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Article
Publication date: 24 April 2020

Elisabete Correia, Fátima Conde, Rosa Nunes and Clara Viseu

This paper aims to compare the environmental sustainability practices at the campus operations between two Portuguese higher education institutions (HEIs) at different stages of…

586

Abstract

Purpose

This paper aims to compare the environmental sustainability practices at the campus operations between two Portuguese higher education institutions (HEIs) at different stages of the implementation of an Eco-School Programme. It also seeks to analyse the involvement of the students in the process of implementing these practices in their institutions.

Design/methodology/approach

A questionnaire survey was carried out in two HEIs (a green and a non-green institution). Data were collected from a total of 832 students. Techniques of descriptive statistics and inferential statistical techniques such as the Mann-Whitney test, χ2 and Spearman correlation test, were applied.

Findings

The results obtained show that, from the students’ perspective, and in both institutions, there is still much to be done on the path towards sustainability, particularly in transport and landscaping. Significant differences were found only between some environmental sustainability practices at the campus level. However, students from the green institution are more participative in sustainability activities.

Practical implications

This study provides a picture of two HEIs’ sustainability behaviour from the students’ standpoint, which can be important for decision-makers in HEIs, in as much that students are one of the HEIs’ major stakeholder groups; furthermore, it enables them to better guide their efforts towards sustainability.

Originality/value

This paper focusses on the students’ perspective and their role in the sustainability initiatives undertaken by HEIs. It can be useful for future research that attempts to analyse the importance of HEIs’ stakeholder participation in sustainability.

Details

International Journal of Sustainability in Higher Education, vol. 21 no. 4
Type: Research Article
ISSN: 1467-6370

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Article
Publication date: 4 December 2023

Giuliano Magno de Oliveira Condé and Maria de Fátima Bruno-Faria

This study aims to explore the configuration of a public university service innovation: the phenotypic evaluation of self-declared black and brown applicants for access to college…

86

Abstract

Purpose

This study aims to explore the configuration of a public university service innovation: the phenotypic evaluation of self-declared black and brown applicants for access to college undergraduate courses through racial quota in a Brazilian federal higher education institution (HEI).

Design/methodology/approach

By using qualitative methods and collecting data through semistructured interviews, this case study raises new explanatory aspects about service innovation in a noncommercial context.

Findings

Diversity in team composition and users’ sense of belonging emerged as unprecedented aspects of service innovation. The present study also coined another concept not verified in the literature: service cross-coproduction.

Research limitations/implications

Regarding the limitations of the study, the technological dimension, despite having been shown to underlie the political–administrative process of innovations in services, given its importance reinforced by the literature and the current temporal context itself, did not emanate from the data collected. In addition, the fact that the service innovation investigated has occurred recently prevented longitudinal research that could detail the effects of phenotypic evaluation on institutional performance indicators.

Practical implications

The ethical–methodological care used in the interaction and preservation of the psychological integrity of the users in the case study proved to be subject to systematization and has great potential to enhance the service experience of the users through the humanization of the service delivery process. The linkage of the user’s perception to the phenotypic diversity of people working in the new service provision highlights the importance of incorporating themes such as the diversity of teams’ composition and representative bureaucracy to the scientific production of service innovation and their role in coproduction. The findings suggest that the resource allocation supply of basic goods and services needed to provide the new service reduces the individual risk of academic community members involved with innovation. Further studies could explore this relation.

Social implications

Among the internal factors that influenced the configuration of service innovation, the idea of diversity in the team’s composition stood out. It based the phenotypic evaluation commission’s diverse constitution on gender, race, occupation and even nationality. It conferred greater legitimacy on service innovation, increasing the representation of groups that may not feel represented in public service delivery processes.

Originality/value

The results of the phenotypic evaluation case point to a new coproduction form emanating from the constitutive diversity of the phenotypic evaluation board members. This new type of coproduction is directly related to the complex, integrated and interdependent nature of the services that complement each other to enable the achievement of the objectives of a public university.

