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Graham Beastall is Chairman of Soutron Ltd, Inmagic's UK partner and a company that deals primarily with management systems for libraries.

Information technology developments in the last two decades, including the development of the Internet and particularly the world wide web, have created problems and opportunities for records managers. The knowledge contained in records must be captured into the organisation‘s memory if it is to be managed and shared for company prosperity. In this article the author explores some of the problems and opportunities and proposes a three phase strategy for managing records and knowledge in the current, and likely future, technological environment.

How libraries and information centres go about their work is changing. At the heart of this change is both technology and new trends for managing information in the context of knowledge management. This article examines the start of the process for gathering knowledge by managing enquiries. It looks at what has been done in the past, the failures, and why emerging technologies make it possible to develop systems for strategic gain to the professional and the organisation.

35. Milk which does not come up to requirements is returned to the farmers, and this rule appears to be more stringently enforced by co‐operative societies than by private firms, the control over the farmer being greater in the case of the former than the latter. In most cases, morning milk and the milk of the previous evening arrive in the early morning at the creamery. These milks are not mixed at the farm but arrive in separate cans, the morning milk being warm and the evening milk cold on arrival. It may here be noted that milking is done at twelve‐hour intervals (5 a.m. and 5 p.m.) so that the composition of morning and evening milk shows very little variation. Where a creamery condenses full cream milk, morning milk is the milk preferred, and when possible this is the milk which is condensed.