recognised as a driver of poor health and unnecessary health service usage.
Originality/value
Using SP to address psychosocial risks may reduce healthcare burden and costs. Few SP programmes have been delivered and formally assessed in Australia, and the best way to implement SP locally remains unclear. By delivering a SP intervention in a rural setting and assessing GPs’ responses, future SP projects will be better able to design and integrate social and medical care services.
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Gregory I. Peterson, Mete Yurtoglu, Michael B Larsen, Stephen L. Craig, Mark A. Ganter, Duane W. Storti and Andrew J. Boydston
This paper aims to explore and demonstrate the ability to integrate entry-level additive manufacturing (AM) techniques with responsive polymers capable of mechanical to chemical…
Abstract
Purpose
This paper aims to explore and demonstrate the ability to integrate entry-level additive manufacturing (AM) techniques with responsive polymers capable of mechanical to chemical energy transduction. This integration signifies the merger of AM and smart materials.
Design/methodology/approach
Custom filaments were synthesized comprising covalently incorporated spiropyran moieties. The mechanical activation and chemical response of the spiropyran-containing filaments were demonstrated in materials that were produced via fused filament fabrication techniques.
Findings
Custom filaments were successfully produced and printed with complete preservation of the mechanochemical reactivity of the spiropyran units. These smart materials were demonstrated in two key constructs: a center-cracked test specimen and a mechanochromic force sensor. The mechanochromic nature of the filament enables (semi)quantitative assessment of peak loads based on color change, without requiring any external analytical techniques.
Originality/value
This paper describes the first examples of three-dimensional-printed mechanophores, which may be of significant interest to the AM community. The ability to control the chemical response to external mechanical forces, in combination with AM to process the bulk materials, potentiates customizability at the molecular and macroscopic length scales.
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Peng Yu and Jang Hee Lee
The purpose of this paper is to propose an optimal technology selection (OTS) method considering technology alternatives' required input levels of resource, to help companies…
Abstract
Purpose
The purpose of this paper is to propose an optimal technology selection (OTS) method considering technology alternatives' required input levels of resource, to help companies select an optimal technology.
Design/methodology/approach
The proposed method clustered technology alternatives according to their required input levels of resource. After that, in each cluster, the proposed method used data envelopment analysis‐assurance region (DEA‐AR) and analytic hierarchy process (AHP) rating method to evaluate the efficiencies and priorities of the technology alternatives, respectively. Finally, combined scores of the technology alternatives were calculated. A company can choose a proper technology cluster, and then select the technology alternative with the highest combined score within the selected cluster as the optimal technology.
Findings
The results showed that the OTS method cannot only select suitable technology which accords with a company's actual input capabilities, but also provide a more accurate selection result.
Originality/value
Traditionally, technologies are evaluated without considering the technologies' required input levels, and simply ranked for selection. However, there are differences between a company's actual resource levels and a selected technology's required input levels of resource. This study proposes an integrated method to evaluate technology systematically and provides a more reasonable selection process for selecting optimal technology.
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Abstract
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The purpose of this paper is to examine the design of state school buildings in Australia from the 1880s to the 1980s to establish common threads or similar concerns evident in…
Abstract
Purpose
The purpose of this paper is to examine the design of state school buildings in Australia from the 1880s to the 1980s to establish common threads or similar concerns evident in their architecture at a national level.
Design/methodology/approach
The researcher compiled a significant data set of hundreds of state schools, derived from government, professional and other publications, archival searches and site visits. Standard analytical methods in architectural research are employed, including stylistic and morphological analysis, to read the designs for meaning and intent.
Findings
The data set was interrogated to draw out major themes in school design, the identification of which form the basis of the paper's argument. Four major themes, identifiable at a national level, are identified: school as house; school as civic; school as factory; and school as town. Each theme reflects a different chronological period, being approximately 1900-1920, 1920-1940, 1940-1960 and 1960-1980. The themes reflect the changing representation of aspiration for the school child and their engagement with wider society through the architecture of the school.
Originality/value
The paper considers, for the first time, the concerns of educational architecture over time in Australia on a consciously national, rather than state, level.
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The purpose of this paper is to examine a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library…
Abstract
Purpose
The purpose of this paper is to examine a range of issues and methods in relation to measuring the impact of volunteer labour on the design and delivery of all types of library services. With the increasing use of volunteers to deliver library and information services in all sectors, managers need to assess their effectiveness and evaluate the impact of their use in relation to operational service design and delivery, and on the development of the profession and professional practice as a whole. Presented here is an initial scoping study, outlining a range of issues, methods and challenges for more detailed future investigation.
Design/methodology/approach
A number of methodological challenges and perspectives are identifiable. Contemporary libraries exhibit increasing similarities with Third Sector organisations, namely a complex stakeholder community, and increasing use of volunteers to supplement or replace services delivered by professional staff. Therefore, a starting point for the research is a systematic review and analysis of the methodologies developed by the Third Sector Research Centre, and those studies in the ESRC contemporary Developing Impact Evaluation strand. As a rich picture is required, both quantitative and qualitative approaches are necessary, with the overall study adopting a mixed methods approach.
Findings
This paper reports the findings of the preliminary documentary analysis, literature review and scoping aspects of a large-scale study.
Originality/value
Research undertaken to date (June 2014) has failed to identify any published systematic review and examination of these issues.
