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Article
Publication date: 8 March 2022

Domenico Carlucci, Luigi Roselli, Giacomo Giannoccaro, Carla Cavallo, Teresa Del Giudice, Riccardo Vecchio, Gianni Cicia and Bernardo Corrado De Gennaro

This study aims to investigate consumer acceptance for a set of innovations that can be applied to the production process of extra-virgin olive oil. The final purpose is to verify…

1726

Abstract

Purpose

This study aims to investigate consumer acceptance for a set of innovations that can be applied to the production process of extra-virgin olive oil. The final purpose is to verify whether, and to what extent, consumer acceptance of innovations varies depending on the type of technology used and the profile of consumers.

Design/methodology/approach

A cross-sectional consumer survey has been carried out in Italy. A structured questionnaire was administered to a national representative sample of individuals who are responsible for grocery shopping (N = 1,003). Consumer acceptance for a set of ten innovations has been measured. Statistical differences between the various measures have been analysed through pairwise comparisons using Wilcoxon's signed-rank test, and subsequent effect sizes have been estimated. A cluster analysis has been also performed to distinguish consumer segments with different response patterns.

Findings

The results showed that the type of technology affects significantly the level of consumer acceptance of the tested innovations. In addition, high heterogeneity has been detected among consumer responses, and this leads to identify three consumer segments with different response patterns.

Originality/value

The study is focused on extra-virgin olive oil, which is one of the most important traditional food product in Mediterranean countries. This is the first study where several innovations for extra-virgin olive oil were jointly tested and compared for acceptance through a survey on a nation-wide representative sample of consumers.

Details

British Food Journal, vol. 125 no. 1
Type: Research Article
ISSN: 0007-070X

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Article
Publication date: 1 January 2004

Fiorenzo Franceschini, Maurizio Galetto and Giovanni Giannì

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and organizations. This paper presents a detailed analysis of…

1309

Abstract

ISO 9000 standards for quality system management are involving a higher and higher number of enterprises and organizations. This paper presents a detailed analysis of certification diffusion in Italy and in some European countries with similar economic structures. Benchmarking and evolution forecasts are based on the “logistic model”, traditionally used for studying biological growth phenomena. The presentation is supported by many empirical data, which show that, in many countries, the phenomenon is going to be close to saturation. Finally, some considerations about new developments, after the present “certification era”, are proposed.

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International Journal of Quality & Reliability Management, vol. 21 no. 1
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 1 August 2003

Giovanni Giannì and Fiorenzo Franceschini

The paper presents an aiding model to support the management of a high quality e‐commerce service. The approach focuses on the service quality aspects related to customer…

2990

Abstract

The paper presents an aiding model to support the management of a high quality e‐commerce service. The approach focuses on the service quality aspects related to customer relationship management (CRM). Knowing the individual characteristics of a customer, it is possible to supply a personalised and high quality service. A segmentation model, based on the “relationship evolution” between users and Web site, is developed. The method permits the provision of a specific service management for each user segment. Finally, some preliminary experimental results for a sport‐clothing industry application are described.

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International Journal of Service Industry Management, vol. 14 no. 3
Type: Research Article
ISSN: 0956-4233

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Book part
Publication date: 20 August 1996

Abstract

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The Peace Dividend
Type: Book
ISBN: 978-0-44482-482-0

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Book part
Publication date: 28 June 2016

Francesca Francioli and Alberto Quagli

This chapter focuses on how changes in management control systems in a manufacturing company could be affected by the interplay of institutional forces and power mobilization over…

Abstract

Purpose

This chapter focuses on how changes in management control systems in a manufacturing company could be affected by the interplay of institutional forces and power mobilization over an extended period of time (1946–1975).

Methodology/approach

The chapter is grounded in the ‘hybrid’ theoretical framework developed by Yazdifar, Zaman, Tsamenyi, and Askarany (2008) which ties old institutional economics, new institutional sociology and power mobilization frameworks to provide a holistic view of a process of change. Historical analysis contributes to an understanding of the institutional context. The research has been developed by a longitudinal case study by using archival data.

Findings

The chapter provides us with an insight into management accounting change during an extended period of time dominated by political instability, economic turbulence, social tensions and change in the company’s presidency. The study suggests that changes were dependent on a complex set of relationships and preconditions, that the specificity of the company’s accounting controls was tied to isomorphism forms and power relationships internal to the company, while pressures from the external environment did not impact significantly on control systems architecture and functioning of the company.

Research limitations

The use of qualitative approach (as longitudinal case studies) is often criticized because its results are not generalizable and replicable.

Originality/value

The chapter clarifies the theoretical underpinnings of the institutional frameworks and power relationships and suggests areas for institutional and interdisciplinary research into management change.

