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Article
Publication date: 16 October 2018

Lorella Cannavacciuolo, Adelaide Ippolito, Cristina Ponsiglione, Gaetano Rossi and Giuseppe Zollo

This paper aims to investigate the performances of decision-making process of emergency department’s nurses involved in the triage level assessment.

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Abstract

Purpose

This paper aims to investigate the performances of decision-making process of emergency department’s nurses involved in the triage level assessment.

Design/methodology/approach

The authors developed a case study in two public hospitals in the South of Italy. The authors administered 25 clinical cases to nurses responsible of priority code assignment in the triage station. The authors simulated the attribution of the priority levels, and through a semi-structured questionnaire, the authors collected data and information about the cognitive process adopted for the final choice.

Findings

The quantitative and qualitative data allowed the authors to verify that there is an impact of the organizational context on heuristics used in the decision-making process.

Research limitations/implications

The research limitations are that empirical data have been collected only in two emergency departments.

Practical implications

The practical implications of this paper are that organizations for improving business performances must consider the judgements are often the results of heuristics embedded in a specific structure of social and physical environment, according with the “ecological view” of rationality.

Originality/value

The authors’ methodological approach contributes to analyze the performances of the triage process, verifying if the eventual errors are linked to individual or organizational factors, but above all how organizational constraints influence decision-making processes in organizations and, consequently, business performances.

Details

Measuring Business Excellence, vol. 22 no. 4
Type: Research Article
ISSN: 1368-3047

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Article
Publication date: 13 September 2019

Pierluigi Rippa, Cristina Ponsiglione, Anca Bocanet, Guido Capaldo and Giuseppe Zollo

The purpose of this paper is to contribute to the debate on exploration–exploitation trade-off in the context of new ventures creation, where, particularly at the empirical level…

767

Abstract

Purpose

The purpose of this paper is to contribute to the debate on exploration–exploitation trade-off in the context of new ventures creation, where, particularly at the empirical level, there is a limited understanding of whether and how this trade-off is achieved and how start-ups performances are affected by the way in which they face the exploration–exploitation dilemma.

Design/methodology/approach

A qualitative case study approach has been adopted as a methodology to conduct the research. Six Italian innovative start-ups were selected and analyzed through in-depth interviews with founders and data collection to understand whether and how start-ups adopt exploration and exploitation solutions to face critical events in their business lives.

Findings

The most evident result of this study is that start-ups adopt more frequently a temporal separation of exploration and exploitation activities as the preferred mode for balancing learning and innovation tension. They do not seem to exhibit a defined or a common path in the way they realize the temporal separation between exploration and exploitation. Instead, they mostly oscillate. The ambidextrous solution is selected in only a few cases and not consecutively. The pre-entry knowledge profile seems to influence the choice of start-ups at the beginning of their lives.

Practical implications

This research has implications for the whole start-up’s ecosystem, comprising incubators/accelerators, advisors, intermediaries, venture capitalists, new venture founders and policymakers. For example, by knowing the typology of knowledge and competence gaps start-ups usually aim to fill when they face particular events, intermediaries (such as incubators) could better plan initiatives and strategies supporting new ventures in the process of growth and stabilization. Furthermore, the venture capitalists can benefit from this research, by planning specific interventions for each critical event based on specific resources and competencies gaps and guiding for more promising start-ups.

Originality/value

This paper presents a novel application of entrepreneurial learning approach in the context of new venture creation. To reach this aim, a classification of exploration/exploitation solutions has been developed.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 25 no. 7
Type: Research Article
ISSN: 1355-2554

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Article
Publication date: 9 August 2018

Cristina Ponsiglione, Adelaide Ippolito, Simonetta Primario and Giuseppe Zollo

The purpose of this paper is to explore the configuration of factors affecting the accuracy of triage decision-making. The contribution of the work is twofold: first, it develops…

684

Abstract

Purpose

The purpose of this paper is to explore the configuration of factors affecting the accuracy of triage decision-making. The contribution of the work is twofold: first, it develops a protocol for applying a fuzzy-set qualitative comparative analysis (fsQCA) in the context of triage decision-making, and second, it studies, through two pilot cases, the interplay between individual and organizational factors in determining the emergence of errors in different decisional situations.

Design/methodology/approach

The methodology adopted in this paper is the qualitative comparative analysis (QCA). The fuzzy-set variant of QCA (fsQCA) is implemented. The data set has been collected during field research carried out in the Emergency Departments (EDs) of two Italian public hospitals.

Findings

The results of this study show that the interplay between individual and contextual/organizational factors determines the emergence of errors in triage assessment. Furthermore, there are some regularities in the patterns discovered in each of the investigated organizational contexts. These findings suggest that we should avoid isolating individual factors from the context in which nurses make their decisions.

Originality/value

Previous research on triage has mainly explored the impact of homogeneous groups of factors on the accuracy of the triage process, without considering the complexity of the phenomenon under investigation. This study outlines the need to consider the not-linear relationships among different factors in the study of triage’s decision-making. The definition and implementation of a protocol to apply fsQCA to the triage process in EDs further contributes to the originality of the research.

