Matthew A. Hawkins and Fathima Z. Saleem
Recent literature identifies the importance of influencer-brand fit, a congruence between the narrative of the social media influencer (SMI) and the branded product being…
Abstract
Purpose
Recent literature identifies the importance of influencer-brand fit, a congruence between the narrative of the social media influencer (SMI) and the branded product being reviewed, on purchase intentions. In creating brand-related content, SMIs can post content that can be either sponsored by the brand or unsponsored. This research merges these literature streams to examine how influencer-brand fit impacts purchase decisions and whether sponsorship status moderates this relationship.
Design/methodology/approach
Using a 2 (poor vs good influencer-brand fit) × 2 (sponsored vs unsponsored post) experimental design (n = 198), the relationship between influencer-brand fit and purchase intention, the mediating role of SMI trust and the moderating role of perceived sponsorship are tested. The PROCESS macro was used to analyze direct and indirect paths.
Findings
The results demonstrate that influencer trust mediates the relationship between influencer-brand fit and purchase intention, highlighting the importance of a congruent influencer and brand image in both increasing influencer trust and purchase intentions. Surprisingly, despite the reductions in purchase intentions from conducting a poor-fitting review, purchase intentions are the same between a poor-fitting unsponsored review and a good fitting sponsored review.
Practical implications
Decision-makers of both corporations and SMI personal brands should consider influencer-brand fit when selecting SMI partners to sponsor and brands to work with, respectively, and should aim for good fit between both parties. SMIs should avoid conducting sponsored, poor-fitting product reviews to limit reductions in trust. Influencers seeking to branch out of their area of expertise can initially consider unsponsored content before venturing into sponsored partnerships. Companies seeking to widen their reach through poor-fitting SMIs should consider alternative strategies to sponsorship.
Originality/value
As sponsored content is common, it is necessary to merge the influencer-brand fit and influencer sponsorship literature. Additionally, this study considers the mediating role of influencer trust, an important variable in predicating purchase intentions as well as helping SMI grow their audience.
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Fathima Z. Saleem and Matthew A. Hawkins
Situated between the literature on internal branding and user-generated content, this study aims to demonstrate the effect of employee-generated content (EGC) on consumers’…
Abstract
Purpose
Situated between the literature on internal branding and user-generated content, this study aims to demonstrate the effect of employee-generated content (EGC) on consumers’ purchase intentions and positive word of mouth (WOM).
Design/methodology/approach
The conceptual model was empirically tested using structural equation modeling based on a sample of 442 participants.
Findings
The findings support a sequential mediation model in which employee-created social media content impacts perceptions of brand citizenship behavior (BCB) and perceptions of expertise, which in turn increases purchase intention and WOM.
Practical implications
Based on the findings, this research suggests that employee ambassador programs can work to attract employees with an interest in brand-related social media content creation. Facilitating EGC through support, empowerment and reinforcement rather than traditional control mechanisms is recommended.
Originality/value
This research introduces the concept of EGC and employee content creators while extending the literature on perceived BCB by empirically demonstrating its relationship with perceived expertise and positive consumer behavior outcomes.
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Matthew A. Hawkins and Fathima Z. Saleem
Stories draw meaning from narratives. The resulting narrative component in a story is entirely personal or contains fragments of organizational and/or societal narratives…
Abstract
Purpose
Stories draw meaning from narratives. The resulting narrative component in a story is entirely personal or contains fragments of organizational and/or societal narratives. Therefore, understanding how stories obtain these narrative fragments is critical to offering valid interpretations of narratives based on stories. In an effort to advance narrative research, the purpose of this paper is to address this fundamental question: How do stories obtain their reflected narrative fragments? Without a firm understanding of how stories draw meaning from narratives, the critical role of disentangling compound narratives from stories – interpretation – remains suspect.
Design/methodology/approach
The findings are drawn from extant research and prior conceptualizations, and the story formulation model is introduced.
Findings
Through the introduction of the story formulation model, it is shown that personal narratives are omnipresent within collective narratives. Additionally, the analysis indicates there are two stages in which narrative interaction occurs, during the formulation of stories and during the formulation of narratives.
Originality/value
The findings have significant impact on the interpretation of stories, as well as furthering the understanding of how stories draw their meaning from narratives. In particular, the omnipresence of personal narratives within stories is particularly relevant for interpreting stories and narratives. Therefore, this paper offers a framework in which to conceptualize the story formulation process and contributes to story and narrative analysis research methodologies.
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Oriol Iglesias and Fathima Zahara Saleem
– The purpose of this paper is to identify the detailed human resource policies and practices that favor the expansion of consumer-brand relationships.
Abstract
Purpose
The purpose of this paper is to identify the detailed human resource policies and practices that favor the expansion of consumer-brand relationships.