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Common literature review methods such as systematic review and narrative review are poorly suited to the investigation of complex management phenomena. Systematic reviews are…
Abstract
Common literature review methods such as systematic review and narrative review are poorly suited to the investigation of complex management phenomena. Systematic reviews are highly driven by protocol and procedure, and are oft-criticized as reductive and poorly equipped to examine the interaction between phenomena and context, nonlinear processes, and empirical outcomes that are less predictable. Narrative reviews, on the other hand, are pluralistic and iterative and thus better suited to descriptions of the complex and unpredictable; however, they tend to lack methodological transparency, trustworthiness, and pragmatism in application. The “realist synthesis” approach to literature review can be seen as the middle-ground between these two common methods, offering both methodological rigor alongside flexibility and nuance. Realist synthesis takes an explanatory frame, with a focus on unearthing the theorized causal mechanisms at play beneath a phenomenon of interest.
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Anshu Sharma and Aradhana Vikas Gandhi
Despite a sizeable body of innovation adoption scholarship, innovation failure rates are estimated to be in the range of 40% to 80%. This study aims to better explain the complex…
Abstract
Purpose
Despite a sizeable body of innovation adoption scholarship, innovation failure rates are estimated to be in the range of 40% to 80%. This study aims to better explain the complex consumer decision-making journey by leveraging behavioral reasoning theory (BRT) and integrating the dichotomous influences of reasons for (RF) and reasons against (RA), and the role of moderators in a unified behavioral framework.
Design/methodology/approach
First, an exploratory reason elicitation study was conducted (n = 44) to propose a theoretical model with contextual reasons for and against constructs. Second, a quantitative study was conducted (n = 400) to validate the hypothesized structural relationships and the role of moderators.
Findings
Reasons for and against adoption are discrete constructs and significantly impact consumer attitudes and intentions. Reasons for adoption emerge as the strongest influencing factor in shaping consumer attitudes. Values influence intentions directly and via reasons but do not influence attitudes. Consumer innovativeness and external stressors moderate consumers’ resistance toward adopting innovations.
Practical implications
This study presents a novel approach for managers to generate deeper insights into consumer decision-making by integrating contextual reasons for and against, as well as the role of moderators in a unified behavioral framework. This approach enables managers to address both drivers and inhibitors of adoption in the specific radical innovation context they are working on.
Originality/value
This study integrates reasons for and against in a unified behavioral framework and applies it to radical technological innovations in an emerging market context. This study introduces novel constructs to BRT and examines the role of moderators in the BRT framework.
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Jing Zhang, Yanxin Jiang, Rizwan Shabbir and Miao Zhu
The paper aims to explore how brand orientation impacts brand equity via internal branding, presented brand, word-of-mouth and customer experience from stakeholder interaction…
Abstract
Purpose
The paper aims to explore how brand orientation impacts brand equity via internal branding, presented brand, word-of-mouth and customer experience from stakeholder interaction perspective in industrial services context. Brand orientation has emerged as an attractive business philosophy for industrial service companies who believe that brand plays an influential role in delivering customer value and improving firm’s performance. However, the impact of brand orientation upon brand equity is not clear yet, and the active roles of multiple stakeholders in co-creating brand equity are largely neglected in business-to-business (B2B) branding literature.
Design/methodology/approach
A questionnaire survey was conducted among 258 pairs of firms located in mainland China. A total of nine research hypotheses related to how brand orientation impacts B2B service brand equity were examined by structural equation modeling technique.
Findings
The research findings indicate: a company with high level of brand orientation will both actively communicate its brand to customers and implement internal branding among employees; internal branding enhances willingness and skills of service employees so that they can provide customers with excellent service experience, which will lead to positive word-of-mouth; effective brand communication, pleasant customer experience and favorable word-of-mouth can result in positive brand association in the mind of customers and finally build up corporate brand equity.
Research limitations/implications
The major limitation of this paper is that some other potential stakeholders and additional interactive processes among organization, employees and customers, which have potential to impact brand equity, are not included in the model.
Originality/value
This study makes theoretical contribution by addressing the gaps in the branding literature with respect to industrial services context and stakeholder interaction perspective. It also provides practical implications for B2B service firms as to how to develop a strong brand by implementing brand orientation within the network of core stakeholders.
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M. Sajid Khan, Earl Naumann, Rob Bateman and Matti Haverila
The purpose of this paper is to provide a cross‐cultural comparison of customer satisfaction research in the USA and Japan.
Abstract
Purpose
The purpose of this paper is to provide a cross‐cultural comparison of customer satisfaction research in the USA and Japan.
Design/methodology/approach
The Multinational Corporation (MNC) in this study applies a standardized research approach worldwide to measure satisfaction among customers for business services. Quantitative surveys are used to gather data from 707 senior managers in the USA and 700 senior managers in Japan.
Findings
The results of the analysis show that there are both similarities and differences across countries in the way customers conceptualize relevant construct, and evaluate supplier performance. The results also suggest that adaptation of research methodologies from country to country should be done.
Research limitations/implications
This paper identifies key differences in the way customers both in the USA and Japan respond to survey research, but this paper has not identified reasons causing these differences.
Practical implications
Conceptual models and research approaches developed in the USA cannot simply be applied cross culturally without modification. This study has implications in a business‐to‐business (B2B) services context only.
Originality/value
MNCs play a major role in world trade, but over 30 years of discussion have failed to resolve the question of standardization vs adaptation in marketing across borders and consumer satisfaction research. The present study aims to address these concerns in a B2B services context and provide some useful insights for both managers and academics. The paper justifies that our US model in this study is only partially validated in Japan.