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Article
Publication date: 27 June 2023

Irene Gil-Saura, Maria-Eugenia Ruiz-Molina, Antonio Marín-García and Géraldine Michel

Innovation and sustainability are two key factors for retailers seeking a competitive advantage. However, the way in which the joint effect of both of these variables impacts…

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Abstract

Purpose

Innovation and sustainability are two key factors for retailers seeking a competitive advantage. However, the way in which the joint effect of both of these variables impacts consumer satisfaction is still unknown. To address this gap, based on the concept of sustainability-oriented service innovation (SOSI), the authors introduce a new construct named sustainability-oriented commerce innovation (SOCI) in the context of the retail sector.

Design/methodology/approach

The relationships between the variables defined in this research were examined using a structural equations model for 510 customers of grocery retail establishments.

Findings

The authors find support for a direct positive impact of SOCI on customer satisfaction and an indirect impact through store equity. These chained effects are modified according to the client participation in the development of sustainable and innovative initiatives.

Originality/value

This research analyses the joint effect of innovation and sustainability in the retail context by introducing a new concept – SOCI – and a scale for its measurement whose psychometric properties are validated.

Details

International Journal of Retail & Distribution Management, vol. 51 no. 11
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 12 February 2020

Valérie Zeitoun, Geraldine Michel and Nathalie Fleck

This paper aims to clarify the persuasion mechanism of chief executive officers (CEOs) and employees as endorsers of brand advertising and helps discern consumer attitudes toward…

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Abstract

Purpose

This paper aims to clarify the persuasion mechanism of chief executive officers (CEOs) and employees as endorsers of brand advertising and helps discern consumer attitudes toward internal endorsement.

Design/methodology/approach

The exploratory character of the present research required a qualitative approach combining focus groups and face-to-face interviews considered as both meaningful and complementary.

Findings

The findings suggest that while the celebrity endorsement ensures familiarity and likability, internal endorsement supports credibility and congruity with an important role of storytelling. Moreover, employee endorsements induce an internalization process based on the real-self, while the endorser CEO induces admiration grounded in the ideal self. More fundamentally, the study reveals how the internal endorsement modifies the meaning transfer model and involves a process of meaning translation, which affects the corporate brand image rather than the product brand image.

Originality/value

The present paper reveals that CEOs and employees can be strong levers for gilding the corporate brand image compared to the celebrities who enhance the product brand image. Moreover, the authors show that the CEO is a character who can be admired without the threat of upward comparison at the opposite of celebrities. Finally, this research highlights the specific role of employees bringing authenticity because of their anchorage in real life.

Details

Qualitative Market Research: An International Journal, vol. 23 no. 2
Type: Research Article
ISSN: 1352-2752

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Article
Publication date: 9 January 2024

Aïda Mimouni Chaabane, Virginie Pez and Raphaëlle Butori

The purpose of this research is to identify how a reward programme name (“loyalty programme” (LP) versus “customer club” (CC)) influences the type of central rewards expected and…

227

Abstract

Purpose

The purpose of this research is to identify how a reward programme name (“loyalty programme” (LP) versus “customer club” (CC)) influences the type of central rewards expected and their impact on loyalty to the retailer.

Design/methodology/approach

The authors conducted a survey followed by an experiment.

Findings

Central rewards from programmes called LP are equally hard and soft, whereas central rewards from programmes called CC are mainly soft. Providing customers with central rewards increases satisfaction with the programme and loyalty to the retailer, but only for programmes called LP.

Practical implications

Loyalty managers are advised to pay particular attention to the consistency between the type of rewards they offer and the reward programme name that carries them. Contrary to the name LP that leads to me-too programmes, the name CC offers more flexibility to choose the rewards, providing opportunities to stand out from competing programmes.

Originality/value

By building on a new and original theoretical approach, this research is the first attempt to investigate the effect of the reward programme naming decisions on customers' evaluations and responses.

Details

International Journal of Retail & Distribution Management, vol. 52 no. 3
Type: Research Article
ISSN: 0959-0552

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Article
Publication date: 1 May 1989

Geraldine Bown

The 4th European Women′s Management Development Conference –“The New Manager: Changes and Challenges” took place inSeptember 1988. The author provides an account of the highlights…

30

Abstract

The 4th European Women′s Management Development Conference – “The New Manager: Changes and Challenges” took place in September 1988. The author provides an account of the highlights and her comments on the papers presented and the activities that took place.

Details

Industrial and Commercial Training, vol. 21 no. 5
Type: Research Article
ISSN: 0019-7858

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Article
Publication date: 11 January 2024

Matthias Walther, Ulrike Mayrhofer and Noémie Dominguez

This exploratory research aims to identify the types of social networks established by German and French expatriates.

185

Abstract

Purpose

This exploratory research aims to identify the types of social networks established by German and French expatriates.

Design/methodology/approach

The authors use the concepts of social capital and social networks, as well as the societal and cultural approaches, to investigate the way expatriates develop their social networks. The authors' empirical study is based on 40 semi-structured interviews conducted with German and French expatriates.

Findings

The authors' findings show that German expatriates mainly establish professional networks, whereas their French counterparts also focus on personal networks. They further indicate that managing social capital lies within the individual responsibility of German expatriates, whereas it is part of higher education institutions in France.