Design/methodology/approach
Due to the lack of studies in this specific field, this research leans toward adopting an exploratory and interpretative methodology. The data stems from 53 in-depth interviews spanning three case studies in the hotel industry.
Findings
The main contribution of this research is the identification and description of the human resource management (HRM) policies and practices which enable the development of consumer-brand relationships. The six policies and practices which this research considers key are: recruitment, promotion, training, communication, evaluation and compensation.
Originality/value
This is the first research that identifies and describes the HRM policies and practices which enable the development of consumer-brand relationships.
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Fathima Zahara Saleem and Oriol Iglesias
The purpose of this paper is to present an affect-based perspective to explain levels of social media engagement.
Abstract
Purpose
The purpose of this paper is to present an affect-based perspective to explain levels of social media engagement.
Design/methodology/approach
This study uses face-to-face long interviews and online observation of the Facebook profiles of respondents over an eight-month period.
Findings
Social media engagement varies depending on a user’s current and desired affective state. When individuals are in a low to moderately aroused negative affective state (such as feeling bored or upset), individuals tend to spend time passively consuming content: the lowest level of engagement. In a low to moderately aroused positive mood state (such as happiness), users both passively consume and actively participate with relevant content by liking and commenting on existing content. When users are in a highly aroused positive affective state, the propensity to create original content is greater, reflecting the highest level of engagement. When users are in a highly aroused negative affective state (such as being angry at a brand), users are motivated to vent on social media to manage the mood. Conversely, when users are in a highly aroused negative affective state related to personal trauma, the avoidance of engagement on social media is evident.
Practical implications
Brands can increase the likelihood of consumers creating positive consumer–brand stories offline and online by priming consumer affect.
Originality/value
This study explores how a desired affective state motivates varying levels of user engagement with different types of content on social media.
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Pankaj Kumar, Pardeep Ahlawat, Mahender Yadav, Parveen Kumar and Vaibhav Aggarwal
The present study aims to examine the households’ attitudes and intentions to adopt an indoor air purifier against the smog crisis in India by using a comprehensive theoretical…
Abstract
Purpose
The present study aims to examine the households’ attitudes and intentions to adopt an indoor air purifier against the smog crisis in India by using a comprehensive theoretical framework based on the combination of the Protective Action Decision Model (PADM) and the Theory of Planned Behavior (TPB). The United Nations Sustainable Development Goals (SDGs) 2030 also emphasized ensuring a healthy and safe life, especially by achieving SDG-3, SDG-11 and SDG-13.
Design/methodology/approach
Using purposive sampling, the data were collected through a survey questionnaire distributed to 382 households, and study hypotheses were assessed by using partial least squares structural equation modeling employing SmartPLS.
Findings
The results revealed that mental health risk perception (MHRP) was the most influential determinant of households’ attitudes toward adopting air purifiers, followed by smog knowledge, physical health risk perception (PHRP), information seeking and product knowledge. Notably, results revealed that households’ attitude is a leading determinant of their adoption intention toward the air purifier compared to subjective norms (SN) and perceived behavioral control (PBC).
Originality/value
To the best of the authors’ knowledge, the present study is the first to provide new insights into an individual’s protective behavior response toward ecological hazards by examining the households’ adoption intention toward the air purifier against the smog crisis using PADM and TPB model inclusively. In addition, the present study analyzes the impact of both PHRP and MHRP on individuals’ protective behavior separately. Also, this study provides theoretical contributions and important practical implications for the government, manufacturers and air purifier sellers.
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Fathima Zahara Saleem and Oriol Iglesias
The purpose of this paper is to build a comprehensive conceptual framework of internal branding, to demarcate this field from employer branding and to develop an updated…
Abstract
Purpose
The purpose of this paper is to build a comprehensive conceptual framework of internal branding, to demarcate this field from employer branding and to develop an updated definition of internal branding that incorporates the findings of the literature review and emerging views in branding.
Design/methodology/approach
This research conducts a systematic review of the internal branding and employer branding literature following previously established procedures.
Findings
The major findings of this research are that internal branding comprises five key components within a supportive corporate culture, namely, brand ideologies, brand leadership, brand-centred human resource management (HRM), internal brand communication and internal brand communities; and that internal branding is related yet distinct from employer branding in its discipline, focus, components, outcomes and the role of the brand. The paper concludes with a comprehensive definition of internal branding derived from the conceptual framework and recent trends in branding, in addition to directed suggestions for future research in the field.
Research limitations/implications
This research highlights areas for future research within internal branding, including the need for further research on internal brand communities and how brands can “internally brand” brand partners.
Practical implications
The research highlights the company-wide and brand partner-wide effort required in internal branding, in addition to the necessity of a supportive corporate culture.
