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This study investigates the presence of a productivity–quality trade-off in judicial decisions from an organisational standpoint, focusing on the courts as bureaucracies. Applied to the Italian context and focusing on criminal courts, the main question addressed is whether or not increasing productivity diminishes decision quality.

Directional distance function (DDF) models were utilised to assess productivity. Two-sample t-tests are then used to compare the quality of efficient and inefficient units in first instance and appeal, with the aim to determine whether a productivity–quality trade-off exists.

The study’s approach yields results that differ from previous studies. (1) The Italian judicial system is found less efficient. (2) The efficiency of the courts of first instance is relatively uniform. In contrast, there is a difference in efficiency between northern and southern courts of appeal, with northern courts on average being more efficient. (3) The analysis reveals a statistically significant productivity–quality trade-off when the courts of appeal are considered.

New evidence of a judicial system is presented, suggesting reforms regarding “reasonable time” as the optimal balance between quality and productivity.

The organisational framework leads to evaluating the efficiency of the courts by considering the various types of proceedings based on the gravity/complexity of the cases. In light of the pyramidal structure of the justice system, the quality is then defined in terms of hierarchical control expressed as review rate.

This paper analyses emergency management in two regions of Italy – Emilia-Romagna and Veneto – in order (1) to understand whether they impact on the spread of local coronavirus disease 2019 (COVID-19) contagion and (2) evaluate which strategy works best.

A three-step method was developed consisting of (1) a regional incidence curve analysis; (2) a descriptive statistical analysis of the respective operational measures related to the COVID-19 curve stages; and (3) a dynamic Structural Equation Model.

The results show the effects of the models during the various stages of the local contagion, focussing both on the two individual regions and a comparison of the way they responded.

Three theoretical implications are highlighted: (1) Better results are not necessarily the outcome of increased expenditure; (2) The overall rigidity they both show does not work; (3) The decision to centralize was, to some extent, effective for both regions.

The article empirically tests the effectiveness of emergency management in tackling a single event. Instead of the widely-used normative approach, the authors adopted a descriptive one, which is not frequently discussed in the emergency management literature.