This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb014393. When citing the article, please…
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb014393. When citing the article, please cite: Peter Gilmour, George Borg, Peter A. Duffy, Nigel D. Johnston, B.E. Limbek, Michael R. Shaw, (1976) “Customer Service: Differentiating By Market Segment”, International Journal of Physical Distribution, Vol. 7 Iss: 3, pp. 141 - 148.
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb014393. When citing the article, please…
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb014393. When citing the article, please cite: Peter Gilmour, George Borg, Peter A. Duffy, Nigel D. Johnston, B.E. Limbek, Michael R. Shaw, (1976) “Customer Service: Differentiating By Market Segment”, International Journal of Physical Distribution, Vol. 7 Iss: 3, pp. 141 - 148.
Peter Gilmour, George Borg, Peter A. Duffy, Nigel D. Johnston, B.E. Limbek and Michael R. Shaw
Most companies establish customer service policies which are then uniformly applied to all customers with the possible exception of providing superior service to the few largest…
Abstract
Most companies establish customer service policies which are then uniformly applied to all customers with the possible exception of providing superior service to the few largest customers. In this article the service provided by the major suppliers in the scientific instrument and supplies industry in Australia is examined. This is contrasted to the service requirements of their customers in toto and by segment. Considerable differences were found between the service provided and the service required. Also service requirements differed significantly between customer segments. Competitive advantage can be obtained by the supplier providing differential service levels by customer segment.
It is with deep regret that the management of KEK in Macclesfield announce the death of Roy Cooper.
THE operating economics, basic design philosophy, power plants, and systems, structural and aerodynamic design of the British Aircraft Corporation One‐Eleven short‐range airliner…
Abstract
THE operating economics, basic design philosophy, power plants, and systems, structural and aerodynamic design of the British Aircraft Corporation One‐Eleven short‐range airliner have been dealt with in considerable detail in the preceding five articles. This final article is intended as ‘back‐up’ information—primarily to the systems description by Mr Carline—but whereas the earlier descriptions have concentrated upon general philosophies and the complete systems, it is intended here to describe specific pieces of equipment and the contributions of a number of Companies in support of the BAC One‐Eleven programme.
Jean Claude Cachia, Fabrizio Ellul, Mark Harwood and Carmen Sammut
The purpose of this paper is to analyse why Malta continues to show the highest level of turnout for European Parliament (EP) elections in a country where voting is not…
Abstract
Purpose
The purpose of this paper is to analyse why Malta continues to show the highest level of turnout for European Parliament (EP) elections in a country where voting is not obligatory. By analysing the Maltese EP elections from 2004 to 2019, the paper seeks to understand why the Maltese engage with a second order election to the degree that they do.
Design/methodology/approach
The paper is a combination of qualitative and quantitative methods, first assessing the context of the 2019 elections, the historical trends and then the factors that help explain why the Maltese continue to engage with EP elections.
Findings
The paper finds that the Maltese political system, highly polarised and dominated by two parties, primarily galvanises people to engage with elections, that it is more about party leadership than actual engagement with Europe and that second order elections in Malta are often run as first order elections.
Originality/value
This paper is the only systematic evaluation of the 2019 EP elections in Malta, discusses categorically that EP elections are rarely about Europe while also showing clearly that political parties can make second-order elections appear as first-order elections should the stakes be high enough.
Details
Keywords
The sexual and erotic dimensions inherent in leadership’s physicality impact on power dynamics within organizations but have been rendered largely invisible by current…
Abstract
The sexual and erotic dimensions inherent in leadership’s physicality impact on power dynamics within organizations but have been rendered largely invisible by current scholarship. In organizational practice, leadership is a masculine activity ideally carried out by male bodies, such that women’s leadership is still perceived as problematic. This suggests that the field is fearful of allowing sexual bodies to pollute what should be a functional, cognitive and instrumental activity. This chapter therefore draws on Julia Kristeva’s concept of abjection to explain how and why the sexual body is positioned as the unspoken other of leadership. To do this, I explore the representation of two very contrasting leaders, Jean Luc Picard and the Borg Queen, in the popular film Star Trek: First Contact. The film illuminates how leadership ideally resides in a virile, mastered and distant male body. The sexual female body is represented as disgusting, dangerous, and a source of contamination and so must be cast out and destroyed. Finally, I ask whether the representation of the Borg Queen is useful as a transgressive means to undermine the abjection of the female leader’s body. However, I conclude that to counter abjection, scholars of leadership need instead to build discursive and material practices that revalue the feminine and respect the alterity of self and others.
The purpose of this paper is to present a case study on the development of the cultural heritage sector on the island of Gozo in the Maltese archipelago. The studying of these…
Abstract
Purpose
The purpose of this paper is to present a case study on the development of the cultural heritage sector on the island of Gozo in the Maltese archipelago. The studying of these relationships is very important to maximise the impact of the cultural heritage sector on tourism. The importance of the development of cultural tourism as a specific niche has been consistently recognised (Boissevain, 1994; Ministry for Tourism and Culture, 2007; Ministry for Tourism Culture and the Environment, 2016; Ministry for Tourism, 2014).
Design/methodology/approach
A case study methodology is adopted. The findings have been sourced mainly through secondary data such as official publications and materials available publicly, and through the author’s in-depth knowledge of the socio-cultural context of Gozo.
Findings
The paper’s main outcome is that the success of the cultural heritage sector in Gozo can be attributed to the close collaboration that exists between the Ministry for Gozo (responsible for Gozitan affairs) and non-governmental organisations (NGOs). While a culture of mistrust towards state institutions is generally prevalent among Gozitans (Azzopardi, 2015), the level of collaboration between the Ministry for Gozo and NGOs, may tend to show that Gozitans are more keen to trust state institutions run by the same Gozitans.
Originality/value
This paper analyses the underlying relationships in the cultural heritage sector on the island of Gozo. This is very important to continue building up on this niche as an added value to the tourism sector in Gozo.
Details
Keywords
Mr K. B. Gilkes has been appointed Marketing Manager for Berger Paints' vehicle refinishes. He reports to Industrial Marketing Manager W. S. Crisp.
Doverstrand Ltd, a company owned by Revertex Chemicals Ltd, of Harlow, Essex, jointly with Reichhold Chemicals Inc, of White Plains, USA, has agreed to acquire from May 1, 1977…
Abstract
Doverstrand Ltd, a company owned by Revertex Chemicals Ltd, of Harlow, Essex, jointly with Reichhold Chemicals Inc, of White Plains, USA, has agreed to acquire from May 1, 1977, the know‐how, patents and goodwill of Borg‐Warner's Chemicals latex business in the UK and Europe under an agreement signed in Harlow on March 29.