Cheng Hung Sun, Thomas Lew, Doris Tan, Shu Yin Hoi, Raj Khandan and, Choo Hwee Poi, Reddy Surender, Shirley Tay, Gervais Wan, Y.S. Lee, Lee Lee Lim, Handi Solikin and Samuel Yeak
The purpose of this paper is to outline considerations and steps taken to introduce electronic reporting and verification from systems design and multidisciplinary collaborations…
Abstract
Purpose
The purpose of this paper is to outline considerations and steps taken to introduce electronic reporting and verification from systems design and multidisciplinary collaborations to gap analysis and devising solutions. It also evaluates carefully placed forcing functions’ impact on verification rates.
Design/methodology/approach
A multidisciplinary workgroup was formed to stop print and establish electronic reporting. The electronic verification's success was assessed by weekly activity analysis.
Findings
Introducing a verification forcing function markedly improved verification activity. Thereafter, non-verified results stabilized at 7 percent up to 75 weeks post-implementation.
Practical implications
This paper illustrates how results reporting and verification could be implemented in a tertiary hospital using a mixed electronic and paper record. Factors that were critical to success include stakeholder engagement and applying systems design that focussed on patient safety as a key priority. The electronic reporting system was augmented by strategically inserted forcing functions, clear clinical-responsibility lines and ancillary alert systems.
Originality/value
The systems design method's value in managing non-critical but abnormal results appears to have been under-appreciated. This paper describes how systems design could be used to improve health information delivery and management.
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Jenna M. Evans, Ross G. Baker, Whitney Berta and Barnsley Jan
To examine the evolution of health care integration strategies and associated conceptualization and practice through a review and synthesis of over 25 years of international…
Abstract
Purpose
To examine the evolution of health care integration strategies and associated conceptualization and practice through a review and synthesis of over 25 years of international academic research and literature.
Methods
A search of the health sciences literature was conducted using PubMed and EMBASE. A total of 114 articles were identified for inclusion and thematically analyzed using a strategy content model for systems-level integration.
Findings
Six major, inter-related shifts in integration strategies were identified: (1) from a focus on horizontal integration to an emphasis on vertical integration; (2) from acute care and institution-centered models of integration to a broader focus on community-based health and social services; (3) from economic arguments for integration to an emphasis on improving quality of care and creating value; (4) from evaluations of integration using an organizational perspective to an emerging interest in patient-centered measures; (5) from a focus on modifying organizational and environmental structures to an emphasis on changing ways of working and influencing underlying cultural attitudes and norms; and (6) from integration for all patients within defined regions to a strategic focus on integrating care for specific populations. We propose that underlying many of these shifts is a growing recognition of the value of understanding health care delivery and integration as processes situated in Complex-Adaptive Systems (CAS).
Originality/value
This review builds a descriptive framework against which to assess, compare, and track integration strategies over time.
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Pascalin Tiam Kapen, Cédric Gervais Njingang Ketchate, Didier Fokwa and Ghislain Tchuen
For this purpose, a linear stability analysis based on the Navier–Stokes and Maxwell equations is made leading to an eigenvalue differential equation of the modified…
Abstract
Purpose
For this purpose, a linear stability analysis based on the Navier–Stokes and Maxwell equations is made leading to an eigenvalue differential equation of the modified Orr–Sommerfeld type which is solved numerically by the spectral collocation method based on Chebyshev polynomials. Unlike previous studies, blood is considered as a non-Newtonian fluid. The effects of various parameters such as volume fraction of nanoparticles, Casson parameter, Darcy number, Hartmann number on flow stability were examined and presented. This paper aims to investigate a linear stability analysis of non-Newtonian blood flow with magnetic nanoparticles with an application to controlled drug delivery.
Design/methodology/approach
Targeted delivery of therapeutic agents such as stem cells and drugs using magnetic nanoparticles with the help of external magnetic fields is an emerging treatment modality for many diseases. To this end, controlling the movement of nanoparticles in the human body is of great importance. This study investigates controlled drug delivery by using magnetic nanoparticles in a porous artery under the influence of a magnetic field.
Findings
It was found the following: the Casson parameter affects the stability of the flow by amplifying the amplitude of the disturbance which reflects its destabilizing effect. It emerges from this study that the taking into account of the non-Newtonian character is essential in the modeling of such a system, and that the results can be very different from those obtained by supposing that the blood is a Newtonian fluid. The presence of iron oxide nanoparticles in the blood increases the inertia of the fluid, which dampens the disturbances. The Strouhal number has a stabilizing effect on the flow which makes it possible to say that the oscillating circulation mechanisms dampen the disturbances. The Darcy number affects the stability of the flow and has a stabilizing effect, which makes it possible to increase the contact surface between the nanoparticles and the fluid allowing very high heat transfer rates to be obtained. It also emerges from this study that the presence of the porosity prevents the sedimentation of the nanoparticles. By studying the effect of the magnetic field on the stability of the flow, it is observed that the Hartmann number keeps the flow completely stable. This allows saying that the magnetic field makes the dissipations very important because the kinetic energy of the electrically conductive ferrofluid is absorbed by the Lorentz force.
