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The purpose of this paper is to explore the idea that, in the last few decades, collaborative inquiry methods have evolved along a similar trajectory to dual lens research. Dual lens research, known in various contexts as both ways, two-eyed seeing Old Ways New Ways, and Koodjal Jinnung (looking both ways), is designed to generate new knowledge by exploring a theme through Aboriginal and contemporary western lenses. Participatory action research and a dual lens approach are considered in a number of projects with a particular focus on the issues such work can raise including conceptual challenges posed by fundamental differences between knowledge sets.

The authors hypothesize that a dual lens approach will become a branch of participatory action research, as such, a robust description needs to be developed and its ethical implications are considered. Existing work in this direction, including principles and processes, are collated and discussed.

Dual lens research as a branch of participatory action research is of great significance in countries with Aboriginal populations that are undergoing a cultural renaissance. As dual lens practitioners, the authors are finding their research outputs have a high positive impact on both Aboriginal and non-Aboriginal populations and make a genuine contribution to reconciliation by finding ways of going forward together.

This paper joins a growing body of research that supports resonances between Aboriginal and “western” research methods.

Maria Anacleta described her life in Milan as follows (Maria Anacleta dictated the text in English, and the words in italics refer to Italian terms she used):I am a Filipina, I am [Maria Anacleta]. I came to Italy (…) with two of my friends. (…) I saw Rome, France, the Eiffel tower. My brother met me in Rome. Then I visited my Mom. My Mom was here in Milano [Milan], I saw her, I have been in the house with my mother and brother for seven months.When I found a job, I worked in _ [a city a few hours south of Milan]. My employer in _ died, but my soggiorno [work and resident permit] was ready. I met many Filipino people here and when I have no job, I work as a parrucchiere [hairdresser]: I cut their hair, and manicure them, to earn money.Now, after 3–4 years, I am very lonely, I remember my family, I want to return, but I have to wait for the renewal of my soggiorno. I cannot go home without my soggiorno because without it I cannot come back anymore.(…)When I was in the Philippines, cutting hair was really my job. That was what I did. And I made my children study. (…) One of them is a nurse, one studied in the hotel business, and one is in computer. (…) My husband worked in Saudi Arabia for 5 years. I am in the Philippines, I am in my shop, I am cutting hair, together with my children. They are still very young. He worked in an oil factory in maintenance, as a power plant operator. When he finished, he came to the Philippine and I told him “ok, you are finished working, so I will be the one to work, I will be the one to go abroad because I haven’t been.”

The paper aims to investigate the practices facilitating the transformation of healthcare services, understanding the resulting outcomes in terms of well-being and uplifting changes. a systematic literature review (SLR) focusing on analyzing the healthcare sector under the transformative service research (TSR) theoretical domain is conducted to achieve this goal.

Employing a structured SLR developed based on the PRISMA protocol (Pickering and Byrne, 2014; Pickering et al., 2015) and using Scopus and WoS databases, the study identifies and analyzes 49 papers published between 2021 and 2022. Content analysis is used to classify and analyze the papers.

The SLR reveals four transformative practices (how) within the healthcare sector under the TSR domain, each linked to specific well-being outcomes (what). The analysis shows that both practices and outcomes are mainly patient-related. An integrative framework for transformative healthcare service is presented and critically examined to identify research gaps and define the trajectory for the future development of TSR in healthcare. In addition, managerial implications are provided to guide practitioners.

This research is among the first to analyze TSR literature in the context of healthcare. The study critically examines the TSR’s impact on the sector’s transformation, providing insights for future research and offering a roadmap for healthcare practitioners to facilitate uplifting changes.

The paper investigates how the engagement of a group of actors (the volunteers), previously unexplored in service ecosystems literature, contributes to generating new co-creation activities and well-being outcomes in the healthcare service ecosystem (HSE). Moreover, the study analyses how the provision and integration of volunteers’ resources help to explain the HSE self-adjustment favouring the re-humanisation of service.

The article zooms in on the volunteers’ activities in an HSE. A qualitative approach is adopted, and an empirical investigation is grounded in data gathered from Kids Kicking Cancer (KKC) Italia, a volunteer association operating in the paediatric oncology ward of Italian hospitals. Data are collected and triangulated through in-depth interviews, volunteers’ diaries and observations. The analysis is conducted by adopting an interpretative thematic analysis technique.

The study provides a conceptual framework explaining how volunteers’ value co-creation activities influence the HSE’s self-adjustment by leading to a re-humanisation of services. The paper also contributes to the state of knowledge by identifying seven categories of volunteers’ value co-creation activities, two of which are completely new in the literature (co-responsibility and empowerment).

The paper contributes to the service research literature by identifying empirically grounded value co-creation activities extending the understanding of self-adjustment and re-humanisation of the service ecosystem.

