Francisco Starke, Rangamohan V. Eunni, Nuno Manoel Martins Dias Fouto and Claudio Felisoni de Angelo
The purpose of this paper is to investigate the impact of ISO 9000 certification on three dimensions of firm performance that are theoretically derived to have a relationship with…
Abstract
Purpose
The purpose of this paper is to investigate the impact of ISO 9000 certification on three dimensions of firm performance that are theoretically derived to have a relationship with the adoption of ISO 9000 standards, namely, sales revenue, cost of goods sold/sales revenue, and the asset turnover ratio (sales/total assets).
Design/methodology/approach
Employing a panel data approach covering all publicly traded companies in Brazil that had adopted the ISO 9000 standards from 1995 to 2006, the authors investigate the impact of the certification on firm performance using three categories of economic regression models: the pooling of cutting data with ordinary least squares, the fixed effects and the random effects.
Findings
ISO 9000 certification is found to be associated with an increase in sales revenues, decrease in cost of goods sold/sales revenue and increase in the asset turnover ratios of the certified firms.
Research limitations/implications
The research findings suggest that companies large or small, irrespective of their capital structure (i.e. debt/equity) and cutting across industries will benefit from the adoption of ISO 9000 standards. However, the extent to which firms benefit from such adoption is likely to vary. Moreover, the generalizability of the research findings is limited by the size of the sample.
Originality/value
The paper's chief contribution lies in the validation of the signaling theory in the context of business organizations and extending the domain of research on this topic to emerging markets generally.
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This chapter describes the special advantages of globally networked learning experiences (GNLE) for engendering cognitive complexity as a means for developing mindful global…
Abstract
This chapter describes the special advantages of globally networked learning experiences (GNLE) for engendering cognitive complexity as a means for developing mindful global citizenship among undergraduate students. Practitioners discover pedagogical approaches that take advantage of the possibility of direct communication with the cultural “other” afforded by recent advances in cost-free, user-friendly, robust, and reliable technologies. Examples of effective pedagogical practices, ideas for building successful faculty-to-faculty partnerships, suggestions for preparing participants, guidelines for selecting and implementing appropriate technologies, and resources for further exploration are provided.
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Although different facets of managerial third‐party intervention in organizations have been explored, we know little about how managers should intervene in different disputes for…
Abstract
Although different facets of managerial third‐party intervention in organizations have been explored, we know little about how managers should intervene in different disputes for resolving them successfully. In this study, a prescriptive model of intervention strategy selection proposed by Elangovan (1995) is tested. Data on successful and unsuccessful interventions were collected from senior managers in different organizations. The results show that following the prescriptions of the model leads to a significant increase in the likelihood that an intervention would be successful as well as in the degree of success of the intervention, thereby supporting a contingency view of dispute intervention.
Dianna L. Stone, Richard D. Johnson, Eugene F. Stone‐Romero and Mark Hartman
Using data from 184 employed Hispanic‐American and Anglo‐American participants in the United States, the present study examined the relations between four cultural values (i.e.…
Abstract
Using data from 184 employed Hispanic‐American and Anglo‐American participants in the United States, the present study examined the relations between four cultural values (i.e., collectivism, power distance, familism, present time orientation) and job choice preferences. Results revealed that (1) collectivism was positively related to the importance of coworkers and working in a diverse organization, (2) familism was related to preferences for jobs with personal time off, and (3) power distance was related to the importance of organizational reputation and promotion opportunities. In addition, the findings revealed that, relative to Anglo‐Americans, Hispanic Americans felt that organizational reputation, flexible work hours, bonuses, and diversity were more important job choice factors. Implications are offered for conducting future research on job choice and developing recruitment practices in multicultural organizations in the United States.
