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Article
Publication date: 4 May 2022

Jorge H.O. Silva, Camila Favoretto, Igor Roberto Amancio, Gilberto M.D. Ganga, Fabiane L. Lizarelli and Glauco H.S. Mendes

This study aims to examine the determinants of consumer behavioral intention to use the restaurant, concert and education services online during and after the COVID-19 pandemic.

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Abstract

Purpose

This study aims to examine the determinants of consumer behavioral intention to use the restaurant, concert and education services online during and after the COVID-19 pandemic.

Design/methodology/approach

A conceptual model based on the Unified Theory of Acceptance and Use of Technology (UTAUT) was tested via structural equation modeling by using data collected from a sample of 420 Brazilian consumers.

Findings

The results showed that performance expectancy and social influence are the most critical determinants of consumer behavioral intention to use services online during the pandemic. The results also provided evidence that the pandemic has generated significant impacts on future consumer behavior.

Originality/value

This study contributes in a multidisciplinary way to the literature on hospitality, entertainment and education services, by applying the UTAUT theory and testing the model during and after the COVID-19 pandemic context. Moreover, this study provides empirical evidence from Brazil, one of the most affected countries by COVID-19.

Details

International Journal of Quality and Service Sciences, vol. 14 no. 3
Type: Research Article
ISSN: 1756-669X

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Article
Publication date: 24 December 2020

Karina M. Serrano, Glauco H.S. Mendes, Fabiane L. Lizarelli and Gilberto M.D. Ganga

This study aimed to find factors influencing the acceptance of telemedicine for adults in Brazil. Moreover, it investigates the moderating role of disease complexity and the…

953

Abstract

Purpose

This study aimed to find factors influencing the acceptance of telemedicine for adults in Brazil. Moreover, it investigates the moderating role of disease complexity and the generational digital divide phenomenon on the intention to use the telemedicine service.

Design/methodology/approach

A quasi-experiment was employed. Primary data were collected using a survey research method considering two different scenarios based on disease complexity and symptom severity. A total of 248 responses were collected using a structured questionnaire. The authors also tested these two scenarios in three generations (X, Y and Z) of adults. Partial least squares structural equation modeling (PLS-SEM) was used to analyze the collected data and test the research hypotheses.

Findings

The results indicated that performance expectancy and perceived security and reliability are two predictors of the behavioral intention to use telemedicine, whereas effort expectancy and social influence showed no statistical significance. Furthermore, the results demonstrated that adults tend to adopt telemedicine regardless of the level of disease complexity. Finally, this study does not support the existence of a digital divide in the three generations.

Originality/value

The study applies the UTAUT model to assess the telemedicine acceptance for younger generations. It examines patient risk perception (security and reliability) as one antecedent of telemedicine acceptance.

Details

International Journal of Health Care Quality Assurance, vol. 34 no. 1
Type: Research Article
ISSN: 0952-6862

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Article
Publication date: 26 July 2021

Fabiane Letícia Lizarelli, Alexandre Fonseca Torres, Jiju Antony, Renan Ribeiro, Willem Salentijn, Marcelo Machado Fernandes and Afonso Teberga Campos

The term Lean Startup (LS) was coined by Eric Ries, and his 2011 book has popularized the concept with organizations, both startups and established organizations, implementing LS

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Abstract

Purpose

The term Lean Startup (LS) was coined by Eric Ries, and his 2011 book has popularized the concept with organizations, both startups and established organizations, implementing LS. However the empirical grounding is thin and for a long time this subject has been neglected by academia. The purpose of this paper is to present a systematic literature review (SLR) on LS, while highlighting core knowledge and identify gaps.

Design/methodology/approach

A SLR was carried out based on the Preferred Reporting for Systematic Reviews and Meta-Analyses (PRISMA) protocol of Scopus and Web of Science databases. In total, 45 articles published in journals and conferences over 10 years were collected which revealed a number of LS research gaps.

