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Article
Publication date: 1 June 2021

Khalid Abed Dahleez and Fadi Abdelmuniem Abdelfattah

This study proposed and tested a model on the relationship between transformational leadership (TL) and organizational performance (OP) with a possible intervening effect of…

1040

Abstract

Purpose

This study proposed and tested a model on the relationship between transformational leadership (TL) and organizational performance (OP) with a possible intervening effect of market orientation (MO) at Omani small and medium enterprises (SMEs).

Design/methodology/approach

The study followed a quantitative research design and the deductive approach. Data were collected from 259 employees working in Omani SMEs and were analyzed using structural equation modeling SEM AMOS V24.

Findings

The findings supported positive direct effects of transformational leadership on Omani SMEs' business performance and market orientation. The results also supported the effect of market orientation on business performance. Further analysis showed that market orientation partly mediates the relationship between transformational leadership and business performance.

Practical implications

The results motivate Omani SMEs' leaders to use intangible capabilities (i.e., market orientation practices) to improve the different aspects of organizational performance. It also suggests that developing SMEs leaders' transformational skills on envisioning the future, adopting open communication styles, motivating employees and stimulating their creativity influences Omani SMEs' performance.

Originality/value

Due to the mixed results regarding the TL–OP relationship and the recommendations for further exploring this relationship, this study contributes to theory and practice. It is among the few studies to explore the mediating role of MO between TL and OP in a developing country's SMEs environment.

Details

International Journal of Productivity and Performance Management, vol. 71 no. 8
Type: Research Article
ISSN: 1741-0401

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Article
Publication date: 10 January 2025

Ahed Al-Haraizah, Fadi Abdelmuniem Abdelfattah, Shafique Ur Rehman, Bader Ismaeel, Monira Mufleh and Fandi Yousef Omeish

This study aims to explore how search engine optimization (SEO), website interaction and the moderating influence of customer relationship management can impact customer…

47

Abstract

Purpose

This study aims to explore how search engine optimization (SEO), website interaction and the moderating influence of customer relationship management can impact customer purchasing behaviour.

Design/methodology/approach

Taking an analytical approach, the study technique was chosen to examine how search SEO and website engagement with the presence of social customer relationship management (SCRM) enhance customer buying behaviour. Statistical software was used to analyse the data collected through a questionnaire and descriptively analyse the participant’s demographics. Variables were examined via partial least squares (PLS) algorithm and bootstrapping using PLS statistical software.

Findings

The key findings underscore the significance of optimizing search engines and engaging website visitors, which can impact purchasing decisions. In addition, evidence shows that SCRM plays a moderating role, in SEO, website engagement and customer purchasing behaviour. Optimizing search engines and engaging website visitors are marketing elements as they can enhance a company’s website visibility and rankings, attract more online visitors who position the company as an industry leader and ultimately boost its return on investment.

Originality/value

As the internet and online platforms continue to grow, businesses are increasingly looking to optimize their online presence to reach their target audiences and improve their visibility in search engine rankings. This study provides valuable insights for businesses seeking to optimize their online strategies and reach their target audiences more effectively. Furthermore, it provides data for marketers, freelancers, SEO and companies about the customer’s behaviour within the Omani market to improve websites user experience and optimize the loading speed and ease of navigation.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

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Article
Publication date: 23 July 2021

Khalid Abed Dahleez, Ayman A. El-Saleh, Abrar Mohammed Al Alawi and Fadi Abdelmuniem Abdelfattah

This research examined the factors affecting several types of student engagement, namely agentic, behavioral, emotional and cognitive engagement. Specifically, it examined the…

1183

Abstract

Purpose

This research examined the factors affecting several types of student engagement, namely agentic, behavioral, emotional and cognitive engagement. Specifically, it examined the effect of e-learning system usability on student engagement and explored teacher behavior's possible intervening impact on this relationship.

Design/methodology/approach

Data were collected from 418 students studying at different specializations at Omani private academic institutions. This study employed a quantitative methodology and utilized the Smart-PLS for data analyses.

Findings

The findings showed that e-learning system usability influenced significantly and positively agentic, behavioral and cognitive engagement. However, the link between e-learning system usability and emotional engagement was not significant. Moreover, teacher behavior mediated the relationship between e-learning system usability and the four types of engagement.