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Jonathon R.B. Halbesleben and M. Ronald Buckley
This paper discusses the role that customers play as human resources in service‐based organizations. These involve situations where a customer replaces a more traditional employee…
Abstract
This paper discusses the role that customers play as human resources in service‐based organizations. These involve situations where a customer replaces a more traditional employee (ATMs, self‐serve gas stations), or situations where the customer serves as a strategic partner by providing resources, particularly information, that are critical for the performance of the service exchange (consulting, health care, physical fitness training). After discussing the conditions under which a customer acts as a “partial employee” of a firm, we turn to a discussion of how human resource functions apply to partial employees. Research propositions are offered to guide future research in customer labor contributions.
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Donald E. Conlon and William H. Ross
In a simulated three‐issue organizational dispute, subjects were interrupted by a third party (their supervisor) who recommended—and eventually imposed—one of five different…
Abstract
In a simulated three‐issue organizational dispute, subjects were interrupted by a third party (their supervisor) who recommended—and eventually imposed—one of five different outcomes. Each outcome provided subjects the same overall payoff, though the arrangement of payoffs across each of the three issues varied. The design allowed us to evaluate four different perspectives regarding negotiators' perceptions of their outcomes. In addition, third parties provided justifications, apologies, or excuses for their actions. Fairness judgments and supervisory evaluations were most favorable when negotiators received an outcome reflecting favorable settlements on the majority of the issues, or the midpoint compromise; the least favorable reactions occurred when subjects received favorable outcomes on only their most important issue. Third parties who offered a justification for their actions were seen as fairer than those offering apologies or excuses. The findings reiterate the importance of considering both the symbolic characteristics of outcomes and the interactional justice inherent in different types of explanations.
The paper's aim is to determine, by means of an extensive exploratory study and the metaphorical use of a molecule, the set of dimensions and facets that exist in people's minds…
Abstract
Purpose
The paper's aim is to determine, by means of an extensive exploratory study and the metaphorical use of a molecule, the set of dimensions and facets that exist in people's minds in regards to a country brand, and at the same time to compare the results with the dimensions used by practitioner-led sources to measure the same construct.
Design/methodology/approach
A total of 532 graduate students living in 20 different countries freely reported the concepts they associate with different country names. The construction of the nation brand molecule was carried out in three steps: generating the inventory of all the associations made by participants in relation to country names; classifying the inventory; and mapping the molecule.
Findings
The nation brand molecule (NBM) which encompasses all the associated concepts that give shape to the overall molecule was developed. Seven dimensions, with their corresponding facets, were identified: economy, tourism, geography and nature, culture and heritage, society, science and technology, and government.
Research limitations/implications
First, the sample was significantly biased towards graduate students. Second, the free elicitation process was requested mainly focused on nation brand personality, so there still may be some country facets not included in the NBM. Finally, this study does not have a hierarchy or relative weight of each of the molecule's dimensions.
Practical implications
The seven dimensions identified here match some of those used by private sources to measure country brand. However, this study uncovers two dimensions that are not considered by either of the private sources: geography and nature, and science and technology. This may demonstrate that what should be measured is not exactly what has been measured, and therefore indicates a potential content validity problem of the private measures currently in use.
Originality/value
This paper is the first to explore the dimensions comprising the nation brand construct at a multinational scope. Although practitioner-led indexes have been widely used for many country-branding projects, they only show what is being measured but not what should be measured in regards to the country brands, and therefore this paper fills the gap that exists in the current state-of-the-art.
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Westdeutschland hat im Jahre 1950 auf seinem Wege, wieder ein begehrtes Reiseland zu werden, einen weiteren Schritt vorwärts getan. Rückschauend ist festzustellen, dass wir mit…
Abstract
Westdeutschland hat im Jahre 1950 auf seinem Wege, wieder ein begehrtes Reiseland zu werden, einen weiteren Schritt vorwärts getan. Rückschauend ist festzustellen, dass wir mit dem abgelaufenen Jahre, insgesamt gesehen, durchaus zufrieden sein können, denn während der durchwegs sehr guten Sommersaison wurden die an sich schon hoben Erwartungen teilweise noch übertroffen.