Findings

The SLR revealed the tools and methods associated with LS, most cited pros and cons, reasons that cause LS failure, the challenges that companies face in the implementation of LS, and critical success factors (CSFs) that can support these challenges and minimize the reasons for failure.

Practical implications

The findings of the study can be beneficial to practitioners and senior managers in organizations who wish to delve into the journey of LS. The study also discloses challenges and barriers that can hinder the implementation of LS.

Originality/value

Academic publications regarding LS are sparse and this SLR is one of the first SLRs to explore both the critical failure factors (CFFs) and the CSFs based on peer-reviewed journal and conference proceedings.

Details

The TQM Journal, vol. 34 no. 3
Type: Research Article
ISSN: 1754-2731

Keywords

Available. Open Access. Open Access
Article
Publication date: 10 October 2024

Fabiane Letícia Lizarelli, Artur Yuiti Ishizaka and José Carlos de Toledo

The objectives of this study are to identify which inputs are most relevant for development and successful introduction of product and process innovations and identify the impacts…

298

Abstract

Purpose

The objectives of this study are to identify which inputs are most relevant for development and successful introduction of product and process innovations and identify the impacts of these two types of innovation on the performance of Brazilian manufacturing companies.

Design/methodology/approach

This study analyzes the relationships between input, output and outcome for a sample of 5,586 Brazilian manufacturing companies by using partial least squares structural equation modeling (PLS-SEM).

Findings

The results indicate that (1) product innovations are favored by internal resources, (2) process innovations are favored by external resources, (3) product innovations mainly affect a range of products offered by companies and (4) process innovations mainly affect performance in manufacturing capacity, flexibility and costs.

Practical implications

By identifying the main efforts to improve the innovation performance and input-output-outcome relationships, the results can contribute to a better decision-making process for innovation investments and management in companies as well as for policymakers. The results are particularly relevant given that the Brazilian case can serve as a reference for other emerging countries.

Originality/value

Analyses of the innovation in input-output-outcome relationships were performed in a comprehensive way by using a set of variables for defining each construct. This allowed each construct to be better measured, which improved the understanding of the relationships between inputs and outcomes mediated by product and process innovations.

Details

Innovation & Management Review, vol. 21 no. 4
Type: Research Article
ISSN: 2515-8961

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Article
Publication date: 1 July 2021

Guilherme Sales Smania, Glauco Henrique de Sousa Mendes, Fabiane Letícia Lizarelli and Camila Favoretto

This study aims to validate a model of relationships between critical factors such as service strategy, culture-climate, leadership, customer involvement, technology strategy and…

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Abstract

Purpose

This study aims to validate a model of relationships between critical factors such as service strategy, culture-climate, leadership, customer involvement, technology strategy and service innovation (SI). Moreover, it investigates the impact of SI on a company’s performance and the moderating role of digitalization in the relationships between critical factors and SI.

Design/methodology/approach

Primary data were collected through a survey and partial least squares structural equation modeling was used to analyze the collected data and test the research hypotheses.

Findings

The results suggest positive associations of service strategy toward culture-climate, leadership, customer involvement and technology strategy in terms of significance and effect size. However, only two factors (e.g. customer involvement and technology strategy) positively influence SI, which affects financial and non-financial performance. Furthermore, digitalization does not strengthen the influence of four antecedents (i.e. culture-climate, leadership, customer involvement and technology strategy) in SI.

Originality/value

First, the study provides a comprehensive framework of SI critical factors and their impact on company performance. Second, it links servitization, SI and digitalization. Third, it tests the effects of digitalization.

Details

Journal of Business & Industrial Marketing, vol. 37 no. 3
Type: Research Article
ISSN: 0885-8624

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Article
Publication date: 14 February 2022

Fabiane Letícia Lizarelli, José Carlos de Toledo, Lillian Do Nascimento Gambi and Celso Luiz Gonçalves

This paper investigates whether adopting continuous improvement (CI) behaviors is related to better radical and incremental product and process innovation performance and…

567

Abstract

Purpose

This paper investigates whether adopting continuous improvement (CI) behaviors is related to better radical and incremental product and process innovation performance and identifies whether CI behaviors positively affect respondent perceptions on CI contributions to innovation performance.