Details

Performance Measurement and Management Control: Contemporary Issues
Type: Book
ISBN: 978-1-78560-915-2

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Book part
Publication date: 9 February 2023

Camilla Ciappei, Giovanni Liberatore, Paolo Nesi, Gianni Pantaleo, Alessandro Monti and Micaela Surchi

A destination's ability to attract tourists is associated with the visitor experience and, in recent years, visitors have increasingly used virtual environments and digital…

Abstract

A destination's ability to attract tourists is associated with the visitor experience and, in recent years, visitors have increasingly used virtual environments and digital innovation, such as social media platforms, to communicate their experience of tourist destinations. A positive well-communicated tourist experience improves the reputation of the destination and has relevant consequences for both the destination's attractiveness and its competitive advantage. On the contrary, when the destination's reputation is negatively affected by visitors' experiences, comments and reviews, such destination might compromise its ability to attract new visitors. Studies in this field agree alike that the tourist experience is negatively affected by overcrowding and overflows phenomena occurring around the visited city attractions. The present research, merging the aforementioned observations, investigates whether visitor density affects the online reputation of the Uffizi Gallery, estimated by extracting visitors' opinions and feedbacks on the city's main attractions from TripAdvisor ratings and from Twitter posts, by applying sentiment analysis to evaluate whether the text is positive, negative, or neutral. The city of Florence is an ideal case study, as the city records almost 16 million tourist overnight stays per year hence highly exposed to the risk of tourist overcrowding and overflows. The research findings reveal that Uffizi Gallery experiences and mood are influenced by the number of visitors insisting and if tourists live a negative experience, this is further exacerbated by the growing density of visitors themselves. We find that, if tourists have a negative experience, this is exacerbated by the density of visitors to the Uffizi Gallery. The results reveal also that tourists' experiences are even more influenced by any general dissatisfaction they experience in the city of Florence in a broader way. Practical implications and theoretical contributions are discussed.

Details

Online Reputation Management in Destination and Hospitality
Type: Book
ISBN: 978-1-80382-376-8

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Available. Content available
Book part
Publication date: 9 March 2022

Piero Formica

Free Access. Free Access

Abstract

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Ideators
Type: Book
ISBN: 978-1-80262-830-2

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Article
Publication date: 1 December 2001

Martha Zarate

Looks at the first 100 years of Italian cinema examining its role in Italy’s recent history. Provides a bibliography of major film directors, Italian cinema sources, reference…

2928

Abstract

Looks at the first 100 years of Italian cinema examining its role in Italy’s recent history. Provides a bibliography of major film directors, Italian cinema sources, reference works, histories, themes, theory and criticism and articles in journals.

Details

Collection Building, vol. 20 no. 4
Type: Research Article
ISSN: 0160-4953

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Article
Publication date: 3 August 2018

Luis Miguel Rodrigo, Gianni Romaní and Emilio Ricci

The purpose of this paper is to characterize the immigrant entrepreneurs of the Region of Antofagasta and identify their contribution to local development.

312

Abstract

Purpose

The purpose of this paper is to characterize the immigrant entrepreneurs of the Region of Antofagasta and identify their contribution to local development.

Design/methodology/approach

This is a descriptive study with a quantitative approach. Face-to-face interviews using a structured questionnaire were carried out with a sample of 314 immigrant entrepreneurs in the city of Antofagasta. The data were analysed using descriptive statistics and mean difference.

Findings

The results show a new type of entrepreneur that cannot be fully described by the theories developed for South–North immigrant entrepreneurs. The concept of the South–South entrepreneur is therefore proposed, in order to categorise these entrepreneurs and explain their behaviour, with the conclusion that this group makes a significant contribution to the local economy, both in terms of job and wealth creation and by broadening the availability of goods and services.

Practical implications

Given that immigrant entrepreneurs are a valuable socio-economic asset to the city in terms of job and wealth creation and service diversification, public administrations should endeavour to support these individuals and attract them to the city.

Social implications

Knowledge of the contribution of this group will lead to a greater acceptance of immigrants who have recently been rejected by certain sectors of the population.

Originality/value

This study reveals the existence of a group of immigrant entrepreneurs whose characteristics and contribution to local development were previously not known.

Propósito

El objetivo de este artículo es caracterizar a los inmigrantes emprendedores/as de la región de Antofagasta e identificar de su aporte al desarrollo local.

Diseño/metodología/enfoque

Es un estudio descriptivo, con un enfoque cuantitativo. Se realizaron entrevistas cara a cara con cuestionario estructurado a una muestra de 314 inmigrantes emprendedores de la ciudad de Antofagasta. Los datos fueron analizados utilizando estadística descriptiva y diferencia de medias.

Resultados

Los resultados muestran un nuevo tipo de emprendedor que no pueden ser explicados a cabalidad por las teorías desarrolladas para inmigrantes emprendedores Sur-Norte. Por ello, se propone el concepto de emprendedores Sur-Sur, para categorizarles y explicar su comportamiento, concluyendo que realizan un aporte significativo a la economía local, tanto en generación de empleo y riqueza como en el incremento en la oferta.

Implicaciones prácticas

Puesto que los inmigrantes emprendedores son un valioso activo socioeconómico para la ciudad en términos de generación de empleo, riqueza y diversidad en la oferta de servicios, las administraciones públicas deberían de tratar de apoyarlos, cuidarlos y atraer a la ciudad.

Implicaciones sociales

El conocimiento del aporte de este colectivo contribuirá a una mejor aceptación de los inmigrantes, que en los últimos años han sido rechazados por algunos sectores de la población.

Originalidad/valor

Este estudio devela la realidad de un grupo de inmigrantes emprendedores del cual no se tenía conocimiento sobre sus características y su aporte al desarrollo local.

Details

Academia Revista Latinoamericana de Administración, vol. 31 no. 3
Type: Research Article
ISSN: 1012-8255

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Book part
Publication date: 9 March 2022

Piero Formica

Abstract

Details

Ideators
Type: Book
ISBN: 978-1-80262-830-2

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