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The purpose of this paper is to investigate Portuguese hospital inpatient satisfaction.

The study was conducted at a major university hospital in Portugal. Using the IAQH-IA mailed questionnaire, data were collected over three months (March to June 2015) from patients and families. From 1,500 former inpatients, 434 participated (29 percent response rate). Using the structural equation modeling, the authors derived satisfaction models and analyzed the relationship between quality, satisfaction and patient attitudes. Inferential statistics (bivariate analysis) were used to deal with global satisfaction determinants.

The satisfaction model was confirmed using factor analysis. Results show that developing a system for delivering timely information to both patient and relatives is relevant. Communication is a fundamental aspect for patients, which to date, seems to have been neglected by hospital managers. Education and current perceived health are important global satisfaction determinants.

Hospital managers can use the authors’ findings to measure and improve operational performance.

Knowledge about patient perception and satisfaction leads to continuing improvement in healthcare quality.

This study identifies the strategic intersectional identity management (SIIM) behaviors that Latina nonprofit CEOs engage in to navigate hegemonic spaces.

Data were collected via semi-structured life history interviews with Latina CEOs of nonprofit organizations and analyzed using critical race feminist thematic analysis grounded in critical race theory (CRT), Latinx Critical Legal (LatCrit) theory and feminist theory. Counterstorytelling methods reveal Latina CEOs’ SIIM behaviors and challenge dominant narratives of leadership.

Latina CEOs recounted experiences of identity threats and their identity manifestations and suppression strategies within five contexts: white supremacy hotbeds, liberal white supremacist spaces, pan-ethnic Latinx communities, white feminist spaces and women of color (WOC)-led workplaces.

This study focuses on Latina CEOs of nonprofits, a distinct context which shares many similarities with for-profit CEO roles. We use a small sample size that, while appropriate for our methodology, limits generalizability.

This research provides valuable insights for practitioners, including board members, donors, staff and coalition partners. It highlights the need for changes in board development, funder education and transformative allyship among coalition partners.

This paper offers SIIM as a way to challenge monolithic constructions of Latinidad and advocates for intersectional analyses and nuance when studying and supporting Latina leaders.