Design/methodology/approach

Data were collected from 139 firms in Brazil, and cluster analysis was used to identify groups with different CI adoption levels. The nonparametric Wilcoxon–Mann–Whitney test was used to verify differences in innovation performance at companies via manager perceptions on CI and innovation.

Findings

Data show that more CI behavior implementation was associated with better product and process innovation performance. Furthermore, companies with more mature CI behavior levels innovate more, which may reinforce CI investments.

Practical implications

Organizational managers focused on innovation should dedicate time to evaluating and developing CI behaviors, and maturing CI philosophies to improve performance. This study can contribute to the literature by offering insights for developing public policies, especially for emerging economies, or for companies seeking to become more competitive, since CI can foster and promote a culture of long-term innovation.

Originality/value

Despite the fact that a relationship between CI and operational performance has already been established, there is still a lack of research that identifies the impacts of CI behavior on innovation. Focusing on CI behavior is important because it can be fostered by various programs and improvement initiatives, highlighting paths for managerial practices and academia. This study was conducted for an emerging economy.

Details

The TQM Journal, vol. 35 no. 2
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 17 November 2020

Lillian Do Nascimento Gambi, Fabiane Letícia Lizarelli, Alex Ribeiro Rosa Junior and Harry Boer

The aim of this study is to investigate the effects of soft and hard quality management (QM) practices on innovation performance, considering innovation practices as a contextual…

567

Abstract

Purpose

The aim of this study is to investigate the effects of soft and hard quality management (QM) practices on innovation performance, considering innovation practices as a contextual variable mediating this relationship.

Design/methodology/approach

Using data from 132 Brazilian manufacturing companies, partial least square–structural equation modeling (PLS–SEM) is employed to test if soft and hard QM practices, directly, affect innovation practices and, indirectly, innovation performance. This investigation also aims to identify whether the relationships are maintained regardless of the size of the company.

Findings

The results suggest that soft QM has a positive effect on hard QM. However, only soft QM, not hard QM, has a significant effect on innovation practices. Additionally, soft QM has a significant positive effect on innovation performance through innovation practices. Company size does not influence the relationships.

Practical implications

The findings can help managers to adjust their managerial practices to enhance the effective impact of QM on innovation performance.

Originality/value

The previous literature presents conflicting results on the relationship between QM and innovation performance. Most studies have proposed a direct relationship between both constructs. This study considers innovation practices as a mediator in this relationship. Furthermore, this paper adds to the scarce literature reporting related studies conducted in developing countries.

Details

Benchmarking: An International Journal, vol. 28 no. 3
Type: Research Article
ISSN: 1463-5771

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Article
Publication date: 4 August 2023

Fabiane Letícia Lizarelli, Ayon Chakraborty, Jiju Antony, Sandy Furterer, Maher Maalouf and Matheus Borges Carneiro

Lean implementation has become popular over the past three decades in the industry and is becoming more prevalent in, service organizations. The objective of this study is to…

350

Abstract

Purpose

Lean implementation has become popular over the past three decades in the industry and is becoming more prevalent in, service organizations. The objective of this study is to evaluate the impact of social and technical Lean practices on sustainable performance (i.e. economic, environmental and social) in service organizations.

Design/methodology/approach

The methodology includes the analysis of global results obtained from 139 managers from the service sector.

Findings

The results demonstrate that Lean practices have a positive effect on the three perspectives of sustainable performance, regardless of the company size and duration of Lean implementation. Furthermore, both social and technical Lean practices have a similar impact on environmental and economic performance, but their impact on social performance differs, since social Lean practices have a stronger impact on social performance.

