Grace Carson, Christina O'Connor and Geoff Simmons
Drawing on the resource-based view of the firm, this article explores the influences of market intelligence on the development of small business marketing capabilities, with…
Abstract
Purpose
Drawing on the resource-based view of the firm, this article explores the influences of market intelligence on the development of small business marketing capabilities, with reference to specialized marketing capabilities, architectural marketing capabilities and dynamic capabilities.
Design/methodology/approach
The conceptual framework and propositions present and interpret the resource–capability complementarity between market intelligence and small business marketing capabilities and outline the relationship between individual capability sets.
Findings
Market intelligence is shown to be crucial in the development of small business marketing capabilities and in the implementation of more formalized marketing strategies that allow small businesses to create value for customers and improve their performance. However, the level to which market intelligence is utilized and marketing capabilities are developed is found to be considerably influenced by the small business owner-manager and firm learning.
Practical implications
It is imperative that small businesses acknowledge the practical benefits of market intelligence and harness these advantages accordingly. However, owner-managers must be motivated to encourage the development of more formalized marketing capabilities and act incisively upon the information derived from market intelligence.
Originality/value
Recent research indicates that market intelligence and marketing capabilities can interact to enable a firm to align its resources with the market, by providing customer insights that guide them as to which value-adding activities they should implement. However, extant research in this area remains in its infancy, and very little is known about the adoption processes of market intelligence in small businesses and its role in developing marketing capabilities.
Details
Keywords
The multiplicity of the late-night television offer is a recent phenomenon. In the late 1940s, TV was still in its experimental stage and programming was limited to certain hours…
Abstract
The multiplicity of the late-night television offer is a recent phenomenon. In the late 1940s, TV was still in its experimental stage and programming was limited to certain hours of the day. How then did late-night evolve from one dominant program to the cornucopia that exists today? To what extent did the progressive fragmentation of the media environment contribute to this exponential growth in late-night programs? To answer these questions, this chapter will look closely at three phases of late-night history: the ascendance of The Tonight Show during the Johnny Carson era, Johnny's succession when two princes vied for his late-night throne, and then finally the latest developments where a new generation of late-night royalty, which I refer to as The House of Stewart, would emerge with a plethora of shows. Simultaneously, this chapter will also delve into the media context during each phase which became increasingly fragmented leading to an explosion of new ways of experiencing television.
Details
Keywords
The aim of this chapter is to argue that charisma is a collective representation, and that charismatic authority is a social status that derives more from the “recognition” of the…
Abstract
Purpose
The aim of this chapter is to argue that charisma is a collective representation, and that charismatic authority is a social status that derives more from the “recognition” of the followers than from the “magnetism” of the leaders. I contend further that a close reading of Max Weber shows that he, too, saw charisma in this light.
Approach
I develop my argument by a close reading of many of the most relevant texts on the subject. This includes not only the renowned texts on this subject by Max Weber, but also many books and articles that interpret or criticize Weber’s views.
Findings
I pay exceptionally close attention to key arguments and texts, several of which have been overlooked in the past.
Implications
Writers for whom charisma is personal magnetism tend to assume that charismatic rule is natural and that the full realization of democratic norms is unlikely. Authority, in this view, emanates from rulers unbound by popular constraint. I argue that, in fact, authority draws both its mandate and its energy from the public, and that rulers depend on the loyalty of their subjects, which is never assured. So charismatic claimants are dependent on popular choice, not vice versa.
Originality
I advocate a “culturalist” interpretation of Weber, which runs counter to the dominant “personalist” account. Conventional interpreters, under the sway of theology or mass psychology, misread Weber as a romantic, for whom charisma is primal and undemocratic rule is destiny. This essay offers a counter-reading.
Details
Keywords
Some virtual, immersive stories are filled with documents that users must locate and interact with to experience a narrative. Exploring a new area of inquiry in the information…
Abstract
Purpose
Some virtual, immersive stories are filled with documents that users must locate and interact with to experience a narrative. Exploring a new area of inquiry in the information science field, this study focuses on individuals' experiences with documents in a particular 3D storytelling world.
Design/methodology/approach
Using a qualitative approach, this study examined user interactions with virtual documents to better understand the relationship between information behavior and narrative spaces. This study employed observations of users in a story-rich world, followed by semistructured interviews using virtual artifacts and stimulated recall.
Findings
Using an interpretative phenomenological analysis, this study found that (1) environmental and personal influences, (2) the search and the narrative experience and (3) expectation and confirmation events surround a user's experiences with documents in storytelling worlds. These influences and experiences determine the user's relationship with these documents, which may be considered narrative ephemera – objects that a user accumulates to create and structure a story. This model of narrative ephemera depicts the user's search for narrative cadence, fulfillment of competence needs and visions of story events or the user's own lived experiences. Individuals may experience these phenomena from a single document, shifting back and forth between the designers' intentions and the users' own realities.
Originality/value
This study represents a first attempt to investigate information behavior in a distributed narrative space: a virtual world filled with documents. This study reveals that commonly employed information behavior theories, as well as literary and motivation theories, may be well suited for investigating story worlds. Continued research in this area of inquiry may benefit educators as well as designers of digital stories.
Details
Keywords
Stephanie Grace Prost and Meghan A. Novisky
The purpose of this paper aims to examine differences in measures of and relationships between visitation and quality of life (QOL) among older and younger jailed adults. The…
Abstract
Purpose
The purpose of this paper aims to examine differences in measures of and relationships between visitation and quality of life (QOL) among older and younger jailed adults. The authors also explored the contribution of visitation to QOL among adults in this setting. The authors anticipated fewer visits and lower QOL among older adults. Framed by psychosocial developmental theory, the authors also anticipated a larger effect in the relationship between visitation and QOL among older rather than younger adults and that visitation would contribute most readily to psychological QOL.
