Cynthia Tang, Bryan Ng and Gloria Ng
The purpose of this paper is to discuss the new “Guidance Note on Cooperation with the SFC” released by the Hong Kong Securities and Futures Commission (“SFC”) on 12 December…
Abstract
Purpose
The purpose of this paper is to discuss the new “Guidance Note on Cooperation with the SFC” released by the Hong Kong Securities and Futures Commission (“SFC”) on 12 December 2017, which updates the SFC’s previous guidance note issued in 2006.
Design/methodology/approach
This paper explains key features to the guidance note, the SFC’s current approach in investigations and enforcement and the impact on regulated parties and senior management. In particular, the authors discuss what cooperation means in disciplinary, civil court and market misconduct tribunal proceedings.
Findings
The new guidance note confirms that the SFC will play an increasingly active role in investigations and that taking proactive steps at an early stage, including involving senior management, will have a positive impact on the outcome of the investigation.
Originality/value
Commentary and practical guidance from experienced securities enforcement and financial services regulatory enforcement lawyers.
Details
Keywords
Bo Edvardsson, Gloria Ng, Choo Zhi Min, Robert Firth and Ding Yi
Few empirical studies have been conducted to explore the mechanisms and drivers of service exchange and value co‐creation. In particular, no study has compared a service system…
Abstract
Purpose
Few empirical studies have been conducted to explore the mechanisms and drivers of service exchange and value co‐creation. In particular, no study has compared a service system design informed by service‐dominant logic (SDL) with a service system design informed by goods‐dominant logic (GDL). The purpose of this paper is to address this knowledge gap. The research question is: does a service‐dominant system design result in a more favourable customer experience than a goods‐dominant service system?
Design/methodology/approach
An experiment was carried out on a group of habitual bus travellers. The subjects were asked to plan a specific journey using two online journey planning systems. Two hypotheses were tested: first, an SDL informed service system will evoke a better overall customer experience than a GDL informed service system. Second, this better customer experience arises out of seven service system design characteristics. Both objective and subjective data were gathered to compare the customers' experiences of using the two service systems.
Findings
The results show that a service‐dominant service system outperforms a goods‐dominant service system in terms of both objective and subjective criteria. Moreover, the experiment elucidates the subjects' perceived importance of the characteristics of a service‐dominant service system. Analysis of the subjects' perception of the two service systems reveals that certain characteristics set the service‐dominant service system more distinctly apart from the goods‐dominant one.
Originality/value
The paper contributes by extending the empirical foundation for service‐dominant logic, providing new knowledge on value co‐creation and design characteristics of service systems, and identifying the most important service system characteristics perceived by the customer.
Details
Keywords
Bo Edvardsson, Gloria Ng, Zhi Min Choo and Robert Firth
Research suggests that service‐dominant designs are superior to goods‐dominant; but why? The purpose of this paper is to answer three questions. First, in what way is a service…
Abstract
Purpose
Research suggests that service‐dominant designs are superior to goods‐dominant; but why? The purpose of this paper is to answer three questions. First, in what way is a service system based on service‐dominant logic (SDL) superior to one based on goods‐dominant logic (GDL)? Second, which characteristics of the service system facilitate the co‐creation of value‐in‐context as perceived by the customer? Third, how do customers describe the contents of these characteristics?
Design/methodology/approach
In an experiment, the authors compared two different service systems designed with different mindsets. The experiment was carried out with a group of habitual bus travellers to plan a specific journey using two online service systems by two different organizations; one exhibited a goods‐dominant mindset, and the other a service‐dominant mindset. The subjects' opinions of the two systems were gathered, and sentiment analysis was performed on the opinions to uncover the rationale behind the operational superiority of an SDL‐based system in value co‐creation.
Findings
The sentiment analysis identified three key differentiators: intangibles; operant resources; and information symmetry as the reason why an SDL‐based service system is superior to a GDL‐based system. The study also identified specific attributes linked to the key differentiators that could be built into a service system design and verified during a review of that design.