Practical implications

This study has a significant contribution to Lean practitioners in service sectors, as it demonstrates that efforts to apply Lean practices can benefit economic results as well as environmental and social performance.

Originality/value

Majority of existing studies focused on the isolated impact of Lean on one of the triple bottom line performance aspects and with a scarcity of studies within the context of services. The intersection of these three strategic areas – Lean, sustainability and services – has not been extensively addressed. There is also a lack of studies that observe sustainability in environmental, social and economic performance, mainly in the service sector.

Details

International Journal of Quality & Reliability Management, vol. 41 no. 3
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 8 February 2019

Pedro Carlos Oprime, Fabiane Leticia Lizarelli, Marcio Lopes Pimenta and Jorge Alberto Achcar

The traditional Shewhart control chart, the X-bar and R/S chart, cannot give support to decide when it is not economically feasible to stop the process in order to remove special…

354

Abstract

Purpose

The traditional Shewhart control chart, the X-bar and R/S chart, cannot give support to decide when it is not economically feasible to stop the process in order to remove special causes. Therefore, the purpose of this paper is to propose a new control chart design – a modified acceptance control chart, which provides a supportive method for decision making in economic terms, especially when the process has high capability indices.

Design/methodology/approach

The authors made a modeling expectation average run length (ARL), which incorporates the probability density function of the sampling distribution of Cpk, to compare and analyze the efficiency of the proposed design.

Findings

This study suggested a new procedure to calculate the control limits (CL) of the X-bar chart, which allows economic decisions about the process to be made. By introducing a permissible average variation and defining three regions for statistical CL in the traditional X-bar control chart, a new design is proposed.

Originality/value

A framework is presented to help practitioners in the use of the proposed control chart. Two new parameters (Cp and Cpk) in addition to m and n were introduced in the expected ARL equation. The Cpk is a random variable and its probability function is known. Therefore, by using a preliminary sample of a process under control, the authors can test whether the process is capable or not.

Details

International Journal of Quality & Reliability Management, vol. 36 no. 6
Type: Research Article
ISSN: 0265-671X

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Article
Publication date: 24 December 2021

Lígia Lobo Mesquita, Fabiane Letícia Lizarelli, Susana Duarte and Pedro Carlos Oprime

This paper aims to thoroughly identify the forms of integration between Lean, Industry 4.0 (I4.0) and environmental sustainability (ES) by examining the relationships between…

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Abstract

Purpose

This paper aims to thoroughly identify the forms of integration between Lean, Industry 4.0 (I4.0) and environmental sustainability (ES) by examining the relationships between these three constructs, deepening understanding surrounding the theme and evolving the construction of a framework that can aid managing industrial production processes.

Design/methodology/approach

A systematic literature review (SLR) was the method used to identify the relationships for integration in the current literature. The SLR was supported by content and cluster analysis. The analyzes identified relationships at two levels. The first level observed relationships for constructs and variables. The second, at the level of constructs and components, which detail the variables. This study also proposes an integrated conceptual framework showing these relationships at the construct, variable and component levels.

Findings

The results show how these three constructs are related and the study concludes by stating that there is stronger integration among I4.0 technologies and Lean practices for reaching ES. The SLR identified the main components that allowed for this integration, i.e. I4.0 technologies, Big Data, the internet of things and Lean practices, like reducing waste and customer needs.

Practical implications

From an academic standpoint, this study proposes new lines of research lines that have not been explored thus far, and can be developed via empirical studies, at the strategic and operational levels among different industrial sectors. Also, this study can help managers understand the integrations between Lean practices and I4.0 technologies to achieve better operational and environmental organizational results.

Originality/value

To the best of the knowledge, this study is the first of its kind using SLR to integrate Lean approaches, ES and I4.0 and to propose a unified framework to help managers and academics understand these relationships.

Details

International Journal of Lean Six Sigma, vol. 13 no. 4
Type: Research Article
ISSN: 2040-4166

Keywords

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