Gina Pauline and Jeffrey S. Pauline
The purpose of the paper is to examine the demographic make‐up of volunteers and their motives for participating in a professional tennis event.
Abstract
Purpose
The purpose of the paper is to examine the demographic make‐up of volunteers and their motives for participating in a professional tennis event.
Design/methodology/approach
This study uses a cross‐sectional descriptive study to investigate the primary motivation of volunteers from a US Open Series professional tennis event. A MANOVA was also conducted to compare the volunteer motivation factors (purposive, egoistic, leisure, material, external) by demographic factors (gender and age).
Findings
Volunteers' demographics closely resemble the tennis participation population and are similar to other tournament volunteers in the sport of golf. Volunteers were strongly motivated by material and purposive factors. Gender and age had no significant effect on the motivation to volunteer.
Research limitations/implications
The sample being from a single event can limit the generalizations, but the work can serve as a framework for more extensive studies, including focusing on a women's event to examine the differences in motivation.
Practical implications
Implications of the results are provided in an effort to assist sport managers to design quality volunteer experiences that enhance the overall experience, supporting episodic volunteers' work ethic, and management of the event. There is clear evidence that volunteer satisfaction is higher when their motives are met. It is intended that this research will offer more support for event organizers based on the growing usage of volunteers and concerns in the sport industry.
Originality/value
This study is the only one that examines tennis volunteers in general as well as exploring the effect of the dependent variables of gender and age on motivation.
Details
Keywords
The purpose of this editorial is to introduce the special issue on the relationship of performance management to sports teams.
Abstract
Purpose
The purpose of this editorial is to introduce the special issue on the relationship of performance management to sports teams.
Design/methodology/approach
The paper explains the importance of performance management to sports teams and justifies the need for the special issue.
Findings
The paper finds that there are a variety of different types of teams that operate in the sports context, including professional league teams, college teams, teams at the workplace, volunteer teams and coaching teams.
Originality/value
This editorial provides an overview of this special issue, which comprises eight original papers that are best practice examples of the latest developments in the research on teams in the sports context. Each of these articles is briefly discussed in terms of its contribution to the literature.
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Lilith Arevshatian Whiley and Gina Grandy
The authors explore how service workers negotiate emotional laboring with “dirty” emotions while trying to meet the demands of neoliberal healthcare. In doing so, the authors…
Abstract
Purpose
The authors explore how service workers negotiate emotional laboring with “dirty” emotions while trying to meet the demands of neoliberal healthcare. In doing so, the authors theorize emotional labor in the context of healthcare as a type of embodied and emotional “dirty” work.
Design/methodology/approach
The authors apply interpretative phenomenological analysis (IPA) to their data collected from National Health Service (NHS) workers in the United Kingdom (UK).
Findings
The authors’ data show that healthcare service workers absorb, contain and quarantine emotional “dirt”, thereby protecting their organization at a cost to their own well-being. Workers also perform embodied practices to try to absolve themselves of their “dirty” labor.
Originality/value
The authors extend research on emotional “dirty” work and theorize that emotional labor can also be conceptualized as “dirty” work. Further, the authors show that emotionally laboring with “dirty” emotions is an embodied phenomenon, which involves workers absorbing and containing patients' emotional “dirt” to protect the institution (at the expense of their well-being).
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Keywords
Harnessing the power and potential of Artificial Intelligence (AI) continues a centuries-old trajectory of the application of science and knowledge for the benefit of humanity…
Abstract
Harnessing the power and potential of Artificial Intelligence (AI) continues a centuries-old trajectory of the application of science and knowledge for the benefit of humanity. Such an endeavor has great promise, but also the possibility of creating conflict and disorder. This chapter draws upon the strengths of the previous chapters to provide readers with a purposeful assessment of the current AI security landscape, concluding with four key considerations for a globally secure future.