Originality/value

The authors highlight the way German and French expatriates manage their social networks and provide novel insights into the role played by higher education systems and the cultural characteristics of their home country context.

Details

Career Development International, vol. 29 no. 1
Type: Research Article
ISSN: 1362-0436

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Book part
Publication date: 27 July 2021

Thomas Garavan, Geraldine Matthews-Smith, Ann Marie Gill and Fergal O’Brien

Purpose: Talent management and in particular strategic talent management (STM) has emerged as an important issue for hospitality organisations worldwide. In this chapter, we…

Abstract

Purpose: Talent management and in particular strategic talent management (STM) has emerged as an important issue for hospitality organisations worldwide. In this chapter, we address some of the complexities evident in hospitality organisations in relation to the practice of STM, the types of internal and external STM issues that arise and both the research and practice implications of pursuing STM in hospitality organisations.

Methodology/Approach: This chapter presents a review of the literature on the wider topic of STM, with particular focus on the integration of issues and themes identified in the hospitality management literature related to STM perspectives.

Findings: We find that STM is a topical issue for hospitality organisations irrespective of size, complexity, or geographic location. However, research that explicitly addresses STM in hospitality is nascent leaving many unanswered questions. The notion of what constitutes STM is shaped by the complexities and values of the hospitality industry itself and its meaning is not necessarily the same as in other industry contexts. However, as yet we do not have sufficient insights to reach conclusions as to what STM truly looks like in hospitality organisations.

Research Implications: Here, we add to the literature, highlighting the need for more research on the many dimensions of STM in hospitality organisations including its antecedents, processes, and outcomes and the extent to which it is different in hospitality organisations compared to multinational corporations and public sector organisations.

Practical Implications: We highlight a number of practical implications around roles, processes, practices, and skillsets to utilise a strategic approach to talent management in hospitality organisations.

Originality/Value: This chapter continues the debate as to the role of STM in hospitality organisations as well as providing a more focussed agenda for both future research and practice. We also analyse and critique the internal and external forces and pressures that shape STM in hospitality organisations.

Details

Talent Management Innovations in the International Hospitality Industry
Type: Book
ISBN: 978-1-80071-307-9

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Article
Publication date: 1 July 2014

Elizabeth Joan Kelly

– This paper aims to compile an annotated list of films about or pertaining to the artist Andy Warhol.

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Abstract

Purpose

This paper aims to compile an annotated list of films about or pertaining to the artist Andy Warhol.

Design/methodology/approach

Films were located using library catalogs, databases and online searches. Selections were evaluated through inspection and both academic and popular film reviews. Inclusion was predicated not only on subject matter and merit but also on availability either on home media or online.

Findings

Warhol’s many artistic creations can be introduced and evaluated using a combination of visual and auditory representation. Movies and television (TV) depicting Warhol through dramatization, primary source film, biographical documentary and his art in the context of other artists and movements are readily available through a variety of media.

Originality/value

The selected titles provide a comprehensive introduction to the scholarly analysis of Warhol’s art and work through a format that allows the most extensive representation of Warhol’s artistic output.

Details

Collection Building, vol. 33 no. 3
Type: Research Article
ISSN: 0160-4953

Keywords

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Book part
Publication date: 27 July 2021

Stefan Jooss, Ralf Burbach and Huub Ruël

Abstract

Details

Talent Management Innovations in the International Hospitality Industry
Type: Book
ISBN: 978-1-80071-307-9

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Book part
Publication date: 8 May 2002

Matthew L. Saxton and John V. Richardson

Abstract

Details

Understanding Reference Transactions: Transforming an Art into a Science
Type: Book
ISBN: 978-0-12587-780-0

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Article
Publication date: 25 January 2019

Tara Samantha Styles-Lightowlers

Feminism has provided a sustained challenge to the widespread occurrence of violence against women (VAW). Yet despite the tremendous efforts of feminist activists and academics…

318

Abstract

Purpose

Feminism has provided a sustained challenge to the widespread occurrence of violence against women (VAW). Yet despite the tremendous efforts of feminist activists and academics, it continues to be one of the most tolerated crimes in the world. This paper offers an account of the author’s experiences teaching about VAW in higher education (HE) and an overview of how specific approaches to teaching this subject can provide an empowering space for students who have experienced such violence. The paper aims to discuss these issues.

Design/methodology/approach

Drawing upon the works of feminists committed to ending VAW, transformative education as envisioned by Paulo Freire and Foucault’s work on knowledge and power, the author proposes a feminist informed teaching practice that facilitates empowerment through: giving voice to women who have experienced violence; exploring and promoting the transformative potential of education and; challenging traditional and dominant forms of knowing.

Findings

A recognition of the social, historical and political context in which violence occurs, and how traditional knowledge about it is accepted, is vital in empowering women who have experienced violence to challenge dominant discourses that do not fit with their own perceived reality.

Originality/value

Whilst there is currently a growing interest in the barriers to HE participation, the author seeks to explore the ways in which some of the barriers can be addressed that students may face whilst on HE courses, particularly in relation to self-awareness, empowerment and healing.

Details

Equality, Diversity and Inclusion: An International Journal, vol. 38 no. 4
Type: Research Article
ISSN: 2040-7149

Keywords

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