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Rolls‐Royce Tay 620 engines will power a new fleet of Fokker 70 airliners ordered by Alitalia. The value of the business to Rolls‐Royce is US$75 million (almost £50 million).

The purpose of this paper is to show that new technologies have significantly changed the way that customers interact with their bank. Whilst a trip down to the local branch was mandatory in the past for a customer to do their banking, all that is required now in many situations is simply to send a text message or log on to the internet. However, the idea of exploiting customer competency with new technologies to create new distribution channels has become a double‐edged sword. Although the distance between the bank and its customer is shortened in that direct contact can be established within a matter of seconds with these new technologies, the impact on the customer's perceived relationship with the brand remains an issue of strategic importance that needs to be evaluated. In order to exploit the advantages of technology, a full understanding of the factors and processes involved in the customer‐brand relationship associated with use of self‐service banking channels is necessary.

The methodology is an empirical study using bank customers as participants, which was conducted to examine the impact of salient relationship norms on customers' perceptions of their relationship with their bank.

Based on the experiment data, the paper establishes the relevance of the concepts of communal and exchange relationship norms in the study of customer‐brand relationships in a business context.

The implications from the findings provide insights into the importance of relationship theory in explaining customers' perceived relationship with brands, specifically that of their bank.

This article aims to demonstrate the methods of information gathering and retrieval used in the BALTIC Library and Archive.

All methods described are based on current practices and future plans in the Library and Archive.

The article finds that organisations or individuals that do not form a part of a larger network of institutions can use this independence to their advantage.

This article will highlight some of the ways that small teams or even individuals can develop new digital skills to expand the scope of their archives.

Automation planners need to view retrospective conversion from an informed and balanced perspective. They must consider: 1) the technical dimensions of retrospective conversion, 2) the appropriate standards to employ, 3) the proper relationship of conversion activities to the entire automation project, and 4) options available for converting a bibliographic database into machine‐readable format. Six prominent consultants provide important advice on this topic.

A thesaurus may be viewed as a graph, and document retrieval algorithms can exploit this graph when both the documents and the query are represented by thesaurus terms. These retrieval algorithms measure the distance between the query and documents by using the path lengths in the graph. Previous work with such strategies has shown that the hierarchical relations in the thesaurus are useful but the non‐hierarchical relations are not. This paper shows that when the query explicitly mentions a particular non‐hierarchical relation, the retrieval algorithm benefits from the presence of such relations in the thesaurus. Our algorithms were applied to the Excerpta Medica bibliographic citation database whose citations are indexed with terms from the EMTREE thesaurus. We also created an enriched EMTREE by systematically adding non‐hierarchical relations from a medical knowledge base. Our algorithms used at one time EMTREE and, at another time, the enriched EMTREE in the course of ranking documents from Excerpta Medica against queries. When, and only when, the query specifically mentioned a particular non‐hierarchical relation type, did EMTREE enriched with that relation type lead to a ranking that better corresponded to an expert's ranking.

A one-day conference organised by the University of Essex and the Consortium of Therapeutic Communities, 10 December, 2021 with the theme, “The Unconscious and Organisations”. Presentations and discussions throughout the conference had the aim of generating ideas and sharing knowledge about the unconscious and how this can inform practitioners working in therapeutic communities and other organisations meeting the challenge of emotional distress.

