Susan Gott, Rachael Murfin and Gerald McSorley
Outlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and…
Abstract
Outlines an approach to the systematic evaluation of the benefits of standard setting as part of a TQM programme, which looks at the systems and culture necessary to monitor and improve quality. Reports on a specific research project, undertaken to analyse the impact of both the processes and end results of setting quality standards.