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Article
Publication date: 23 August 2013

Fuzi M. Abusa and Peter Gibson

The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO…

2256

Abstract

Purpose

The purpose of this paper is to investigate the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and evaluates the impact of ISO 9000, and company size on its implementation.

Design/methodology/approach

A framework, comprised of six TQM elements is proposed. Data was collected by means of a survey questionnaire distributed to those companies which agreed to participate.

Findings

The results are the responses of a comprehensive survey which showed that Libyan companies are still struggling to effectively embark on TQM. The correlations among the six investigated TQM elements were positive and significant. This study also investigated whether the level of TQM implementation is influenced by contextual factors, including company size and ISO 9000 certification. It was found that there were no differences between TQM elements across ISO and non‐ISO certified companies. The findings also revealed that there is no significant difference between small and medium (S&M)‐sized companies (on each of the TQM elements) and those of large companies.

Research limitations/implications

A longitudinal and wider research is required to investigate TQM implementation across private manufacturing and other companies.

Originality/value

This analytical study is the first to determine the degree to which TQM has been adopted in the Libyan industrial sector (LIS). The results will contribute to the literature by examining the relationship between the proposed TQM elements, and investigating the impact of contextual factors (ISO 9000, company size) on each element of TQM. This research should prove valuable for the Libyan Government in its stated efforts to motivate companies to embark on a TQM program and improve their business performance which, in turn, will improve the Libyan economy.

Details

Benchmarking: An International Journal, vol. 20 no. 5
Type: Research Article
ISSN: 1463-5771

Keywords

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Article
Publication date: 7 October 2013

Fuzi Meftah Abusa and Peter Gibson

The purpose of this paper is to examine the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and its impact on organisational…

1954

Abstract

Purpose

The purpose of this paper is to examine the extent of total quality management (TQM) implementation in Libyan manufacturing companies (LMCs), and its impact on organisational performance (OP). The paper further investigates the impact of TQM implementation on OP, both in the presence or absence, of ISO 9000.

Design/methodology/approach

This paper examines the extent of TQM implementation in LMCs, and its impact on OP. The paper further investigates the impact of TQM implementation on OP, both in the presence or absence, of ISO 9000.

Findings

The results on the level of TQM implementation in the 56 companies surveyed revealed that Libyan companies are still struggling to embark effectively upon TQM. Data analysis indicated that each TQM element, except supplier quality management, was significantly correlated with at least one of the nine OP improvements. The results of the regression analysis showed that each OP measure was only predicted by one TQM element. However, process management and top management commitment were found to be the most important TQM elements in terms of their impact on OP. This study investigated the impact of TQM implementation on OP in both the presence and absence of ISO 9000 Certification. It was found that there were no significant differences between ISO 9000-certified companies and their non-ISO 9000-certified counterparts in OP, except in exports growth.

Research limitations/implications

This study did not examine OP in relation to how long the company had implemented TQM. Other limitations of this research are related to the unrevealed effect of the type of industry on OP, and also to the limited number of key performance indicators used.

Originality/value

This empirical study is the first to examine the relationship between all the proposed TQM elements and OP in the Libyan Industrial Sector (LIS). It further adds to the TQM literature on the impact of ISO 9000 Certification on various dimensions of OP. This research highlights the implications, and recommendations for LMCs to effectively adopt TQM elements and increase their OP, which in turn, will assist development of the Libyan economy.

Details

International Journal of Quality & Reliability Management, vol. 30 no. 9
Type: Research Article
ISSN: 0265-671X

Keywords

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Article
Publication date: 1 September 2021

Hassan Saleh Al-Dhaafri and Mohammed Saleh Alosani

The study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.

1264

Abstract

Purpose

The study's goal is to look at how total quality management (TQM), enterprise resource planning (ERP) and organizational performance interact to affect organizational excellence.

