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Empirical tests of Hersey and Blanchard’s situational leadership theory (SLT) have demonstrated that the assessment of follower competence and commitment, critical contextual features dictating optimal leadership style, poses several problems in testing the validity of this theory. As well, most previous studies have used leader rating as the only information source in making these assessments. The purpose of this paper is to use the degree of agreement between leader rating and follower self-rating to determine follower competence and commitment, and consequently an optimal leadership style.

Survey data collected from both supervisors and employees in business organizations in Norway were analyzed to test the predictions put forward in SLT.

The results show that SLT principles are supported when leader rating and follower self-rating are congruent. However, no support was obtained for Blanchard’s suggestion to apply followers’ self-ratings of competence and commitment in the case of discrepant ratings of follower development level. But data do support the contention that leader assessment would be a better basis for providing followers with appropriate direction and support.

So far SLT has been a very popular but as yet under-researched theory. An important contribution of the present study is by making SLT an evidence-based theory, as opposed to just being intuitively sound. As such, the authors think SLT in an updated “convergent” version should be applied in organizations and taught in leadership development programs.

Research has demonstrated that political skill is associated with leadership effectiveness. However, the field still lacks understanding of how political skill makes leaders more effective. The purpose of this paper is to contribute to the political skill literature by investigating a specific mechanism through which political skill may relate to follower commitment.

The study population was drawn from 148 supervisors and 988 subordinates from top, middle and operational levels in the business organizations.

Structural equation model analysis showed that political skill was positively related to Participation in decision making (PDM) and PDM was positively related to organizational commitment (OC). Furthermore, political skill indirectly predicted OC via PDM. In addition, the direct relationship between political skill and OC was not significant, suggesting “full” mediation. Finally, politically skilled leaders’ desire to encourage followers to participate in decision making was amplified by their ability to build strong, beneficial alliances and coalitions, resulting in increased social capital and even greater influence.

Involving subordinates in decision processes is likely to inspire trust and confidence, promote credibility, help develop a favorable relationship with the leader and enhance pride of participation in the organization.

The findings in the present study are of great importance for future research on political skill. It may change the approach for testing the validity of the theory by focusing on influence tactics. This approach will, in the authors’ view, constitute the future research avenue for research on political skill.

Ambiguity surrounding “follower competence and commitment” of Hersey and Blanchard’s situational leadership theory (SLT) has rendered validation difficult. The purpose of this paper is to address this difficulty by presenting different perspectives for determining follower development level and applies these perspectives for testing the validity of SLT.

The study population was drawn from 80 supervisors and 357 followers. Financial organizations were chosen because much of the existing research on SLT has so far focussed on service-oriented organizations in education, healthcare, and armed services.

Measuring the degree of agreement between leader rating of follower competence and commitment and follower self-rating was found to be a core issue for determining follower competence and commitment. SLT predictions are more likely to hold when leader rating and follower self-rating are congruent, rather than using leader rating alone, which has been applied in previous studies.

Both leader and follower need to diagnose follower competence and commitment, first individually and then together, to discuss similarities and differences and attempt to agree upon the determination of follower competence and commitment. If the rating is based on some mutual agreement, then it is assumed in accordance with SLT that the leader can provide the follower with an appropriate amount of direction and support.

The findings in the present study are of great importance for future research on SLT. It may change the approach for testing the validity of the theory. A leader-follower congruence approach will, in the authors view, constitute the future research avenue for research on SLT.

Distribution arrangements are becoming increasingly complex and dynamic in business as well as in consumer markets. The purpose of the present paper is to explore and discuss the theoretical frameworks available to interpret these distribution arrangements, to uncover how they are interrelated and to suggest extensions.

A survey of extant research is undertaken, starting with the literature on supply chain management (SCM). It turns out that prior to the launch of the SCM concept in the early 1980s, two separate research streams coexisted which both pertain to aspects of distribution. These two research streams are described and traced back to a common root.