Originality/value

This study improves one’s understanding of how the interaction of e-learning system usability and teacher behavior affects several aspects of student engagement. It also helps higher education administrators and policymakers by exploring the influential effects of e-learning systems usability and teacher behavior on facilitating students' engagement.

Details

International Journal of Educational Management, vol. 35 no. 6
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 18 January 2022

Muhammad Sabbir Rahman, Fadi AbdelMuniem AbdelFattah, Surajit Bag and Mohammad Osman Gani

As a global pandemic, the COVID-19 crisis has profoundly affected the development of local firms, threatening the survival of small and medium enterprises (SMEs). This study aims…

2313

Abstract

Purpose

As a global pandemic, the COVID-19 crisis has profoundly affected the development of local firms, threatening the survival of small and medium enterprises (SMEs). This study aims to present an integrated framework by investigating the impact of strategic tools (i.e. firms’ capability of business agility, marketing operational efficiency, optimisation of innovation capability [OIC], managing employees’ satisfaction and rethinking customers’ experience) on the survival strategies of SMEs amidst the COVID-19 pandemic.

Design/methodology/approach

The current study used data from managers of SMEs and conducted an asymmetrical analysis (i.e. structural equation modelling [SEM]) to investigate the factors influencing the survival strategies of SMEs amidst the COVID-19 pandemic. This study also applied an asymmetrical approach (i.e. fuzzy sets qualitative comparative analysis-fsQCA) to explore the causal recipes and analysis of the necessary conditions to identify the factors required to achieve the expected outcome.

Findings

Results from SEM support all hypotheses. Results from fsQCA with the same data set show that firms’ business agility and OIC are necessary conditions for SMEs’ survival strategies. The result from fsQCA also reveals multiple sufficient conditions to succeed SMEs’ survival strategies amidst the COVID-19 pandemic.

Practical implications

Findings prescribe how SMEs adapt to this vulnerable business condition by applying the strategic tools and recipes suggested for survival.

Originality/value

This research applied an innovative analysis to reveal necessary and sufficient conditions that conventional methods such as SEM have limited power. This pioneering research in the context of the COVID-19 pandemic is considered novel in terms of the prescriptive strategic recipes offered to SMEs to adapt to and survive in the crisis caused by COVID-19.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 10
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 4 April 2023

Fadi Abdelfattah, Abrar Mohammed Al Alawi, Khalid Abed Dahleez and Ayman El Saleh

This paper aims to review the critical challenges and factors influencing the successful adoption of electronic learning (e-learning) systems in higher educational institutions…

697

Abstract

Purpose

This paper aims to review the critical challenges and factors influencing the successful adoption of electronic learning (e-learning) systems in higher educational institutions before and during the current propagation of the coronavirus disease 2019 (COVID-19) pandemic.

Design/methodology/approach

This study undertook a literature review concerning the in-depth revision of previous studies published in 2020 and 2021. A total of 100 out of 170 selected research papers were adopted to identify and recognise the factors restricting the application of e-learning systems.

Findings

The findings determine and illuminate the most challenging factors that impact the successful application of online learning, particularly during the wide propagation of the COVID-19 pandemic. The review of the literature provides evidence that technological, organisational and behavioural issues constitute significant drivers that frontier the facilitation of the e-learning process in higher educational institutions.

Practical implications

The current paper suggests a guide for managers and scholars in educational institutions and acts as a roadmap for practitioners and academics in the educational field and policymakers as this research spotlights the significant factors challenging the e-learning process before and during the pandemic crisis.

Originality/value

The provided in-depth literature review in this research will support the researchers and system designers with a comprehensive review and recent studies conducted before and during the COVID-19 pandemic considering the factors limiting the e-learning process. This paper formulates a valuable contribution to the body of knowledge that will assist the stakeholders in the higher educational institutions' context.

Peer review

The peer review history for this article is available at: https://publons.com/publon/10.1108/OIR-02-2022-0085.

Details

Online Information Review, vol. 47 no. 7
Type: Research Article
ISSN: 1468-4527

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