Design/methodology/approach

A survey questionnaire research design was used to achieve the goal of this study through the hypothesized model. The information was obtained from a Dubai police organization. Out of 550 questionnaires, 320 questionnaires were returned. To analyze the data for measurement and structural models, the structural equation modeling (SEM) partial least squares method was used.

Findings

The statistical results confirmed the positive and significant effects of TQM and ERP on organizational performance. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.

Practical implications

More details and significant consequences have been explored in this study. The findings have a number of practical implications. The findings also assist practitioners and managers in making the best decisions while incorporating TQM, ERP and excellence practices in their organizations. Organizations will achieve optimum strong excellence and stay competitive in a competitive market by integrating the effects of TQM, ERP and organizational performance.

Originality/value

This study is another empirical investigation into the combined impact of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few that investigates the mediating role of organizational performance as a variable alongside organizational excellence as the ultimate variable in developing countries, specifically in the United Arab Emirates (UAE).

Details

The TQM Journal, vol. 34 no. 5
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 22 June 2021

Hassan Al-Dhaafri and Mohammed Alosani

The study aims to examine the joint effect of total quality management (TQM), enterprise resource planning (ERP) and organizational performance on organizational excellence.

599

Abstract

Purpose

The study aims to examine the joint effect of total quality management (TQM), enterprise resource planning (ERP) and organizational performance on organizational excellence.

Design/methodology/approach

To achieve the goal of this study through the hypothesized model, a survey questionnaire research design was employed. The data were collected from a Dubai Police organization. Out of 550 questionnaires, 320 questionnaires were returned. The structural equation modelling (SEM) partial least squares approach was used to analyze the data for measurement and structural models.

Findings

The statistical results confirmed the positive and significant effects of TQM, ERP and organizational performance on organizational excellence. The mediation role of organizational performance between TQM, ERP and organizational excellence also was confirmed.

Practical implications

Throughout this study, further details and valuable implications have been discussed. Findings provide several practical implications. Findings also help practitioners and managers make proper decisions when implementing TQM, ERP and excellence practices in their organizations. With the joint effect of TQM, ERP and organizational performance, organizations can achieve maximum strong excellence and remain in a competitive market. This current study presents potential to be used in didactical initiatives.

Originality/value

This study is a unique empirical research that examines the joint effect of TQM, ERP and performance on excellence relationships. In other words, the current study is one of the few studies that investigate the mediating role of organizational performance beside the organizational excellence as the ultimate variable in developing country, specifically in UAE.

Details

World Journal of Entrepreneurship, Management and Sustainable Development, vol. 17 no. 4
Type: Research Article
ISSN: 2042-5961

Keywords

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Article
Publication date: 27 July 2020

Hassan Saleh Al-Dhaafri and Mohammed Saleh Alosani

Drawing upon the resource-based view, the authors examined empirically the total effect of total quality management (TQM), organisational excellence and entrepreneurial…

2001

Abstract

Purpose

Drawing upon the resource-based view, the authors examined empirically the total effect of total quality management (TQM), organisational excellence and entrepreneurial orientation (EO) on organisational performance

Design/methodology/approach

Hypotheses were formed to be tested using primary data collected through a survey questionnaire. The data were collected from the Dubai police organisation as a field of study. Out of the 500 distributed questionnaires, 280 questionnaires were returned. Partial least squares structural equation modelling (PLS-SEM) was used to analyse the data for measurement and structural models.

Findings

The statistical results that were extracted using PLS-SEM confirmed the positive and significant effect of TQM, organisational excellence and EO on organisational performance.

Practical implications

In this study, many valuable implications were found from the results. The outcomes of this study can help managers, decision makers and practitioners in considering the importance of implementing practices, such as TQM, excellence and EO in their organisations. Therefore, the outcomes can help in achieving the best desired performance.

Originality/value

The present study is one of the most important empirical research studies that examine the total effect of TQM, organisational excellence and EO on performance relationships.

Details

Benchmarking: An International Journal, vol. 27 no. 9
Type: Research Article
ISSN: 1463-5771

Keywords

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