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Article
Publication date: 19 November 2021

Lakshya Arora and Feroz Ikbal

Mumbai needs to be transformed into a world-class city as stated in the 2005–2025 development plan of Municipal Corporation. For this initiative, hospital management information…

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Abstract

Purpose

Mumbai needs to be transformed into a world-class city as stated in the 2005–2025 development plan of Municipal Corporation. For this initiative, hospital management information system (HMIS) has to be implemented across 400+ health facilities in the city.

Design/methodology/approach

A case study methodology was adopted to study HMIS implementation. Wave 1 of Phase 1 implementation of HMIS is carried out as a pilot project at Film City’s Hospital, Mumbai, which “go-live” on 21st June 2018. The work for hardware and software implementation was awarded to HardSystems and Solutions Limited and SoftSolutions India Private Limited, respectively, through e-tender.

Findings

Provision of inadequate quantity of hardware, slowness of network or system, non-satisfactory training after observation confirmation and sign-off process, lack of data entry operators, mismatch in numbering systems in blood bank and many other challenges concerned with the specific departments had become a major impediment in the efforts to maximize number of patients registered into HMIS.

Practical implications

Even after providing many clinical and managerial benefits, being the first cloud-based centrally located HMIS in any of the hospitals in the city, it imposes a major challenge for the management in terms of resistance of employees toward technology and need for the adoption of theoretical models for implementing change for the overall organizational development.

Originality/value

To the best of the authors’ knowledge, no other teaching case study is conducted to study the HMIS implementation in large-scale public health-care services. This is a dummy case study for teaching exercises. The identity of the stakeholders, organizations and events has been masked to maintain confidentiality.

Details

Vilakshan - XIMB Journal of Management, vol. 20 no. 1
Type: Research Article
ISSN: 0973-1954

Keywords

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Article
Publication date: 9 November 2015

D. P. Dash

– The purpose of this paper is to offer a provisional framework for researcher development in contexts where postgraduate research education is developing.

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Abstract

Purpose

The purpose of this paper is to offer a provisional framework for researcher development in contexts where postgraduate research education is developing.

Design/methodology/approach

This is a reflective essay. The author draws out lessons from his research education initiatives in India and Malaysia spread over a decade (2003-2013). The lessons are based on favourable and unfavourable processes which affected those initiatives. The processes are then synthesised in two stages, to arrive at a provisional framework.

Findings

The framework is presented as a cyclical process blending five focal themes: identity, connections, network, skills and roles. Implementing such a process would require sustained institutional collaboration and a supportive policy environment.

Research limitations/implications

Given the limited experiential basis of this reflective exercise, the framework should be considered provisional in nature. There is a need to discuss and assess the framework in other contexts.

Social implications

Countries such as India and Malaysia have set ambitious targets for doctoral completion. Well-endowed scholarships have been put in place. However, doctoral programmes are still not yet widely popular. A need exists to direct policy debates towards the kinds of researchers needed and how to develop those kinds of researchers.

Originality/value

The paper presents a first-hand reflective account of the opportunities and constraints of research education in India and Malaysia. The exercise has produced a provisional framework for researcher development that could be adapted and assessed in other contexts.

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