Originality/value
The paper contributes to research by: showing why an SDL based service system is superior to a GDL based one; proposing guidelines for service system design based on SDL to arrive at a favourable customer experience; and to managers by showing that customers have much to contribute in service development and realisation.
Details
Keywords
Jeannette Oppedisano and Kenneth Laird
This article presents a pedagogical model that utilizes students as primary researchers in the identification, interviewing, and then reporting on women entrepreneurs as a major…
Abstract
This article presents a pedagogical model that utilizes students as primary researchers in the identification, interviewing, and then reporting on women entrepreneurs as a major component of a multidisciplinary entrepreneurship course. The purpose of the course is to attract students who may not be familiar with the entrepreneurship concept itself, the role of women in such economic ventures, or the possibilities for people like themselves in such a career avenue. Students are exposed to the accomplishments of women entrepreneurs throughout U.S. history in the broad categories of agriculture and mining; construction; communication; manufacturing; service (both for profit and not-for-profit); transportation; and wholesale and retail trade. This content experience is then enhanced by the studentsʼ own direct interaction with and interviewing of women entrepreneurs. The implementation, potential outcomes, and possible adaptations of the course are described, and this transformational learning process model is illustrated.
Matthew Egan and Gloria Agyemang
In recent decades, governments in developing countries have experienced relentless pressure from key supranational finance providers (particularly the World Bank) to focus on the…
Abstract
Purpose
In recent decades, governments in developing countries have experienced relentless pressure from key supranational finance providers (particularly the World Bank) to focus on the achievement of financial efficiency. This pressure persists despite evidence that basic institutions necessary for sustainable infrastructure and competitive commercial arrangements are often not present. This paper aims to examine the steering of urban water management in Ghana as it progressed through a first failed public-private partnership in this sector (from 2005 to 2011), and beyond to 2017. Throughout this 12-year period, the authors consider progress and barriers to the achievement of steering for sustainable development.
Design/methodology/approach
Publicly available documentation is examined through the lens of steering for sustainable development (Voß et al., 2007) to consider the challenges of urban water management between 2005 and 2017.
Findings
Progress towards a more sustainable approach to urban water management was achieved through greater democratic governance, public accountability and public engagement. This acted as a counter foil to power and affected improvements of knowledge and clarity of related goals. Effective sustainable management continued to be challenged, however, by on-going World Bank pressure to focus on financial efficiency.
Practical implications
The provision of a sustainable water supply continues to be a significant challenge for many developing countries, including Ghana. This study provides insights into how progress beyond crippling financial dependency might begin to be achieved.
Social implications
Safe and sustainable water supply is critical for both the health and economic progress of citizens in developing countries such as Ghana. This study provides insight into the value of drawing from a broad range of stakeholders in seeking viable pathways towards those goals.
Originality/value
While water management challenges for developing countries have been significantly researched, particularly in the context of private financing arrangements, little empirical insight is provided into how governments can move forward with sustainable progress beyond the failure of such arrangements. Water management in Ghana beyond 2011 provides that unique context.
Details
Keywords
Obinna Chinedu Okezue, Madonna Uzoigwe, Livinus Ekene Ugwu, Jeneviv Nene John, Davidson Okwudili John and Ukamaka Gloria Mgbeojedo
This study aims to explore the level of independence among persons with disabilities (PWDs) towards their use of public buildings’ facilities, as well as assess the anxiety and…
Abstract
Purpose
This study aims to explore the level of independence among persons with disabilities (PWDs) towards their use of public buildings’ facilities, as well as assess the anxiety and relevant challenges regarding such use.
Design/methodology/approach
In a cross-sectional survey design, 91 consenting PWDs were recruited via purposive sampling at diverse locations and invited to complete self-report questionnaires on their use of public buildings’ facilities.
Findings
Only 19 PWDs (20.9%) were able to independently use such facilities. The participants’ level of anxiety, observed to be mostly severe (41.7%), was significantly associated with sex and affected body region (p < 0.05). Most PWDs identified “lack of amenities” (85.7%), “inconvenience” (78%) and “safety issues” (59.4%) as relevant challenges towards the use of public buildings’ facilities.