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Article
Publication date: 2 January 2019

M. Glòria Barberà-Mariné, Lorella Cannavacciuolo, Adelaide Ippolito, Cristina Ponsiglione and Giuseppe Zollo

The purpose of this paper is to investigate the influence of organizational factors on individual decision-making under conditions of uncertainty and time pressure. A method to…

1004

Abstract

Purpose

The purpose of this paper is to investigate the influence of organizational factors on individual decision-making under conditions of uncertainty and time pressure. A method to assess the impact of individual and organizational factors on individual decisions is proposed and experimented in the context of triage decision-making process.

Design/methodology/approach

The adopted methodology is based on the bias-variance decomposition formula. The method, usually applied to assess the predictive accuracy of heuristics, has been adjusted to discriminate between the impact of organizational and individual factors affecting heuristic processes. To test the methodology, 25 clinical scenarios have been designed and submitted, through simulations, to the triage nurses of two Spanish hospitals.

Findings

Nurses’ decisions are affected by organizational factors in certain task conditions, such as situations characterized by complete and coherent information. When relevant information is lacking and available information is not coherent, decision-makers base their assessments on their personal experience and gut feeling.

Research limitations/implications

Discriminating between the influence of organizational factors and individual ones is the starting point for a more in-depth understanding of how organization can guide the decision process. Using simulations of clinical scenarios in field research does not allow for capturing the influence of some contextual factors, such as the nurses’ stress levels, on individual decisions. This issue will be addressed in further research.

Practical implications

Bias and variance are useful measurements for detecting process improvement actions. A bias prevalence requires a re-design of organizational settings, whereas training would be preferred when variance prevails.

Originality/value

The main contribution of this work concerns the novel interpretation of bias and variance concepts to assess organizational factors’ influence on heuristic decision-making processes, taking into account the level of complexity of decision-related tasks.

Details

Management Decision, vol. 57 no. 11
Type: Research Article
ISSN: 0025-1747

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Article
Publication date: 2 May 2017

Lorella Cannavacciuolo, Luca Iandoli, Cristina Ponsiglione and Giuseppe Zollo

The purpose of this paper is to explain the emergence of collaboration networks in entrepreneurial clusters as determined by the way entrepreneurs exchange knowledge and learn…

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Abstract

Purpose

The purpose of this paper is to explain the emergence of collaboration networks in entrepreneurial clusters as determined by the way entrepreneurs exchange knowledge and learn through business transactions needed to implement temporary supply chains in networks of co-located firms.

Design/methodology/approach

A socio-computational approach is adopted to model business transactions and supply chain formation in Marshallian industrial districts (IDs). An agent-based model is presented and used as a virtual lab to test the hypotheses between the firms’ behaviour and the emergence of structural properties at the system level.

Findings

The simulation findings and their validation based on the comparison with a real world cluster show that the topological properties of the emerging network are influenced by the learning strategies and decision-making criteria firms use when choosing partners. With reference to the specific case of Marshallian IDs it is shown that inertial learning based on history and past collaboration represents in the long term a major impediment for the emergence of hubs and of a network topology that is more conducive to innovation and growth.

Research limitations/implications

The paper offers an alternative view of entrepreneurial learning (EL) as opposed to the dominant view in which learning occurs as a result of exceptional circumstances (e.g. failure). The results presented in this work show that adaptive, situated, and day-by-day learning has a profound impact on the performance of entrepreneurial clusters. These results are encouraging to motivate additional research in areas such as in modelling learning or in the application of the proposed approach to the analysis of other types of entrepreneurial ecosystems, such as start-up networks and makers’ communities.

Practical implications

Agent-based model can support policymakers in identifying situated factors that can be leveraged to produce changes at the macro-level through the identification of suitable incentives and social networks re-engineering.

Originality/value

The paper presents a novel perspective on EL and offers evidence that micro-learning strategies adopted and developed in routine business transactions do have an impact on firms’ performances (survival and growth) as well as on systemic performances related to the creation and diffusion of innovation in firms networks.

Details

International Journal of Entrepreneurial Behavior & Research, vol. 23 no. 3
Type: Research Article
ISSN: 1355-2554

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Article
Publication date: 9 November 2015

Lorella Cannavacciuolo, Luca Iandoli, Cristina Ponsiglione and Giuseppe Zollo

This paper aims to present a methodology for the mapping and evaluation of suppliers’ competencies and know-how. The authors operationalize the concept of organizational…

15420

Abstract

Purpose

This paper aims to present a methodology for the mapping and evaluation of suppliers’ competencies and know-how. The authors operationalize the concept of organizational competence and provide companies with a customized management tool to map suppliers’ critical competencies for screening strategic from non-strategic suppliers and providing inputs for suppliers’ development.