It is suggested that SCM may be regarded as an attempt to unite the two separate research streams known as business logistics and marketing channels, respectively. These two approaches have focused on different aspects of distribution arrangements, but both are preoccupied with managerial challenges faced by individual companies. The managerial focus is also very clear in SCM. The paper traces the common roots of all of these approaches to the marketing discipline in the first half of the twentieth century and suggests that this constitutes a basis for the future development.

The contribution of the paper is twofold: first the overview of the different streams of literature dealing with distribution arrangements and how they are interrelated has not been spelled out so clearly before. Second, the discussions undertaken suggest that future research would benefit from going “back to the future” in the sense that one can learn from frameworks developed for the purpose of understanding the supply system as a whole, the role of the individual participants in that system, and the underlying economics of such a system.

Companies with routine operations often pursue team‐based continuous improvement in the context of standardized work. Continuous improvement requires that work standards are periodically “unlocked”, i.e. made objects of reflection and improvement. This paper aims to theorize and empirically explore a method for unlocking standards which has received little attention in the literature: systematic work observation. It identifies which factors constitute and promote a work observation practice that supports continuous improvement.

The paper presents an explorative, qualitative case study of an industrial company in which systematic work observation is practiced. Empirical material was collected from two principal sources: company documentation and teaching material; and interviews with workers, managers and work design experts from three of the company's major plants.

Systematic work observation supports continuous improvement when there is genuine two‐way communication between the worker being observed and the supervisor acting as observer. Through dialogue, the appropriateness of the standard procedure is reflected on. Systematic work observation is supported by frequent day‐to‐day interaction between supervisors and workers. Frequent interaction builds relationships of trust and a shared purpose. A necessary requirement is that supervisors are technically competent and know the details of the operating procedures. The results also indicate that supervisors, not fellow workers, should preferably take the role as observers.

Systematic work observation as an instrument for continuous improvement has not yet been explored in a serious scholarly manner. The findings of this paper have practical implications for companies that wish to implement systematic work observation.

The librarian and researcher have to be able to uncover specific articles in their areas of interest. This Bibliography is designed to help. Volume IV, like Volume III, contains features to help the reader to retrieve relevant literature from MCB University Press' considerable output. Each entry within has been indexed according to author(s) and the Fifth Edition of the SCIMP/SCAMP Thesaurus. The latter thus provides a full subject index to facilitate rapid retrieval. Each article or book is assigned its own unique number and this is used in both the subject and author index. This Volume indexes 29 journals indicating the depth, coverage and expansion of MCB's portfolio.

Since the first Volume of this Bibliography there has been an explosion of literature in all the main areas of business. The researcher and librarian have to be able to uncover specific articles devoted to certain topics. This Bibliography is designed to help. Volume III, in addition to the annotated list of articles as the two previous volumes, contains further features to help the reader. Each entry within has been indexed according to the Fifth Edition of the SCIMP/SCAMP Thesaurus and thus provides a full subject index to facilitate rapid information retrieval. Each article has its own unique number and this is used in both the subject and author index. The first Volume of the Bibliography covered seven journals published by MCB University Press. This Volume now indexes 25 journals, indicating the greater depth, coverage and expansion of the subject areas concerned.

How is understanding built? This chapter operationalizes the discussion from the previous chapters to offer some design strategies for creating information systems that promote the building of understanding. These strategies are, namely, multiple perspectives, slowness, and intentional struggle. Examples of and existing literature on these design strategies are discussed.

This paper examines the role of professional associations, governmental agencies, and international accounting and auditing bodies in promulgating standards to deter and detect fraud, domestically and abroad. Specifically, it focuses on the role played by the US Securities and Exchange Commission (SEC), the American Institute of Certified Public Accountants (AICPA), the Institute of Internal Auditors (IIA), the Institute of Management Accountants (IMA), the Association of Certified Fraud Examiners (ACFE), the US Government Accounting Office (GAO), and other national and foreign professional associations, in promulgating auditing standards and procedures to prevent fraud in financial statements and other white‐collar crimes. It also examines several fraud cases and the impact of management and employee fraud on the various business sectors such as insurance, banking, health care, and manufacturing, as well as the role of management, the boards of directors, the audit committees, auditors, and fraud examiners and their liability in the fraud prevention and investigation.