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Article
Publication date: 1 December 1994

Walter E. Greene, Gary D. Walls and Larry J. Schrest

In North America, 80 percent of the jobs and 60 percent of the grossnational product come from the performance of services rather than theproduction of products. Organizations…

14592

Abstract

In North America, 80 percent of the jobs and 60 percent of the gross national product come from the performance of services rather than the production of products. Organizations that deliver high‐quality service increase or maintain market share and have a higher return on sales than do their competitors. Argues that service firms must reach out for the brass rings of strategic planning and marketing to meet the ever‐increasing competitive challenges of the 1990s and beyond the year 2000. The firms that do not or will not embrace the issues of internal marketing and incorporate those ingredients into their strategic marketing plan will see their market share and profit base erode. Internal promotion can create a positive and/or superior image of the firm and its products in the mind of the customer.

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Journal of Services Marketing, vol. 8 no. 4
Type: Research Article
ISSN: 0887-6045

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Article
Publication date: 1 March 1999

Allan Metz

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton…

894

Abstract

President Bill Clinton has had many opponents and enemies, most of whom come from the political right wing. Clinton supporters contend that these opponents, throughout the Clinton presidency, systematically have sought to undermine this president with the goal of bringing down his presidency and running him out of office; and that they have sought non‐electoral means to remove him from office, including Travelgate, the death of Deputy White House Counsel Vincent Foster, the Filegate controversy, and the Monica Lewinsky matter. This bibliography identifies these and other means by presenting citations about these individuals and organizations that have opposed Clinton. The bibliography is divided into five sections: General; “The conspiracy stream of conspiracy commerce”, a White House‐produced “report” presenting its view of a right‐wing conspiracy against the Clinton presidency; Funding; Conservative organizations; and Publishing/media. Many of the annotations note the links among these key players.

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Reference Services Review, vol. 27 no. 1
Type: Research Article
ISSN: 0090-7324

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Publication date: 28 October 2022

Kevin Christopher Carduff

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Corporate Reporting: From Stewardship to Contract, the Annual Reports of the United States Steel Corporation 1902–2006
Type: Book
ISBN: 978-1-80382-761-2

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Article
Publication date: 1 December 2004

He Ya‐Ling, Ding Wen‐Jing and Tao Wen‐Quan

The effect of the tube wall heat conduction on the natural convection in a tilted long cylindrical envelope with constant, but different temperature of the two ends and an…

650

Abstract

The effect of the tube wall heat conduction on the natural convection in a tilted long cylindrical envelope with constant, but different temperature of the two ends and an adiabatic outer surface was numerically investigated. The envelope is supposed to be a simplified model for the pulse tube in a pulse tube refrigerator when the pulse tube is positioned at different orientations. It is found that the cylindrical envelope lateral wall heat conduction can enhance the heat transfer from the hot end to the cold end, not only because of the increase in pure heat conduction in the wall, but more importantly, also the intensification of the natural convection within the enclosure. This enhancement is resulted from the big temperature difference between the tube wall and the adjacent fluid near the hot and cold ends. Adoption of low thermal conductivity tube can effectively reduce such additional heat transfers from hot to cold end, thus reducing the loss of cooling capacity for the pulse tube refrigerator.

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International Journal of Numerical Methods for Heat & Fluid Flow, vol. 14 no. 8
Type: Research Article
ISSN: 0961-5539

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Article
Publication date: 1 June 1997

James L. Price

Addresses the standardization of the measurements and the labels for concepts commonly used in the study of work organizations. As a reference handbook and research tool, seeks to…

17246

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Addresses the standardization of the measurements and the labels for concepts commonly used in the study of work organizations. As a reference handbook and research tool, seeks to improve measurement in the study of work organizations and to facilitate the teaching of introductory courses in this subject. Focuses solely on work organizations, that is, social systems in which members work for money. Defines measurement and distinguishes four levels: nominal, ordinal, interval and ratio. Selects specific measures on the basis of quality, diversity, simplicity and availability and evaluates each measure for its validity and reliability. Employs a set of 38 concepts ‐ ranging from “absenteeism” to “turnover” as the handbook’s frame of reference. Concludes by reviewing organizational measurement over the past 30 years and recommending future measurement reseach.

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International Journal of Manpower, vol. 18 no. 4/5/6
Type: Research Article
ISSN: 0143-7720

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Book part
Publication date: 16 August 2021

Martin Cathcart Frödén

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A Circular Argument
Type: Book
ISBN: 978-1-80071-385-7

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Book part
Publication date: 5 April 2004

Gary LaFree and Laura Dugan

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Terrorism and Counter-Terrorism
Type: Book
ISBN: 978-0-76231-040-1

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Book part
Publication date: 28 October 2022

Kevin Christopher Carduff

Abstract

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Corporate Reporting: From Stewardship to Contract, the Annual Reports of the United States Steel Corporation 1902–2006
Type: Book
ISBN: 978-1-80382-761-2

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Article
Publication date: 1 January 1985

Gary D. Barber and Carol Burroughs

This seventh annual survey of American history reference sources is the largest yet; 23 books have been selected for review, while past surveys averaged about 15 titles. The…

44

Abstract

This seventh annual survey of American history reference sources is the largest yet; 23 books have been selected for review, while past surveys averaged about 15 titles. The reviews include 14 titles published in 1983, eight published early in 1984, and one 1982 title. The 1982 imprint, Proceedings and Debates of the British Parliaments Respecting North America, was overlooked before. Since it is still in progress it is included in this survey.

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Reference Services Review, vol. 13 no. 1
Type: Research Article
ISSN: 0090-7324

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Book part
Publication date: 14 April 2016

Austin Sarat, Kyra Ellis-Moore, Abraham Kanter, Christina Won and Abigail Xu

This paper examines coverage of America’s death penalty in “mainstream” and “radical” newspapers in the 1970s. That decade was a crucial period for capital punishment, and…

Abstract

This paper examines coverage of America’s death penalty in “mainstream” and “radical” newspapers in the 1970s. That decade was a crucial period for capital punishment, and newspapers during that time helped set the trajectory of the public’s awareness and understanding for the remainder of the twentieth century. While scholars have recognized the role played by newspaper framing of capital punishment, most have limited their consideration to the mainstream press. We broaden the consideration to the radical press and note similarities in the treatment of the moral status of the death penalty across newspapers of different types. We find that the radical press was more likely to portray it as an instrument of racial and class oppression. In addition, long before mainstream papers attended to questions about the reliability of the death penalty system, radical papers were calling attention to the number of innocent people who were erroneously sentenced to death. Like dissenting opinions in judicial decisions, the radical press highlighted issues not emphasized in mainstream papers and foresaw concerns that would become important in the death penalty debate a decade or two later.

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Studies in Law, Politics, and Society
Type: Book
ISBN: 978-1-78635-076-3

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