Design/methodology/approach

Competencies assessment, carried out through a fuzzy knowledge management system (VINCI), is performed through the aggregation of indicators related to the control of critical resources, the degree of implementation of critical processes, the competitive positioning and the financial situation of a supplier. Competencies description and operationalization are based on the bottom-up elicitation of the subjective knowledge managers actually use to assess suppliers’ capability. Such subjective knowledge is then validated and formalized through a top-down approach based on strategic literature.

Findings

The authors tested VINCI on a sample of 38 suppliers of a large company. The results show that the methodology provides its users with a highly customizable knowledge map and its associated decision support tool that keeps into account the peculiar strategic needs of the company in the management of an existing portfolio of suppliers.

Practical implications

VINCI outcomes can be used to perform benchmarking analyses, define entry criteria and thresholds for suppliers’, identify improvement targets and service levels to be considered in the definition of supply contracts, supporting the alignment of supplier’s management with business strategy.

Originality/value

The most important original contribution of this work resides in the operationalization and measurements of firms’ competencies based on the elicitation of subjective knowledge that managers use in the actual assessment. A further distinctive feature of this paper is that the method is applied to small and medium companies, whereas large part of the literature on core or organizational competencies assessment is focused on large companies.

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Article
Publication date: 9 November 2015

Constantin Bratianu and Ettore Bolisani

996

Abstract

Details

VINE, vol. 45 no. 4
Type: Research Article
ISSN: 0305-5728

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Article
Publication date: 25 October 2011

Nigel Roome and Céline Louche

Sabaf, a world‐leading manufacturer of components for domestic gas cooking appliances, went through a transformation process between 1993 and 2005 to develop a strategic approach…

641

Abstract

Purpose

Sabaf, a world‐leading manufacturer of components for domestic gas cooking appliances, went through a transformation process between 1993 and 2005 to develop a strategic approach to corporate responsibility that embedded social, environmental and governance issues into its organisation, its approach to business and its overall performance. This case describes the learning and change process within the company that set the ground for today's success.

Design/methodology/approach

This teaching case builds on data gathered through sites visits, interviews and company materials. The case research protocol explored the notion that the company was learning how to interact, and respond to its changing context, while its responses were creating the ground for internal organisational change that in turn would impact the relationship between the company and its context.

Findings

While on the surface the change process which Sabaf experienced can be regarded as a move from an implicit to a more explicit approach to corporate responsibility, it is also possible to take the view that the company was engaged in developing a more “humanistic” approach to management that permeated the whole organization. What became explicit at Sabaf was not corporate responsibility but rather the term “corporate responsibility” used to describe much older concepts of business that valued people and the natural environment alongside economics. The case also shows the process of organizational leadership for learning, management innovation and change that supported the processes through which this approach was developed and integrated into the company.

Originality/value

This case provides unique insights into the approach Sabaf adopted in its pioneering transformation to become a leading corporate responsibility company and a world leader in its sector. This case can be used as a benchmark for other companies that might embark on the process of integrating corporate responsibility and business performance as a strategic process that has effects that cut across the business as a whole.

Details

Journal of Management Development, vol. 30 no. 10
Type: Research Article
ISSN: 0262-1711

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Article
Publication date: 8 June 2023

Gioconda Mele, Guido Capaldo, Giustina Secundo and Vincenzo Corvello

In the landscape created by digital transformation, developing the ability to adapt and innovate by absorbing and generating new knowledge has become a strategic priority for…

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Abstract

Purpose

In the landscape created by digital transformation, developing the ability to adapt and innovate by absorbing and generating new knowledge has become a strategic priority for organizations. The theory of dynamic capabilities, especially from a knowledge-based perspective, has proven particularly useful in studying the phenomena of transformation and change. Moving from this premise, this paper aims to map the state of research and to define guidelines for the actualization of dynamic capabilities theory in the digital transformation era.

Design/methodology/approach

A structured literature review of 75 papers, using descriptive, bibliographic and content analysis, was performed to analyze the evolution of dynamic capabilities in the context of digital transformation.

Findings

Studies concerning knowledge-based dynamic capabilities for digital transformation have been clustered into five main research areas: the micro-foundation of dynamic capabilities for digital transformation; dynamic capabilities for value creation in digital transformation; dynamic capabilities for digital transition in specific industries; dynamic capabilities for “data-driven organizations”; and dynamic capabilities for digital transformation in SMEs and family firms. A future research agenda for scholars in strategic management is presented.

Practical implications

A conceptual framework and a future research agenda are presented to highlight directions for this promising research field concerning the renewal of dynamic capabilities in the context of digital transformation.

Originality/value

The originality of the paper lies in the conceptual framework aiming to systematize current research on knowledge-based dynamic capabilities for digital transformation and to provide a new conceptualization of digital dynamic capabilities, clarifying how organizations create and share knowledge in the era of digitalization.

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Book part
Publication date: 27 May 2024

Daria Holovko and Lamberto Zollo

Abstract

Details

Digitalization as a Strategic Tool for Entrepreneurship Survival and Crisis Management: Lessons from Ukrainian MSEs
Type: Book
ISBN: 978-1-83797-682-9

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