Originality/value
The originality of this paper resides on the application of the linear stability analysis for controlled drug delivery.
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Huosong Xia, Ping Wang, Tian Wan, Zuopeng Justin Zhang, Juan Weng and Sajjad M. Jasimuddin
The paper focuses on the variables that help analyze peer-to-peer (P2P) lending platforms. It explores the characteristic factors of identifying problematic platforms, and designs…
Abstract
Purpose
The paper focuses on the variables that help analyze peer-to-peer (P2P) lending platforms. It explores the characteristic factors of identifying problematic platforms, and designs a P2P platform risk early warning model.
Design/methodology/approach
With the help of web crawler software, this paper crawls the information of 1427 P2P platforms from the two largest third-party lending information platforms (i.e. P2Peye and WDZJ) in China. SPSS 22.0 was mainly used for basic descriptive statistical analysis, reliability and validity analysis, and regression analysis of the data. MPLUS 7.0 was used for confirmatory factor analysis and structural equation models analysis.
Findings
Based on the multi-dimensional information, this paper performs text mining to develop an investor sentiment index. This study shows that the characteristics of the platform (i.e. basic features, capital security, operations management, and social network) have a significant impact on identifying problematic platforms.
Research limitations/implications
There are some limitations to this research. In the process of model construction, some external factors may be ignored, such as government policies. Future research will need to consider the impact of policy and other factors more comprehensively on P2P lending platform risk identification.
Practical implications
This study proposes an effective method for investors and regulators to identify the risk factors of P2P lending platforms. The research findings provide valuable insights for promoting government participation in platform management as well as a healthy development of the P2P lending industry.
Originality/value
The paper addresses the factors that influence platform risks to help analyze P2P lending platforms. Prior research has not explored how to identify problematic P2P lending platforms in-depth and is limited by only focusing on either soft information or hard information. It identifies the characteristic factors of identifying problematic platforms and designs a P2P platform risk early warning model.
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Christine Mathies, Tung Moi Chiew and Michael Kleinaltenkamp
While researchers in other disciplines seek to determine the impact that humour has in personal interactions, studies of humour in service delivery are lacking. The purpose of…
Abstract
Purpose
While researchers in other disciplines seek to determine the impact that humour has in personal interactions, studies of humour in service delivery are lacking. The purpose of this paper is to examine whether it is beneficial to deliberately use humour in service encounters.
Design/methodology/approach
This paper provides a comprehensive review of humour research in multiple disciplines to assess the applicability of their key findings to the service domain. By establishing the antecedents, types, and consequences of humour, the authors build a framework and propositions to help service researchers uncover the potential of injecting humour into service interactions.
Findings
The authors find that using humour in service encounters is an ingenious affiliative behaviour which strengthens rapport between service employees and their customers. Humour also permits frontline service employees to better cope with the emotional challenges of their work, thus promising to reduce emotional labour and increase well-being. The effectiveness of service recovery efforts may also grow if employees use humour successfully to soften unpleasant emotional reactions and accept responsibility.
Originality/value
The authors explore cross-disciplinary humour research to apply the findings to the use of humour in service encounters. The authors also attempt to identify situations in which humour usage is most promising or beneficial, as well as its main beneficiaries.
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Yu Lin, Shuaishuai Zhang and Yingjie Shi
The purpose of this paper is to examine the impact of operational stickiness on product quality. Particularly, it analyzes the moderating effect of product diversification on the…
Abstract
Purpose
The purpose of this paper is to examine the impact of operational stickiness on product quality. Particularly, it analyzes the moderating effect of product diversification on the relationship between operational stickiness and product quality of exporting firms from China.
Design/methodology/approach
Using a sample of 3,567 exporting firms between 2002 and 2012 in China, this paper develops a fixed effect model to demonstrate the nonlinear relationship between operational stickiness and product quality.
Findings
Results show that operational stickiness has an inverted U-shaped impact on product quality, while inventory stickiness, property, plant and equipment (PPE) stickiness and labor stickiness are used to measure operational stickiness. Furthermore, the impact of operational stickiness on product quality is found to be moderated by product diversification.
