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Article
Publication date: 1 April 1992

Susan Gott, Rachael Murfin and Gerald McSorley

Outlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and…

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Abstract

Outlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and improve quality. Reports on a specific research project, undertaken to analyse the impact of both the processes and end results of setting quality standards.

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International Journal of Health Care Quality Assurance, vol. 5 no. 4
Type: Research Article
ISSN: 0952-6862

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