George Bohoris, Jonathan Coombes, Tony Hamer and Alan Pickering
Deals with two main areas of the quality system of a world leaderin the vehicle lighting industry: conformance to recognized motorindustry quality standards (such as the Ford Q101…
Abstract
Deals with two main areas of the quality system of a world leader in the vehicle lighting industry: conformance to recognized motor industry quality standards (such as the Ford Q101 discipline) and implementation of a TQM programme. First discusses improvements to ensure compliance to standards then describes an approach employed to gain certification to the ISO 9000 standard. The strategy developed for achieving certification ensures that the problems encountered during the development of the quality system improvements will not be repeated. The second strategy is the TQM programme. Deals specifically with one element of this ‐quality costing. Describes how the costing system is being implemented, the problems encountered and the ways in which the company plans to overcome them. One of the main conclusions is that the resultant benefits are already extensive and are likely to prove essential to the future performance of the business.
Details
Keywords
Abstract
Details
Keywords
Evanthia P. Vorria and George A. Bohoris
The European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the…
Abstract
Purpose
The European Business Excellence Model (EBEM) is nowadays a familiar framework, used for a spectrum of purposes, with the most frequent aim from its full deployment being the attainment of organizational success. The EBEM's requirements, however, involve abstruse management concepts and thus, there is, frequently, a significant variety within the suggested approaches to face the criteria requirements. Although, such integrated business excellence models should not necessarily be of a very prescriptive nature, allowing for deployment latitude among sectors and types of businesses, a more homogeneous understanding of the suggested approaches to the requirements might be a welcome basis by both academics and business professionals. This paper aims to resolve some of the questionable concepts associated with the practical deployment of EBEM.
Design/methodology/approach
Integration of the known literature, stemming from both published articles and best practices already made available, to form a well defined framework of suggested approaches to the EBEM's requirements is the approach taken.
Findings
The findings associated with the first requirement of Sub‐Criterion 1a of the EBEM (“leaders developing the Mission, Vision and Culture”) are reported here.
Research limitations/implications
Most of the relevant information describing current, applicable business practices is not yet publicly available, and has to be deduced mainly from responses to questionnaires/interviews.
Originality/value
Specific frameworks of suggested approaches for the well known EBEM's requirements have not, as yet, been made available in the literature.
Details
Keywords
Considers trend testing in the context of reliability/survival applications. Suggests that the very common tendency in reliability testing to fit lifetime distributions to…
Abstract
Considers trend testing in the context of reliability/survival applications. Suggests that the very common tendency in reliability testing to fit lifetime distributions to reliability/maintenance data might occasionally be invalid. Details the appropriate methods to assess the validity, or otherwise, of such a procedure. More specifically, discusses ROCOF curves and the Laplace test for trend, and demonstrates their use by means of a practical, reliability example.
Details
Keywords
John E. Reilly and Romeo V. Turcan
This chapter introduces the aims, objectives and potential outreach of the handbook. The handbook is both a quest for insights from leadership theory and practice in the…
Abstract
This chapter introduces the aims, objectives and potential outreach of the handbook. The handbook is both a quest for insights from leadership theory and practice in the contemporary world and a manifesto for leadership training through a value-based approach to authenticity. Contributors in this handbook do not belong to the orthodox authentic leadership community. They offer varied, provocative views and personal case studies of leadership. Some endorse aspects of the concept of authentic leadership while developing new understanding of authenticity, others suggest that it is flawed; others offer fresh, challenging, leadership insights. The chapter concludes with a brief introduction to all chapters in the handbook.
Details
Keywords
The purpose of this paper is to review the literature on Total Productive Maintenance (TPM) and to present an overview of TPM implementation practices adopted by the manufacturing…
Abstract
Purpose
The purpose of this paper is to review the literature on Total Productive Maintenance (TPM) and to present an overview of TPM implementation practices adopted by the manufacturing organizations. It also seeks to highlight appropriate enablers and success factors for eliminating barriers in successful TPM implementation.
Design/methodology/approach
The paper systematically categorizes the published literature and then analyzes and reviews it methodically.
Findings
The paper reveals the important issues in Total Productive Maintenance ranging from maintenance techniques, framework of TPM, overall equipment effectiveness (OEE), TPM implementation practices, barriers and success factors in TPM implementation, etc. The contributions of strategic TPM programmes towards improving manufacturing competencies of the organizations have also been highlighted here.
Practical implications
The literature on classification of Total Productive Maintenance has so far been very limited. The paper reviews a large number of papers in this field and presents the overview of various TPM implementation practices demonstrated by manufacturing organizations globally. It also highlights the approaches suggested by various researchers and practitioners and critically evaluates the reasons behind failure of TPM programmes in the organizations. Further, the enablers and success factors for TPM implementation have also been highlighted for ensuring smooth and effective TPM implementation in the organizations.