Design/methodology/approach
Cross-sectional data from a large US jail were used (n = 264). The authors described the sample regarding visitation and QOL measures among older (≥45) and younger adults (≤44) and examined differences in measures of and relationships between visitation and QOL using independent sample t-tests and bivariate analyses. The authors explored the contribution of visitation to psychological, social relationships, physical and environmental QOL among jailed adults using hierarchical multiple linear regression.
Findings
Older adults had fewer family visits and lower physical QOL than younger adults, disparities were moderate in effect (d range = 0.33–0.35). A significant difference also emerged between groups regarding the visitation and environmental QOL relationship (z = 1.66, p <0.05). Visitation contributed to variation in physical and social relationships QOL among jailed adults (Beta range = 0.19–0.24).
Originality/value
Limited research exists among jailed older adults and scholars have yet to examine the relationship between visitation and QOL among persons in these settings.
Details
Keywords
Patsy Flanagan and Jerome Carson
The purpose of this paper is to provide a profile of Patsy Flanagan.
Abstract
Purpose
The purpose of this paper is to provide a profile of Patsy Flanagan.
Design/methodology/approach
Patsy provides a short background to her life story and is then interviewed by Jerome.
Findings
Patsy shares with us a journey of suffering that started when she was only five, to today where she feels she has been saved by motherhood and would like to save others through her books.
Research limitations/implications
Case studies illustrate the complexities and the richness of human experience and help us understand mental health and mental illness better.
Practical implications
Patsy makes a heartfelt plea to those contemplating suicide, “I beg of you, reconsider. Life can improve”.
Social implications
To tackle the mental health epidemic we are witnessing, Patsy says we must start conversations about mental wellbeing in childhood. Schools have a vital role to play.
Originality/value
Patsy states that creativity and empathy can arise from suffering. Her own story bears witness to this.
Details
Keywords
Nickolas Zaller, Lisa Barry, Jane Dorotik, Jennifer James, Andrea K. Knittel, Fernando Murillo, Stephanie Grace Prost and Brie Williams
Jerome Carson, Julie Prescott, Rosie Allen and Sandie McHugh
This paper aims to demonstrate early psychological concomitants of the Covid-19 pandemic in England on a sample of younger and older people.
Abstract
Purpose
This paper aims to demonstrate early psychological concomitants of the Covid-19 pandemic in England on a sample of younger and older people.
Design/methodology/approach
A cross-sectional quantitative questionnaire (n = 1608) was conducted on the Prolific website. Participants completed the PERMA Scale (Flourishing), the four Office of National Statistics (ONS4) Well-being Questions, the Clinical Outcomes Measure in Routine Evaluation (CORE-10) and the short University of California Los Angeles Brief Loneliness Scale.
Findings
Data were gathered on March 18, 2020, near the start of the Covid-19 pandemic. This study looks at the effects of the developing pandemic on younger participants (18 to 25 years, n = 391) and older participants (60 to 80 years, n = 104). Flourishing levels for older participants were significantly higher (M = 107.96) than for younger participants (M = 97.80). Younger participants scored significantly higher on the ONS4 for anxiety and lower than the older participants for happiness, life satisfaction and having a worthwhile life. Levels of psychological distress (CORE-10) were also significantly lower for older participants (M = 9.06) than for younger participants (M = 14.61). Finally, younger participants scored significantly higher on the Brief UCLA Loneliness Scale (M = 6.05) than older participants (M = 4.64).
Research limitations/implications
From these findings, the Covid-19 pandemic was having a significantly greater effect on younger people in England, less than one week before the UK went into “lockdown”. Scores for both the Younger and Older groups on all the study measures were worse than normative comparisons. The study had no specific measure of Covid-19 anxiety, but nor was one available at the time of the survey.
Practical implications
This study suggests that younger people (18 to 25) may be a more vulnerable group during the Covid-19 pandemic than many may have realized.
Social implications
As a recent British Psychological Society report concluded, there is a lot of untapped wisdom amongst older groups in society.
Originality/value
This is one of the earliest studies to look at psychological distress before England went into “lockdown.”
Details
Keywords
Stephanie Grace Prost, Cynthia Golembeski, Vyjeyanthi S. Periyakoil, Jalayne Arias, Andrea K. Knittel, Jessica Ballin, Heather D. Oliver and Nguyen-Toan Tran
The targeted use of standardized outcome measures (SOMs) of mental health in research with older adults who are incarcerated promotes a common language that enables…
Abstract
Purpose
The targeted use of standardized outcome measures (SOMs) of mental health in research with older adults who are incarcerated promotes a common language that enables interdisciplinary dialogue, contributes to the identification of disparities and supports data harmonization and subsequent synthesis. This paper aims to provide researchers with rationale for using “gold-standard” measures used in research with community-dwelling older adults, reporting associated study sample psychometric indexes, and detailing alterations in the approach or measure.
Design/methodology/approach
The authors highlight the mental health of older adults who are incarcerated. They also discuss the benefits of SOMs in practice and research and then identify gold-standard measures of mental health used in research with community-dwelling older adults and measures used in research with older adults who are incarcerated. Finally, the authors provide several recommendations related to the use of SOMs of mental health in research with this population.
Findings
Depression, anxiety and post-traumatic stress disorder are common among older adults who are incarcerated. Researchers have used a variety of measures to capture these mental health problems, some parallel to those used with community-dwelling samples. However, a more targeted use of SOMs of mental health in research with this population will contribute to important strides in this burgeoning field.
Originality/value
This review offers several practical recommendations related to SOMs of mental health in research with older adults who are incarcerated to contribute to a rigorous evidence base and thus inform practice and potentially improve the health and well-being of this population.