Details

Transforming Government: People, Process and Policy, vol. 18 no. 3
Type: Research Article
ISSN: 1750-6166

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Article
Publication date: 4 March 2019

Umaru Zubairu, Suhaiza Ismail and A.H. Fatima

The moral credibility of accountants has been battered for over two decades because of a seemingly unending series of accounting scandals. The inclusion of ethics education in the…

378

Abstract

Purpose

The moral credibility of accountants has been battered for over two decades because of a seemingly unending series of accounting scandals. The inclusion of ethics education in the accounting curricula has been advocated as one option through which a new generation of morally competent accountants can be produced. The purpose of this paper is to present the results of a study that sought to determine the success of this strategy by measuring the moral competencies of 160 final-year Muslim accounting students enrolled in two Islamic-university accounting programs.

Design/methodology/approach

An open-ended, scenario-based, accounting-specific instrument was developed in collaboration with five Islamic accounting scholars to survey and measure the students’ moral competencies from an Islamic perspective.

Findings

The results revealed that the students had glaring weaknesses in their moral competencies, particularly in selecting an Islamically appropriate organization to work for after graduation and the importance of diligence in completing one’s task as an accountant. The implication of these results is that these accounting programs have to critically assess the ethical content of their curricula to ensure that it is capable of developing the moral competencies of these students to an excellent level.

Research limitations/implications

The implication of these results is that these accounting programs have to critically assess the ethical content of their curricula to ensure that it is capable of developing the moral competencies of these students to an excellent level.

Originality/value

This paper is one of the few moral competence studies that consider the source of moral values of the respondents in measuring their moral competencies. Additionally, it provides much-needed insight into the effectiveness of a policy to address a pressing problem in the accounting profession.

Details

Journal of Islamic Accounting and Business Research, vol. 10 no. 2
Type: Research Article
ISSN: 1759-0817

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Article
Publication date: 11 March 2014

Gustavo J. Nagy, Leonardo Seijo, José E. Verocai and Mario Bidegain

The purpose of this article is to discuss the assessment and inclusion of stakeholders' perception, and citizen participation instances to implementing management options to deal…

575

Abstract

Purpose

The purpose of this article is to discuss the assessment and inclusion of stakeholders' perception, and citizen participation instances to implementing management options to deal with climate threats within the existing institutional framework in Uruguay.

Design/methodology/approach

The approach being followed has different directional approaches and integrates them within a single assessment. First, a prescriptive climate change top-down path. Second, stakeholders' perception is assessed within a bottom-up risk-management model. Third, institutional agreements, arrangements, and consensus are reached. Considering the need for agreed and effective options, the approach is customized and turned flexible enough to accept inputs from scientists, managers, and stakeholders.

Findings

The co-production of knowledge and the achievement of agreed and feasible options is achieved by means of a consultation process which results in adaptive co-management agreements and collective decisions. This process is seen as both an empowerment of local actors and a multi-stakeholder learning-by-doing experiment. This allows for both an increase in coping capacity to climate threats and facilitates long standing conflict resolution.

Originality/value

Much literature discusses the importance of the role of social power in inclusive processes towards adaptation, and how difficult is ceding a genuine voice to stakeholders. The co-production of knowledge is a way to achieve the rapprochement of scientists with institutional and community actors. Thus, the participatory process gives stakeholders responsibility for identifying their specific needs and priorities and helps to establish community ownership.

Details

International Journal of Climate Change Strategies and Management, vol. 6 no. 1
Type: Research Article
ISSN: 1756-8692

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Publication date: 26 January 2022

Vanessa Ratten, Vitor Braga and Jose Antonio Oliveira

Portuguese handicrafts are distinctive artisan products that have been shaped by cultural and historical conditions. The aim of this chapter is to focus on understanding the…

Abstract

Portuguese handicrafts are distinctive artisan products that have been shaped by cultural and historical conditions. The aim of this chapter is to focus on understanding the inherent innovativeness embedded within different handicraft that is made in Portugal. This involves taking a country perspective to handicraft production and the reason why it has continued or revived over time. This involves focusing on the role of entrepreneurs in the handicraft industry and how artisan entrepreneurship can be utilized. Specific examples of Portuguese handicrafts are stated in this chapter that showcase the cultural connections individuals feel. Theoretical and managerial implications are stated that highlight the importance of handicrafts to cultural preservation. Future research suggestions are also stated that stress the need to continue research into Portuguese handicrafts and artisan entrepreneurship.

