Fang‐Ming Hsu, Tser‐Yieth Chen and Shuwen Wang
The purpose of this paper is to investigate the efficiency and satisfaction of electronic records management systems (ERMS), which has been of interest to archivists and records…
Abstract
Purpose
The purpose of this paper is to investigate the efficiency and satisfaction of electronic records management systems (ERMS), which has been of interest to archivists and records managers, in electronic government (e‐government) agencies in Taiwan.
Design/methodology/approach
Using the measures from information systems (ISs) success model, this study applies data envelopment analysis to measure the relative efficiency and satisfaction in different types of e‐government agencies. After conducting a large‐scale survey of e‐government agencies in Taiwan, a matrix of efficiency and satisfaction is developed.
Findings
Research results show that the efficiency of ERMS in central agencies exceeds that in local agencies, and the efficiency in upper level agencies exceeds that in lower level agencies. The efficiency in business agencies exceeds that in administration agencies and public schools. Additionally, ERMS user's satisfaction in e‐government agencies is linearly related to ERMS efficiency.
Research limitations/implications
Owing to the budget limits, only a one‐shot survey is conducted, thus the comparison between ex‐ante and ex‐post measurement could not be performed.
Practical implications
The business‐related reasons are more critical in implementing ERMS than the compliance‐related ones.
Originality/value
This paper proposes a mathematical modeling tool for assessing ISs in e‐government.
Details
Keywords
Fang-Ming HSU, Tser-Yieth Chen, Chiu-Tsu Fan, Chun-Min Lin and Chu-Mei Chiu
The purpose of this paper is to investigate the relationship between the richness of information and the satisfaction of participants in an online community regarding archive…
Abstract
Purpose
The purpose of this paper is to investigate the relationship between the richness of information and the satisfaction of participants in an online community regarding archive management in Taiwan.
Design/methodology/approach
An investigation was deployed to attendants in 20 training courses created by the National Archives Administration (NAA) in Taiwan for records staff on the topic of digital preservation. The responses were collected from respondents who were participating in an online community for archive management. Through structural equation modeling method, this study examined the effects of channel richness, information transparency and accessibility of archive to brand image and trust and then continued to the satisfaction of professional participants to archive management in an online community.
Findings
Appropriate disclosure of information regarding archiving can effectively improve the satisfaction of participants in the online community to archive. Channel richness of communication, information transparency and accessibility of archive significantly affect the brand image of archive and the trust of participants to archivists and finally affect the satisfaction of participants in the online community towards archive management.
Practical implications
The larger the amount of information exchanged, the more the trust among participants and the better brand image of the archives. The more trust and brand image exists among participants, the more satisfaction they will obtain from archive management.
Originality/value
The results can provide a strategic direction for managers of the national archive and the online community in government agencies to allocate resources for enhancing the information richness and the image of archive as well as achieving the satisfaction of participants in the professional community.
Details
Keywords
Mengru Tu, Ming K. Lim and Ming-Fang Yang
The lack of reference architecture for Internet of Things (IoT) modeling impedes the successful design and implementation of an IoT-based production logistics and supply chain…
Abstract
Purpose
The lack of reference architecture for Internet of Things (IoT) modeling impedes the successful design and implementation of an IoT-based production logistics and supply chain system (PLSCS). The authors present this study in two parts to address this research issue. Part A proposes a unified IoT modeling framework to model the dynamics of distributed IoT processes, IoT devices, and IoT objects. The models of the framework can be leveraged to support the implementation architecture of an IoT-based PLSCS. The second part (Part B) of this study extends the discussion of implementation architecture proposed in Part A. Part B presents an IoT-based cyber-physical system framework and evaluates its performance. The paper aims to discuss this issue.
Design/methodology/approach
This paper adopts a design research approach, using ontology, process analysis, and Petri net modeling scheme to support IoT system modeling.
Findings
The proposed IoT system-modeling approach reduces the complexity of system development and increases system portability for IoT-based PLSCS. The IoT design models generated from the modeling can also be transformed to implementation logic.
Practical implications
The proposed IoT system-modeling framework and the implementation architecture can be used to develop an IoT-based PLSCS in the real industrial setting. The proposed modeling methods can be applied to many discrete manufacturing industries.
Originality/value
The IoT modeling framework developed in this study is the first in this field which decomposes IoT system design into ontology-, process-, and object-modeling layers. A novel implementation architecture also proposed to transform above IoT system design models into implementation logic. The developed prototype system can track product and different parts of the same product along a manufacturing supply chain.