This study aims to investigate the intellectual capital (IC) dynamics in entrepreneurial ecosystems (EEs) by conceptualizing EEs as systems whose purposes include the (re)generation of the intangible resources needed for effective entrepreneurship. The study proposes a taxonomy of the key enablers of IC and develops a model that captures the unfolding interdependencies across the enablers of explorative and exploitative human, relational and organizational capital in EEs.

The authors purposefully selected a successful EE around an entrepreneurial university in Latin America as empirical case. Specifically, they investigated the IC dynamics of the EE in the context of a series of internationally awarded hackathons and related activities organized at the ecosystem level over three years (2019–2021). The research leveraged participant observations, in-depth interviews with multiple EE actors and archival documents. For the data analysis, this study combined the Gioia method with an abductive approach.

First, the study identified 27 operationalizable enablers of IC at the EE level clustered into human, relational and organizational capital and further differentiated these enablers considering the explorative and exploitative facets of IC. Second, it determined that the dynamic interplay across IC enablers is critical for an EE to flourish and evolve adaptively. This study concludes that assessing IC enablers and their dynamics can aid the understanding, evaluation and management of EEs.

To the best of the authors’ knowledge, this study is the first to conceptualize EEs as systems whose purposes include creating the conditions for an effective interplay of explorative and exploitative IC at the system level. The resulting taxonomy of IC enablers provides formative constructs that will benefit both scholars and practitioners investigating the crucial role of intangible resources in EEs and guide managers, entrepreneurs and policymakers in their decision-making processes.

This paper seeks to understand the triggers which influence the adoption (and the discontinuation) of online grocery shopping. Specifically, the research aims to establish the role of situational factors in the process of adoption.

A two‐step research process is employed. First, exploratory qualitative research is carried out, with the purpose of gaining an in‐depth understanding of consumers' online grocery shopping behaviour. This is followed by a large‐scale quantitative survey extending the findings of the qualitative research and validating the role of situational factors in instigating the commencement (and discontinuation) of online grocery buying. Cluster analysis is used to segment consumers based on the importance of specific types of situations.

Both qualitative and quantitative results establish the importance of situational factors, such as having a baby or developing health problems, as triggers for starting to buy groceries online. Many shoppers are found to discontinue online grocery shopping once the initial trigger has disappeared or they have experienced a problem with the service.

While situational factors are beyond a marketer's control, they could be used as a basis for marketing communications content and target advertising, for instance, by using magazines directed at new parents.

The importance of situational factors as triggers for the adoption of online grocery shopping suggests an erratic adoption process, driven by circumstances rather than by a cognitive elaboration and decision. The adoption of online shopping seems to be contingent and may be discontinued when the initiating circumstances change.

This paper undertakes a structured literature review to analyse the literature on performance management and measurement (PMM) in universities over the last four decades. Over that time, PMM has emerged as an influential force in universities that impacts their operations and redefines their identity.

A structured literature review approach was used to analyse a sample of articles on PMM research from a broad range of disciplines over four decades. This was undertaken to understand the impacts of PMM practices on universities, highlight changes over time and point to avenues for future research.

The analysis highlights the fact that research on PMM in universities has grown significantly over the 40 years studied. We provide an overview of published articles over four decades regarding content, themes, theories, methods and impacts. We provide an empirical basis for discussing past, present and future university PMM research. The future research avenues offer multiple provocations for scholars and policymakers, for instance, PMM implementation strategies and relationships with various government programs and external evaluation and the role of different actors, particularly academics, in shaping PMM systems.

Unlike a traditional literature review, the structured literature review method can develop insights into how the field has changed over time and highlight possible future research. The sample for this literature review differs from previous reviews in covering a broad range of disciplines, including accounting.

This study aims to present the critical role of knowledge management in digital entrepreneurship by reviewing the literature and proposing future research directions for digital entrepreneurship and knowledge management through an interdisciplinary framework.

This study uses the Derwent Data Analyzer to identify and visualise the extant studies on digital entrepreneurship. This study qualitatively analyses the hot topics and trends in digital entrepreneurship research to understand digital entrepreneurship from the knowledge management perspective.

The authors found two dominant trends in existing research: logical and development trend exploration at the theoretical background and empirical research at the practical dimension. To understand digital entrepreneurship from a knowledge management perspective, the authors summarised the theoretical logic and internal and external reasons why knowledge management is required in digital entrepreneurship. Moreover, the authors analysed the new features of digital entrepreneurship under five aspects: management concept, object, content, scope and focus. The authors concluded that existing research on integrating knowledge management and digital entrepreneurship is primarily conducted from three perspectives: technology, platform and ecosystem.

This study provides an in-depth analysis of digital entrepreneurship from a knowledge management perspective. The findings can further promote the theoretical research and practical development of digital entrepreneurship and knowledge management. This approach provides a new direction for interdisciplinary study and enriches entrepreneurship research. In addition, this study proposes a knowledge management framework for digital entrepreneurship research. The findings contribute to understanding the role and function of knowledge management in digital entrepreneurship.