William D. Perreault and Frederick A. Russ
The purpose of this paper is to discuss some recent developments in trade‐off analysis which may provide distribution managers some guidance in (1) evaluating the physical…
Abstract
The purpose of this paper is to discuss some recent developments in trade‐off analysis which may provide distribution managers some guidance in (1) evaluating the physical distribution service (PDS) mix, (2) setting service levels, and (3) determining which elements of the mix warrant the greatest attention. This article proceeds by briefly discussing the new approach, and then illustrating how it might be used; the paper ends with some suggestions concerning the future use of these methods.
Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised…
Abstract
Noteworthy shifts in availability of raw materials, component parts and products have had a profound influence on customer service levels. Changes in these levels have dramatised the importance of and concern for effective management of customer service in distribution. As a result, adjustments in business procedure and organisational structure are necessary.
Lucette B. Comer and Tanya Drollinger
For the past several decades women have been moving into the United States workforce in greater numbers and they have been gaining access to the types of jobs that were…
Abstract
For the past several decades women have been moving into the United States workforce in greater numbers and they have been gaining access to the types of jobs that were, traditionally, performed exclusively by men. Despite this progress, they are still having difficulty penetrating the so‐called “glass ceiling” into upper management positions (Alimo‐Metcalfe 1993; Tavakolian 1993). Many reasons have been advanced, but the most compelling of these concerns the “glass walls” that support the “glass ceiling”. The “glass walls” refer to those invisible barriers that limit the ability of women and minorities to gain access to the type of job that would place them in a position to break through the “glass ceiling” (Townsend 1996). If women are to gain parity with men in the workforce, they need to succeed in the positions that lie inside the “glass walls” that will enable them to rise through the “glass ceiling” to upper management.
Wann‐Yih Wu, Chinho Lin and Li‐Yeuh Lee
Maintains that women in the USA have much more leadership chances, less harassment and more respect from subordinates than Japanese women (who live in a male‐dominated world), who…
Abstract
Maintains that women in the USA have much more leadership chances, less harassment and more respect from subordinates than Japanese women (who live in a male‐dominated world), who are reluctant to make decisions or take risks without consultations. Observes that women from Taiwan seem to have a much more transactional leadership style – taking risks and making rapid decisions. Discusses, in great detail, using extensive research via a multiple‐item scale to measure each item and lays out the results using figures and tables with great detail. Concludes with full results of the study and what they mean.
Details
Keywords
William J. Byer and Ernest F. Cooke
Although many advertisers are reluctant to use Comparative Advertising, it is obviously increasing in popularity. One difficulty with comparative advertising is that the intended…
Abstract
Although many advertisers are reluctant to use Comparative Advertising, it is obviously increasing in popularity. One difficulty with comparative advertising is that the intended buyers may perceive it as threatening their self‐image because they view the comparison as an attack on their presently preferred brand. The purpose in writing this paper is to recognize and discuss this potential problem and to show how comparative advertisements may be structured to support the customers' previous decisions while inducing them to switch.
One of the less observed results of transportation deregulation has been the explosive growth of transportation intermediaries or third‐party specialists such as brokers…
Abstract
One of the less observed results of transportation deregulation has been the explosive growth of transportation intermediaries or third‐party specialists such as brokers, shippers' agents and integrated leasing companies for use by industrial purchasers and marketing management. Such transportation intermediaries have the performance potential and apparent reasons for existence to suggest that they can both reduce delivered product costs and enhance service quality attributes to promote a company's competitive advantage. In a broader sense, intermediaries may be ideally positioned to assist in coordinating and processing information for the entire value‐added chain.
Almost all libraries collect fiction. Of course the nature, scope, and organization of the collection varies with the type of library and its clientele. In this column scholars…
Abstract
Almost all libraries collect fiction. Of course the nature, scope, and organization of the collection varies with the type of library and its clientele. In this column scholars, fans, and just plain readers of diverse fiction formats, types, and genres will explore their specialty with a view to the collection building needs of various types of libraries. In addition to lists of “good reads,” authors not to be missed, rising stars, and rediscovered geniuses, columnists will cover major critics, bibliographies, relevant journals and organizations, publishers, and trends. Each column will include a genre overview, a discussion of access to published works, and a core collection of recommended books and authors. Janice M. Bogstad leads off with a discussion of science fiction. In the next issue of Collection Building, Ian will focus her discussion on the growing body of feminist science fiction with an article entitled, “Redressing an Interval Balance: Women and Science Fiction, 1965–1983.” Issues to follow will feature Kathleen Heim on thrillers, and Rhea Rubin reviewing short story collection building. Should you care to suggest an area or aspect of fiction collection building for discussion or try your hand as a columnist contact the column editor through Neal‐Schuman Publishers.
Yvonne Lagrosen and Frederick Travis
The purpose of the paper is to examine variables to be included in a measurement instrument which measures workplace learning related to recent research into quality management…
Abstract
Purpose
The purpose of the paper is to examine variables to be included in a measurement instrument which measures workplace learning related to recent research into quality management and brain functioning.
Design/methodology/approach
A literature review was conducted, investigating measures of workplace learning as well as the connections between brain functioning and management. Further studies will use the brain integration scale to compare levels of brain integration with measures of workplace learning.
Findings
The variables “empathy”, “presence and communication”, “continuity”, “influence”, “development”, “work-integrated learning” and “flow” were found to be relevant from the literature review to be tested for inclusion in the measurement instrument. A measurement model with these variables included has been developed.
Research limitations/implications
This paper is conceptual in its nature. Empirical studies are needed to validate the propositions.
Practical implications
The proposed measurement instrument can be used by managers to gain insight into underlying mechanisms in the organizational culture that influence employees’ learning and potential for development. Thus, it can aid managers to achieve profound learning in their organizations, which is necessary for continuously maintaining high quality of products and services.
Social implications
For society, the implementation of the proposed measurement instrument in companies could lead to better health and higher job satisfaction among employees.
Originality/value
Traditional ways of measuring working environment are rarely connected to brain functioning of the employees. Only requiring small resources, this approach adds to an understanding of underlying mechanisms.
Details
Keywords
Patrick Lo, Robert Sutherland, Wei-En Hsu and Russ Girsberger