Details

Artisan Entrepreneurship
Type: Book
ISBN: 978-1-80262-078-8

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Article
Publication date: 1 January 2024

Diana Oliveira, Helena Alvelos and Maria J. Rosa

Quality 4.0 is being presented as the new stage of quality development. However, its overlying concept and rationale are still hard to define. To better understand what different…

929

Abstract

Purpose

Quality 4.0 is being presented as the new stage of quality development. However, its overlying concept and rationale are still hard to define. To better understand what different authors and studies advocate being Quality 4.0, a systematic literature review was undertaken on the topic. This paper presents the results of such review, providing some avenues for further research on quality management.

Design/methodology/approach

The documents for the systematic literature review have been searched on the Scopus database, using the search equation: [TITLE-ABS-KEY (“Quality 4.0”) OR TITLE-ABS-KEY (Quality Management” AND (“Industry 4.0” OR “Fourth Industr*” OR i4.0))]. Documents were filtered by language and by type. Of the 367 documents identified, 146 were submitted to exploratory content analysis.

Findings

The analyzed documents essentially provide theoretical discussions on what Quality 4.0 is or should be. Five categories have emerged from the content analysis undertaken: Industry 4.0 and the Rise of a New Approach to Quality; Motivations, Readiness Factors and Barriers to a Quality 4.0 Approach; Digital Quality Management Systems; Combination of Quality Tools and Lean Methodologies and Quality 4.0 Professionals.

Research limitations/implications

It was hard to find studies reporting how quality is actually being managed in organizations that already operate in the Industry 4.0 paradigm. Answers could not be found to questions regarding actual practices, methodologies and tools being used in Quality 4.0 approaches. However, the research undertaken allowed to identify in the literature different ways of conceptualizing and analyzing Quality 4.0, opening up avenues for further research on quality management in the Industry 4.0 era.

Originality/value

This paper offers a broad look at how quality management is changing in response to the affirmation of the Industry 4.0 paradigm.

Details

The TQM Journal, vol. 37 no. 2
Type: Research Article
ISSN: 1754-2731

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Article
Publication date: 15 March 2022

Maria Javed and Tahir Mumtaz Awan

This study explored the role of market mavens for young tourists and existential authenticity for young tourist co-creation experience. It determines intentions to revisit and…

967

Abstract

Purpose

This study explored the role of market mavens for young tourists and existential authenticity for young tourist co-creation experience. It determines intentions to revisit and intentions to recommend tourism service providers. The theoretical foundation of this study is based upon the macro-micro theory approach of service-dominant (S-D) logic and customer engagement, which explains the idea of tourist co-creation interactivity and value creation between the service provider and tourist.

Design/methodology/approach

The positivist deductive approach, survey-based methodology was followed for this study. Data was collected from 349 young tourists who have traveled and contributed to travel services through collaboration and interaction with the service provider. The data were analyzed in SmartPLS, and structured equation modeling technique was used for hypothesis testing.

Findings

It was found that market mavens have a positive impact on young tourist's co-creation process, hence depicting intention to revisit and recommend the tourism service provider. Existential authenticity was also found having positive impact on tourist co-creation and intention to revisit and recommend the service provider. The results show that young tourists plan domestic trips in Pakistan and co-create with service providers.

Research limitations/implications

This study theoretically and practically contributed in the literature and enhanced the literature concerning mainly the young tourists co-creation. It has also enhanced the knowledge about intentions to revisit and recommend with special focus on market mavens. Also, existential authenticity of the tourist spots was keenly considered in the underlying research.

