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Article
Publication date: 17 May 2024

Nur Kesenduran, Işık Özge Yumurtacı Hüseyinoğlu and Gizem Erboz

Drawing upon the social network theory (SNT), the aim of this study is to examine the impact of value co-creation (VCC) on retailer loyalty (RL) and omni-channel shopping…

415

Abstract

Purpose

Drawing upon the social network theory (SNT), the aim of this study is to examine the impact of value co-creation (VCC) on retailer loyalty (RL) and omni-channel shopping frequency (OCF) from the consumer perspective.

Design/methodology/approach

Grounded on SNT, the research focuses on VCC in omni-channel retailing. A paper-based questionnaire was used to examine the role of VCC on OCF and RL, and hypotheses were tested using structural equation modeling (SEM).

Findings

The findings supported the impact of VCC on RL, and in turn, the impact of RL on OCF. However, the results of the analysis reveal that RL has no mediator role between VCC and OCF.

Practical implications

The study shows the increasing role of VCC on RL, and the important role of RL on OCF. The findings reveal that RL has a significant role for VCC and OCF separately but does not have a mediator role between VCC and OCF. Moreover, the study extends the knowledge on VCC in omni-channel retailing.

Originality/value

The new research model, which was hypothesized from SNT, was validated. In the omni-channel retailing context, the study revealed the consumer perspective on VCC, and also the linkages between VCC, RL and OCF.

Details

International Journal of Retail & Distribution Management, vol. 52 no. 5
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 2 June 2023

Gizem Erboz and Işık Özge Yumurtacı Hüseyinoğlu

Industry 4.0 accelerates the performance of supply chains, in particular, the reduction in supply chain cost (SCC) and improvement in supply chain flexibility (SCF). The aim of…

707

Abstract

Purpose

Industry 4.0 accelerates the performance of supply chains, in particular, the reduction in supply chain cost (SCC) and improvement in supply chain flexibility (SCF). The aim of this study is to examine the role of Industry 4.0 on SCC and SCF, using network theory to explain the interrelationships.

Design/methodology/approach

Data were collected from 182 manufacturing firms in Turkey. The partial least square structural equation modelling (PLS-SEM) was employed in testing the research hypotheses.

Findings

The results showed that Industry 4.0 positively affects SCC; however, no direct relationship was found between Industry 4.0 and SCF. Moreover, SCC was found to have a positive impact on SCF, while SCC was found to mediate the relationship between Industry 4.0 and SCF. An additional finding was that customer integration (CI) moderates the relationship between Industry 4.0 and SCC; however, CI does not moderate the relationship between Industry 4.0 and SCF.

Practical implications

The research validates the role of Industry 4.0 on supply chain processes and thus provides valuable insights into supply chain practitioners and decision-makers interested in Industry 4.0 for supply chain management.

Originality/value

In view of the limited number of studies, this study empirically contributes to the literature on the relationships among Industry 4.0, SCC, SCF and CI.

Details

Business Process Management Journal, vol. 29 no. 5
Type: Research Article
ISSN: 1463-7154

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Article
Publication date: 24 May 2022

Gizem Erboz, Haidar Abbas and Saeed Nosratabadi

The purpose of this study is to analyse the effects of Covid-19 on the supply chain management and to provide an agenda for future research in this context.

800

Abstract

Purpose

The purpose of this study is to analyse the effects of Covid-19 on the supply chain management and to provide an agenda for future research in this context.

Design/methodology/approach

By using the SCOPUS database, a total of 191 articles of 1,323 research articles were selected for further analysis. Bibliometric analysis and science mapping were performed which included author influence, affiliation statistics, keywords, citations, co-citation and co-word analysis.

Findings

Five clusters were identified in the context of supply chain management under Covid-19: managing disruptions in global food supply chains (SCs), using Industry 4.0 technologies for sustainable SCs, collaboration across the supply network for contingency situations, coping with disease outbreaks in personal and professional lives and countering the ripple effect of pandemics. These clusters are potential areas for future research.

Originality/value

Literature is still rare about SC practices amid the Covid-19 crisis. Therefore, this study attempts to provide insights and fill the current gaps on this field.

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Article
Publication date: 28 June 2021

Gizem Erboz, Işık Özge Yumurtacı Hüseyinoğlu and Zoltan Szegedi

Industry 4.0 not only impacts the manufacturing industry but also supply chain practices. Drawing on the resource-based view (RBV), the purpose of this paper is to examine how…

2773

Abstract

Purpose

Industry 4.0 not only impacts the manufacturing industry but also supply chain practices. Drawing on the resource-based view (RBV), the purpose of this paper is to examine how Industry 4.0 affects supply chain integration (SCI) and supply chain performance (SCP).

Design/methodology/approach

The data were collected from 212 respondents in manufacturing companies. The partial least square structural equation modelling (PLS-SEM) was used to test the hypotheses of this study.

Findings

The findings reveal that Industry 4.0 has a positive impact on SCI and SCP, and SCI has a positive impact on SCP. In addition, a partial mediating role of SCI has been found between Industry 4.0 and SCP.

Practical implications

This study reveals the role of Industry 4.0 on supply chain practices and draws attention to SCI in the linkage between Industry 4.0 and SCP. The findings emphasise the need for Industry 4.0 and SCI to enhance SCP.

Originality/value

There is limited research on the impacts of Industry 4.0 on SCI and SCP. This research finds empirical evidence for these impacts and enhances knowledge of Industry 4.0 by using a sample from an emerging country.

Details

Supply Chain Management: An International Journal, vol. 27 no. 4
Type: Research Article
ISSN: 1359-8546

Keywords

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Book part
Publication date: 2 December 2024

K Anitha, Annie Sam and S Preetha

In the framework of Industry 4.0, the study seeks to clarify the intricate connection between modern digitalization and sustainability and the ways in which these developing…

Abstract

In the framework of Industry 4.0, the study seeks to clarify the intricate connection between modern digitalization and sustainability and the ways in which these developing technologies support sustainable practices in the societal, environmental and economic spheres. Utilizing a conceptual framework, this study integrates insights from existing literature and provides a structured investigation to explore the impact of Industry 4.0 technologies, including smart manufacturing, artificial intelligence, the internet of things (IoT) and blockchain, on sustainability. The research reveals that the integration of environmental, social, economic and human aspects of sustainability. The study emphasizes how these elements support Industry 4.0 by encouraging moral and sustainable business practices. The insights derived from this research offer practical implications for policymakers, industry leaders and researchers. By understanding the symbiotic relationship between digitalization and sustainability, stakeholders can formulate strategies that leverage new-age technologies to achieve optimal efficiency while ensuring ethical and sustainable business practices. The originality lies in the holistic approach to understanding the environmental, social and economic dimensions impacted by new-age digitalization offering a comprehensive examination of the interplay between Industry 4.0 and sustainability.

Details

Impact of Industry 4.0 on Supply Chain Sustainability
Type: Book
ISBN: 978-1-83797-778-9

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