Interview with Professor Robert (Bob) Hinshelwood (RH), now 83 years old, who has been involved in therapeutic communities (TCs) since 1969, part of the initial founding of the Association of Therapeutic Communities in 1974, is presented. He qualified as a psychoanalyst in 1976. In 1980 he instigated the founding of the International Journal of Therapeutic Communities along with Nick Manning, David Kennard, Jeff Roberts and Barry Shenkar. In 1984 he founded the British Journal of Psychotherapy, and edited it for 10 years. He was Director of the Cassel Hospital 1993–1997. In 1999 he founded the journal Psychoanalysis and History. He was part of the Free Associations Group (founded by Bob Young and others) which ran the journal Free Associations, and with Mike Rustin and the University of East London, the “Psychoanalysis and Public Sphere” conferences in the 1990s. He has written a great deal about the dynamics of organisational cultures in complex settings. He is Fellow of the British Psychoanalytical Society, Fellow of the Royal College of Psychiatrists and Professor Emeritus of the University of Essex. The interviewer was conducted by Dr Gary Winship (GW) is an associate professor at the University of Nottingham where he leads the MA in Trauma Informed Practice, visiting professor Moscow Institute of Psychoanalysis, and also visiting professor at the Russian State Humanities University, editor of the International Journal of Therapeutic Communities.

Hinshelwood reflects on the question of the unconscious and the impact of destructive tendencies on organisational process. He shares his personal experience being a young evacuee during the Second World War and considers the impact of trauma, losing his religion and his subsequent career choices in medicine, psychiatry and psychoanalysis. He discusses his experience of supervision with Isabel Menzies Lyth and reflects on the different groups in the Institute of Psychoanalysis. He turns to the question tribalism in TCs and regrets that there had not been more bridge building and collaboration. He talks about his own prolific writing and publishing career which he describes as obsessional rather than passionate, and finally candidly reflects on the prospect of facing death.

The interview was transcribed.

This research provides accounting-ethics authors and administrators with a benchmark for accounting-ethics research. While Bernardi and Bean (2010) considered publications in business-ethics and accounting’s top-40 journals this study considers research in eight accounting-ethics and public-interest journals, as well as, 34 business-ethics journals. We analyzed the contents of our 42 journals for the 25-year period between 1991 through 2015. This research documents the continued growth (Bernardi & Bean, 2007) of accounting-ethics research in both accounting-ethics and business-ethics journals. We provide data on the top-10 ethics authors in each doctoral year group, the top-50 ethics authors over the most recent 10, 20, and 25 years, and a distribution among ethics scholars for these periods. For the 25-year timeframe, our data indicate that only 665 (274) of the 5,125 accounting PhDs/DBAs (13.0% and 5.4% respectively) in Canada and the United States had authored or co-authored one (more than one) ethics article.

Since taking power in July 1994, the RPF government has strived to eliminate the Hutu/Tutsi identities from public discourse, replacing the previous divisive identities with a unified nationalist one. For those who use Hutu/Tutsi identities outside the context of the genocide, they are considered genocidaire sympathisers, negationists and spreading divisionism. However, within the context of the genocide, the role of “ethnicity” is being reinforced and reaffirming ethnic divisions. In 2008, the Rwandan parliament officially changed the 1994 Rwandan genocide to the 1994 genocide against the Tutsi. Based on ethnographic data collected from March until October 2008, this paper will argue that within the public discourse on the genocide, the victim/perpetrator dichotomy has become intertwined with the Tutsi/Hutu identities, creating a hierarchy of victimhood. It will explore how through the process of reconciliation and in particular through gacaca the Hutu and Tutsi identities are imbued with collective guilt and victimization.

This chapter examines the phenomenon of doxxing: the practice of publishing private, proprietary, or personally identifying information on the internet, usually with malicious intent. Undertaking a scoping review of research into doxxing, we develop a typology of this form of technology-facilitated violence (TFV) that expands understandings of doxxing, its forms and its harms, beyond a taciturn discussion of privacy and harassment online. Building on David M. Douglas's typology of doxxing, our typology considers two key dimensions of doxxing: the form of loss experienced by the victim and the perpetrator's motivation(s) for undertaking this form of TFV. Through examining the extant literature on doxxing, we identify seven mutually non-exclusive motivations for this form of TFV: extortion, silencing, retribution, controlling, reputation-building, unintentional, and doxxing in the public interest. We conclude by identifying future areas for interdisciplinary research into doxxing that brings criminology into conversation with the insights of media-focused disciplines.