Originality/value
The paper contains a comprehensive listing of publications on the field in question and their classification according to various attributes. It will be useful to researchers, maintenance professionals and others concerned with maintenance to understand the significance of TPM.
Details
Keywords
Jagdeep Singh and Harwinder Singh
– The purpose of this paper is to provide an overview of the history and existing research on continuous improvement (CI).
Abstract
Purpose
The purpose of this paper is to provide an overview of the history and existing research on continuous improvement (CI).
Design/methodology/approach
Extensive review of the literature.
Findings
This paper provides an overview of CI, its inception, how it evolved into sophisticated methodologies used in organizations today, and existing research in this field in the literature.
Research limitations/implications
The literature on classification of CI has so far been very limited. The paper reviews a large number of papers in this field and presents the overview of various CI implementation practices demonstrated by manufacturing organizations globally. It also highlights the sophisticated CI methodologies suggested by various researchers and practitioners in the field of CI.
Practical implications
The literature on classification of CI has so far been very limited. The paper reviews a large number of papers in this field and presents the overview of various CI implementation practices demonstrated by manufacturing organizations globally. It also highlights the sophisticated CI methodologies suggested by various researchers and practitioners in the field of CI.
Originality/value
The paper contains a comprehensive listing of publications on the field in question and its classification. It will be useful to researchers, improvement professionals and others concerned with improvement to understand the significance of CI. It should be of value to practitioners of CI programmes and to academics who are interested in how CI has evolved, and where it is today. To the authors’ knowledge, no recent papers have provided an historical perspective of CI.
Details
Keywords
The purpose of this study is to evaluate the challenges before Indian manufacturing organizations for adapting to proactive total productive maintenance (TPM) initiatives. The aim…
Abstract
Purpose
The purpose of this study is to evaluate the challenges before Indian manufacturing organizations for adapting to proactive total productive maintenance (TPM) initiatives. The aim of this research is to critically examine the factors influencing the implementation of TPM practices in the Indian manufacturing industry, and to devise an overall maintenance strategy for overcoming obstacles to successful TPM implementation.
Design/methodology/approach
The study focuses on systematic identification of obstacles in TPM implementation and working out success factors towards improving manufacturing performance in Indian industry through strategic TPM initiatives.
Findings
The study highlights the strong potential of TPM implementation initiatives in affecting organizational performance improvements. The paper reveals that implementing TPM is by no means an easy task, which is heavily burdened by organizational, cultural, behavioral, technological, operational, financial, and departmental barriers.
Research limitations/implications
The study has been conducted in Indian manufacturing organizations to formulate the critical success factors and enablers for overcoming obstacles to successful TPM implementation with regard to its preparedness to face global challenges.
Practical implications
The study stresses the need for improving the synergy between the maintenance function and other organizational quality improvement initiatives in the organizations, to establish maintenance as a competitive strategy for meeting the challenges of a highly competitive environment.
Originality/value
The study highlights the difficulties faced by Indian manufacturing organizations in their attempt to implement TPM initiatives in order to improve organizational efficiency.
Details
Keywords
Yannis Politis, Charalambos Litos, Evangelos Grigoroudis and Vassilis S. Moustakis
The purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry.
Abstract
Purpose
The purpose of this paper is to present the development of a business excellence model applicable in the hospitality industry.
Design/methodology/approach
Two surveys using questionnaires were conducted: the first one for the development of the model's criteria and sub‐criteria and the second one for the assessment of the criteria and sub‐criteria weights. The model was tested on a number of Greek high‐class hotels.
Findings
Compared with other business excellence models the proposed model includes criteria and sub‐criteria that are more applicable to hotels. The model studies the factors that drive excellence in the hotel sector as well as the importance of these factors as they have been defined by the managers of the hotels. The implementation of the model in a number of high‐class Greek hotels shows its applicability and suitability to be used as a benchmarking system.
Research limitations/implications
Time limitations, as the project was co‐funded by the European Union, have limited the implementation of the proposed business excellence model to a small number of Greek hotels in the area of Crete.
Originality/value
The critical success factors for high‐class hotels have been identified and a business excellence model applicable in the hospitality sector has been developed.
Details
Keywords
Evangelos Triantaphyllou, Boris Kovalerchuk, Lawrence Mann and Gerald M. Knapp
Many maintenance decisions require the evaluation of alternative solutions in terms of complex maintenance criteria such as cost, repairability, reliability and availability…
Abstract
Many maintenance decisions require the evaluation of alternative solutions in terms of complex maintenance criteria such as cost, repairability, reliability and availability requirements. Such problems can be formulated as multi‐criteria decision‐making problems. The relative importance of maintenance criteria is difficult to assess, and therefore a sensitivity analysis becomes a necessity. The sensitivity analysis approach presented reveals some counter‐intuitive results and can considerably enhance the application of decision analysis in complex maintenance management.