Search results

Examines the role of the mood state that one brings to a service encounter and its effect on behaviour. Provides a broad overview of both mood effect and service encounter literature to arrive at a set of propositions linking the two. Offers implications for services marketers and directions for further research.

Over the past decade there has been an increasing awareness of the many ways that businesses affect the ecology of the planet. Most of the attention, however, has been directed towards activities of organizations in the manufacturing sector of the economy. Argues that service organizations have social responsibilities in the preservation of the environment, too. Presents the importance to a product, such as longevity or specific marketing, of green practices among services, a framework to describe green activities across the service sector, and a pragmatic means to implement a green programme for service organizations.

Examines the impact of a video screen on spectator satisfaction and the advertising effectiveness of rotational‐signage systems. A total of 181 spectators at a major college football game were interviewed during the half‐time of a regular season contest. Results demonstrate that the screen is a significant component of a stadium’s servicescape which can increase the satisfaction of fans and their intentions to attend future events. While fans recognized less than half the companies that were advertised, firms with the most exposure on rotational systems were more readily identified. Results also suggest that companies are likely to generate substantial goodwill if fans recognize them as sponsors of events. Implications, directions for future research, and limitations are discussed in conclusion.

What sets health sciences librarians apart from other academic librarians when it comes to partnering with health-focused innovators? Do health-related innovators have different information needs or space requirements? This chapter illustrates some of the major issues and topics health sciences librarians consider as they offer information services to entrepreneurs and innovators. Health sciences innovators must be aware of relevant policies and laws such as HIPAA, the Health Insurance Portability and Accountability Act of 1996. They also need to meet federal safety regulations required by the Food and Drug Administration; moreover, device materials must be biocompatible. Those developing therapeutic games and apps in this arena need to ensure their products are supported by current literature and scientific evidence. In many cases, these new technologies require clinical trials and testing to ensure their safety and efficacy. Health sciences librarians guide innovators to relevant resources, knowledge, and experts on these and other topics. This navigator role is extremely valuable to students, who may not understand the healthcare landscape and its processes. Additionally, librarians assist innovators with identifying dissemination venues for their scholarly output. They provide instruction and guidance on how to write and tailor conference proposals to meet specific professional association criteria. A retired health sciences library director shares her experiences. Tips and lessons learned are highlighted so others may gain an understanding of the unique information needs of health innovators.

All educators will inevitably face unwanted student behavior that they need to address. A ubiquitous response to unwanted behavior is exclusionary discipline practices, including time-out, office discipline referrals, and suspensions. However, extensive research has demonstrated that these practices are associated with negative outcomes, including increased likelihood of further unwanted behavior, decreased achievement, and racial/ethnic discipline disparities. In this chapter, we provide a preventative alternative to exclusionary practices, school-wide positive behavioral interventions and supports (SWPBIS). SWPBIS is an evidence-based framework for implementing systems to reduce unwanted behavior and increase prosocial behavior, decreasing the need for exclusionary practices.

We have before us the recently‐issued Annual Report of the Local Government Board on the work done by the Local Authorities under the Sale of Food and Drugs Acts. While preserving the general form and arrangement of its predecessors, it shows that not only the Board itself, but the local authorities also, are coming to an increasing realisation of the importance of the subject. Six years ago we had occasion to point out some of the defects attaching to these reports, and to suggest various improvements that might be made in them. We felt, and expressed at the time our belief, that the Board was much handicapped by the form of quarterly reports imposed on the Public Analyst by the Food and Drugs Acts, and by the non‐existence of any machinery by which it could get together and collate the vast amount of information which those reports ought to, but do not, yield. Until the law is altered the present system must continue, but it is striking evidence of the lack of serious study spent on the matter that for want of effective coordination and control more than one‐half of what may be considered the real and permanent value of the Public Analyst's work goes into the waste‐paper basket. The work done by most Public Analysts as individuals is limited to some few hundreds of samples of any one article of food, but the combined expeperience of them all would in most cases — assuming it could be accurately ascertained—go far towards settling in a single year many of the thorny questions relative to standards and limits which are fought out at such great length and still greater cost to the community in the courts of law.

Library resources evolve daily with ongoing expansion of electronic offerings by publishers and vendors. Collection development policies have long been employed to guide decision making and inform stakeholders, but how are these policies serving libraries and their users as our collections continue to move online? This paper aims to discuss the role of collection development polices, past and present, and the challenge of collections moving to an electronic format.

The authors performed a content analysis to discover how academic libraries are addressing this change in collection development.

The paper finds that virtually all libraries do an excellent job of addressing the traditional elements of collection development. About half of the libraries mentioned electronic licensing issues in the policy, but most of those were general statements.

Although the library profession is well aware of the changes that electronic resources bring to libraries, there is not a lot of research on how collection development policies should guide electronic resource management. As shown in this research, it is often completely left out of the collection development policy process.

The purpose of this paper was to explore social interactions, banter and the office culture in the public relations (PR) industry in England with the use of the difference approach and Bourdieu’s habitus theory. The paper explores whether PR organisations act as masculine habitus.

Qualitative interviews were conducted with 26 women practitioners, and thematic analysis was used to analyse data. Women were asked questions on social interactions, banter and the office culture, as well as questions on exclusion, from business decisions and having to work harder to succeed.

Findings show that two main themes dominate in responses from interviewees, “de-patriarchalisation” of PR with no personal appearance requirements and no business exclusions because of gender, and “gendered organisations” where interviewees reported dismissive stereotypes of women who work in PR, networking as a job requirement and differences between male-dominated and female-dominated offices, which includes differences between social interactions and banter among men and women.

Results indicate that women feel there are differences in social interactions and banter between men and women. Interviewees also report masculine domination as and harmful stereotypes of public PR professionals, most of whom are women. Organisations who have PR departments, as well as those who hire PR agencies to do the work externally, should design policies on the office culture to ensure equality and respectful work environment for everyone.

In line with the difference approach, women report differences in social interactions and banter between them and men, thus signalling that social differences influence the office culture and work interactions, which tend to be gendered. Findings also indicate that organisations are functioning as a masculine world where women struggle to fit in and obtain recognition. Consciousness-raising is needed in the industry because many women do not recognise oppression in the form of social interactions, and its effect on the position of women or the fact that the most feminized industry is being trivialised by the men on top.

To the best of the author’s knowledge, this is the first paper analysing interactions in PR offices using the difference approach and Bourdieu’s habitus theory.