Research limitations/implications
This research emphasises the urgent need to universally improve PWDs’ level of independence towards the use of public buildings’ facilities alongside eradicating anxiety and challenges experienced towards such use. Accessibility ought to be promoted among PWDs, with specific attention given to women and those affected in multiple body regions; as such populations are prone to experiencing substantial anxiety. This approach should entail the provision of barrier-free facilities as well as ensuring their safe and convenient use by PWDs.
Originality/value
This study sought and provided key feedback from PWDs on the current built environment, which ought to be considered by relevant stakeholders to improve accessibility, promote well-being and contribute towards meeting the global goals of reducing inequality and making cities/communities inclusive, safe, resilient and sustainable.
Details
Keywords
Gloria O. Oyovwe Tinuoye, Saturday U. Omeluzor and Lucky Oji Akpojotor
This study aimed to investigate the factors that influence job satisfaction of academic librarians in university libraries in Edo and Delta states in Nigeria.
Abstract
Purpose
This study aimed to investigate the factors that influence job satisfaction of academic librarians in university libraries in Edo and Delta states in Nigeria.
Design/methodology/approach
The study adopted a descriptive survey design using 88 academic librarians in the university libraries in the two states. Total enumeration sampling technique was used for this study. All 88 librarians in the federal, state and private university libraries in Édo and Delta states of Nigeria were considered appropriate for this study. The instrument used for data collection was self-structured questionnaire, and all 88 respondents in this study responded to the questionnaire.
Findings
Five factors capable of influencing job satisfaction of employees – work environment, remuneration, fairness, promotion and training – were expatiated upon to ascertain their influence on librarians’ job satisfaction. The result revealed that all the variables significantly influence librarians’ job satisfaction which serves as stimulus for employee’s productivity and delivery of quality services to clientele.
Originality/value
This research is the first to ascertain the factors that influences job satisfaction of academic librarians in university libraries in Edo and Delta states of Nigeria.
Details
Keywords
This paper contributes to discourse about complex disasters by applying cultural lenses to the study of coastal infrastructure (such as seawalls and dikes), thus departing from…
Abstract
Purpose
This paper contributes to discourse about complex disasters by applying cultural lenses to the study of coastal infrastructure (such as seawalls and dikes), thus departing from studies that focus on characterising, assessing, and predicting the physical resilience of hard structural forms that dominate knowledge about coastal infrastructure.
Design/methodology/approach
This ethnographic study nuances Philippine coastal infrastructure through examining the material registers of a seawall bordering an island inhabited by artisanal fisherfolk. By “material registers”, this research refers to the socially informed ways of regarding and constructing material configurations and how the latter are enacted and resisted. Data collection was accomplished through focus groups with community leaders, on-site and remote interviews with homeowners, and archival research to further understand the spatial and policy context of the structure.
Findings
The discussion focuses on the seawall’s three material registers (protection, fragility, and misrecognition) and reveals how infrastructure built for an island community of fisherfolk simultaneously fulfils, fails, and complicates the promise of disaster resilience.
Research limitations/implications
This research demonstrates the potential of “material registers”, a term previously used to analyse architecture and housing, to understand the technopolitics of infrastructure and how materially informed tensions between homeowners' and state notions of infrastructure contribute to protracted experiences of disaster and coastal maladaptation.
Practical implications
This research signposts the need for disaster risk reduction, climate adaptation, and sustainable development policies that legitimize the construction of infrastructure to recognize the latter's relationship and impact on multiple sphere of coastal life, including housing and citizenship implications.
Social implications
This research highlights how infrastructure for coastal disaster risk management implicates geographically informed power relations within a community fisherfolk and between their “small” island community and more politically and economically dominant groups.
Originality/value
Whereas studies of coastal infrastructure are focused on quantitative and predictive research regarding hard structural forms in megacities, this study apprehends disaster complexity through examining the cultural and contested nature of infrastructure for coastal flood management in an island community of fisherfolk.
Details
Keywords
Grant Brady, Jennifer R. Rineer, David M. Cadiz and Donald M. Truxillo