Practical implications
Managers can achieve an optimal level of product quality by adjusting the level of operational stickiness. Firms with excessive operational stickiness should appropriately reduce the degree of stickiness to improve product quality. Besides, managers who focus on product quality should be cautious in adopting the product diversification strategy and be wary of the loss of product quality this strategy may cause.
Originality/value
This paper is the first study that has empirically validated the inverted U-shaped relationship between operational stickiness and product quality, and confirmed the moderating effect of product diversification on the relationship between operational stickiness and product quality. It provides a new idea to improve product quality by operational management.
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Mohd Haniff Zainuldin, Tze Kiat Lui and Kwang Jing Yii
This paper aims to discuss and explore the unique agency issues in Islamic banks which give rise to different agency conflicts exist in Islamic banks as compared to conventional…
Abstract
Purpose
This paper aims to discuss and explore the unique agency issues in Islamic banks which give rise to different agency conflicts exist in Islamic banks as compared to conventional banks. In addition, this paper critically examines agency theory in Islamic banking perspective by incorporating Islamic ethical considerations in the principal–agent setting.
Design/methodology/approach
This is a conceptual paper, and the discussions revolve around the review of literature of which important sources have been cited in a way that demonstrates a reasonable understanding of the topic. It attempts to create a discourse around the inclusion of Islamic ethical system in understanding the governance structure of Islamic banks.
Findings
This paper concludes that Islamic ethical system embedded in the Islamic banks business activities shapes Islamic banks into organisations that place higher ethical considerations than conventional banks. Therefore, Islamic banks are likely to have less severe agency problems relative to their conventional counterparts.
Research limitations/implications
Because of the chosen research approach, the research results may lack generalisability. Therefore, researchers are encouraged to test the proposed propositions further.
Practical implications
As the discourse generated by the paper, it can ultimately enhance the understanding of Islamic governance structure in the perspective of agency issues.
Social implications
As the discourse generated by the paper, it can ultimately enhance the understanding of Islamic governance structure in the perspective of agency issues.
Originality/value
The paper attempts to bring to attention the important aspect of principal–agent relationship within the Islamic banking structures and explain the role of incorporating Islamic ethical system in enhancing the understanding of the principal–agent relationship.
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Di Lu, Run Kai Jiao, Fei-Fei Li, Hang Yin and Xiaoqing Lin
Previous studies showed that the unconscious-intuitive strategy resulted in a better choice for it is more predictive of actual interest. This benefit may be influenced by…
Abstract
Purpose
Previous studies showed that the unconscious-intuitive strategy resulted in a better choice for it is more predictive of actual interest. This benefit may be influenced by occupational engagement, for the dual process of career decisions takes it as a tool for multidevelopment and optimal adjustment. Thus, we replicated (and extended) the study of Motl et al. (2018) through two experiments to identify the role of three pre-decisional strategies and then explore the combined effects of occupational engagement and these strategies. The purpose of this paper is to address these issues.
Design/methodology/approach
The authors replicated (and extended) the study of Motl et al. (2018) through two experiments. First, both studies adopted generalized linear mixed-effects models for statistical analyses to distinguish random and fixed effects. Second, Study 2 used a computer-based process-tracing program called “Mouselab” to explore the effect of the pre-decisional strategy self-generated on participants' interest appraisals over time.
Findings
Study 1 found that engagement helped promote participants' interest experience when decisions as usual and the intuitive strategy did not produce optimal choices. Further, people with more prior knowledge about situations no longer achieved as many benefits from their allocated strategy (i.e. rational strategy) as those with less. Study 2 failed to find adequate advantages of the intuitive strategy. Specifically, people with less search depth (the heuristic-intuitive strategy) were more interested in their choices. Nevertheless, when the strategy was manipulated as variability of search (VS), it only found the promotion of engagement, but it neither found the interaction between engagement and strategy nor did strategy itself.
Originality/value
The present paper provides mixed support for adaptive career decision-making. Career counselors can use occupational engagement levels as a reference for pre-decisional strategy selection and coach clients to adopt a proper decision-making process/method to make interest forecasts.
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The purpose of this paper is to investigate whether management strategies implemented by non-commercial traders may be identified as a key factor in affecting oil price paths in…
Abstract
Purpose
The purpose of this paper is to investigate whether management strategies implemented by non-commercial traders may be identified as a key factor in affecting oil price paths in the conventional pre- and post-financialization periods.
Design/methodology/approach
By using a vector autoregressive approach the dynamic analysis of the daily stock indexes for some of the most important world economies and the oil prices is conducted starting from 1992 to the end of 2020.
Findings
The findings do not support the idea that the financial markets act as a privileged conduit in transmitting the shocks to the oil spot quotations.
Originality/value
Such a direct assessment has not been previously proposed in literature wherein – under a financial perspective – the returns are generally taken into consideration.