Originality/value

This study highlights value-creation phenomenon in tourism for younger tourists. Their input is important in the form of creativity and innovation and by incorporating these young tourists in decision-making process. They ensure their ability to participate and design, resulting in loyalty towards service provider.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 2
Type: Research Article
ISSN: 2514-9792

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Article
Publication date: 30 July 2024

Mohammad M. Taamneh, Manaf Al-Okaily, Belal Barhem, Abdallah M. Taamneh and Ziyad Saleh Alomari

The purpose of this study is to investigate the impact of gender equality in human resource management practices (HRMP) on job performance in educational hospitals in Jordan. This…

294

Abstract

Purpose

The purpose of this study is to investigate the impact of gender equality in human resource management practices (HRMP) on job performance in educational hospitals in Jordan. This paper also examines the role of job satisfaction as a mediator between gender equality in HRMP and job performance.

Design/methodology/approach

A quantitative research approach with an online questionnaire was used to collect data from 231 participants at educational hospitals.

Findings

The findings showed that gender equality in HRMP was positively associated with job performance. In addition, the findings found a significant positive effect of gender equality in HRM on job satisfaction. Finally, the findings indicated that job satisfaction mediates the relationship between gender equality in HRMP and job performance.

Originality/value

This study provided theoretical and practical insights on the issue of discrimination against women, representing a model of developing countries, especially in the Middle East.

Details

Global Knowledge, Memory and Communication, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2514-9342

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Article
Publication date: 10 January 2022

Jaana-Piia Mäkiniemi

The study explores techno-work engagement, which is a positive and fulfilling state of well-being with respect to the use of digital technology at work. It provides insight into…

902

Abstract

Purpose

The study explores techno-work engagement, which is a positive and fulfilling state of well-being with respect to the use of digital technology at work. It provides insight into the circumstances in which the educational use of ICT enhances work well-being.

Design/methodology/approach

A total of 60 Finns from the education sector wrote descriptions of situations in which they experienced techno-work engagement related to the use of educational technology. The responses were analysed qualitatively.

Findings

Participants experienced techno-work engagement not only when educational technology facilitated work, enabled progress and produced novelty value but also when working in collaboration and in a positive climate.

Originality/value

This first qualitative study of techno-work engagement deepens the understanding of positive well-being experiences associated with the use of educational technology. It also provides suggestions for leading technology-related work well-being in educational sector.

Details

International Journal of Educational Management, vol. 36 no. 2
Type: Research Article
ISSN: 0951-354X

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Article
Publication date: 7 November 2022

P.D. Harms, Yuntao Bai, Guohong (Helen) Han and Sheng Cheng

Although there have been considerable amounts of research documenting the effects of narcissism on workplace outcomes, studies of the impact of narcissism on job performance have…

593

Abstract

Purpose

Although there have been considerable amounts of research documenting the effects of narcissism on workplace outcomes, studies of the impact of narcissism on job performance have produced inconclusive results. This study aims to provide insight into this issue by using a new model of narcissism, the Narcissistic Admiration and Rivalry Concept model to explore the processes by which narcissism can impact job performance.

Design/methodology/approach

Two studies (Study 1 with 1,176 employees and 217 managers cross-sectional data; Study 2 with 209 employees and 39 managers time-lagged data) were conducted and multilevel technique was used to test the research model.

Findings

Narcissistic rivalry is associated with higher levels of family–work conflict (FWC) and that these effects are magnified when narcissists also have competing demands in the form of expectations to conform to traditional values. Furthermore, this study documents that higher levels of FWC are associated with greater emotional exhaustion and lower job performance. However, narcissistic admiration only has direct effect on job performance.

Originality/value

This paper not only suggests that narcissism is a previously untested dispositional antecedent for FWC, but it also uses a facet-based approach to examine when and how narcissism impacts job performance.

Details

International Journal of Conflict Management, vol. 34 no. 2
Type: Research Article
ISSN: 1044-4068

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