Originality/value
This is the first review of internal branding and employer branding that aims to differentiate between the constructs and build a conceptual framework of internal branding, by drawing from the fields of HRM, marketing, branding and general management.
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Aziz Ullah Awan, Muhammad Hasnain Shahzad, Sohail Nadeem, Haneen Hamam, N. Ameer Ahammad and Aleeza Arshad
The presence and progression of stenosis disturb the normal circulation of blood through an artery and cause serious consequences. The proposed investigation is aimed to assess…
Abstract
Purpose
The presence and progression of stenosis disturb the normal circulation of blood through an artery and cause serious consequences. The proposed investigation is aimed to assess non-Newtonian characteristics of blood in an elliptical artery having stenosis. The blood is taken as Sutterby fluid flowing via a multi-stenosed elliptical cross-section artery.
Design/methodology/approach
The analytical solution of a mathematical model representing the considered problem is extracted in a non-dimensional form by utilizing the perturbation technique under the mild stenosis assumptions.
Findings
The graphical nature of these results is examined and discussed comprehensively for different physical parameters. The height and shape of stenosis are noted to have prominent effects on flow velocity. The wall shear stress and flow velocity attained high values in the stenotic portion of the artery. The non-uniform stenosis is observed to create higher resistance to the flow than the uniform stenosis. Further, a high disorder is noticed in the constricted region of the artery by streamlines analysis.
Research limitations/implications
The manuscript completely comprehends the blood’s non-Newtonian flow in the arteries of elliptical shape having multiple stenoses. The present study is about the properties of non-Newtonian blood flow through an elliptical artery with many stenoses. The Sutterby fluid model is used to describe the blood’s non-Newtonian nature. By utilizing presumptions of mild stenosis, the mathematical model’s non-linearity is decreased, and the perturbation method is applied to generate the resulting equations.
Practical implications
The presence of stenosis can significantly impact the circulation of blood flow. When an artery becomes narrowed, it can create a constriction or obstruction in the flow path of blood, which can lead to several important fluid dynamics phenomena, i.e. increased velocity, shear stress, pressure drop, etc. The presence of stenosis can cause various damages and complications in the affected blood arteries and surrounding tissues, resulting in heart attacks or diseases like atherosclerosis.
Originality/value
The work presented in the manuscript was not published earlier in any form.
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Naureen Akber Ali, Anam Feroz, Noshaba Akber and Adeel Khoja
Coronavirus disease 2019 (COVID-19) pandemic has led to unprecedented mental health repercussions in the lives of every individual including university students. Therefore, study…
Abstract
Purpose
Coronavirus disease 2019 (COVID-19) pandemic has led to unprecedented mental health repercussions in the lives of every individual including university students. Therefore, study on students’ psychological state and its associated factors during the pandemic are of importance. This study aims to discuss the aforementioned issue.
Design/methodology/approach
An online survey was done on a total of 207 university students of Pakistan to collect information on socio-demographic characteristics, concerns or fears amidst COVID-19 and mental distress. Validated tools; Perceived Stress Scale (PSS), Generalized Anxiety Disorder Scale (GAD-7) and Patient Health Questionnaire (PHQ-9)-Depression were used to assess stress, anxiety and depression, respectively.
Findings
Around 14% of the university students were experiencing severe stress and anxiety, while 8.2% had severe depression. The authors found that stress among university students was related to psychiatric illness or symptoms (OR = 5.1: 1.1, 22.9) and unpredictability due to the pandemic (OR = 3.7: 1.2, 11.2). The significant determinants of anxiety were psychiatric illness/symptoms (OR = 6.6: 3.4, 12.9), implementation of public health measures (OR = 3.7: 1.1, 11.6), employed mothers (OR = 2.4: 1.1, 5.0) and lack of support from university administration (OR = 2.2: 1.0, 5.0). While the factors associated with depression included psychiatric illness or symptoms (OR = 8.4: 3.3, 21.5), unpredictability due to pandemic (OR = 6.8: 2.2, 20.7), impaired social support system (OR = 3.7: 1.3, 10.4) and studying without a scholarship (OR = 2.1: 1.0, 4.4).
Research limitations/implications
These findings call for an urgent need to develop appropriate interventions and educational programs that could address the psychological needs of students.
Practical implications
The study directs the role of university and faculty in dealing the mental health needs of the student in COVID-19 pandemic time.
Social implications
Educational programs are important that could address the psychological needs of students in COVID-19 pandemic.
Originality/value
University students reported mental distress during COVID-19 pandemic which shows that younger people are at risk of COVID-19 repercussions. Moreover, several stressors (i.e. impaired social support system and lack of support from universities) were revealed that could be mitigated by implementing appropriate strategies.